1. Norhisham Ishak
NO 21, U16/47 Jalan Elektron, Denai Alam, Shah Alam, 40160, Selangor, Malaysia
Email:soscode@gmail.com Tel:03-77341150(Home), 0193409042(Mobile)
Resume Summary
Current Position : System Engineer in XYBASE SDN BHD (Jan 2012 - Present)
Current Specialization : IT/Computer - Network/System/Database Admin
Highest Education : Diploma in Engineering (Electrical/Electronic)
Years of Experiences : 17
Employment History
Jan 2012 - Present
1. XYBASE SDN BHD
Position Title (Level) : Project Engineer (Senior Executive)
Specialization : IT/Computer - Network/System/Database Admin
Role : Network/System Engineer
Industry : Consulting (IT, Science, Engineering & Technical)
Work Description :
* Responsible for installing, configuring, maintaining, & supporting VMs, Cloud , Database, Linux, and Windows servers including hardware, software and other applications.
* Responsible for the service administration, backup and restoration of the OS (Windows and Linux Servers) and DB (Microsoft SQL Server, Oracle, MySQL) servers.
* Responsible for clarifying project scope, project plan and project schedule as well as develop policies and procedures to support the achievement of the project objectives
* Responsible for information technology project plan in design and development tasks also creating test plans.
* Responsible for defining project, tracking project progress, and projects implementations.
* Also participate in activities related to web/portal and email servers such as installation and configuration of JBoss, Liferay, Apache and Zimbra.
Dec 2010 - Nov 2011
2. M3 Technologies ASIA Berhad
Position Title (Level) : Senior System Administrator (Senior Executive)
Specialization : IT/Computer - Network/System/Database Admin
Role : System Administrator
Industry : Entertainment / Media
Work Description :
* Manage and support existing IT infrastructure, application system implementation and information system.
*Responsible for daily IT operation support, which includes backend batch processing, network troubleshooting and other hardware related support.
* Responsible for server administrator such as maintain and support a web server (CentOS, REHL based) as well as MS Window client machines.
* Provide support in projects delivery such as Web Development stage with RnD Team, such as configuration apache tomcat ,ssl, dns and etc.
* Responsible in resolving network, computer and user related issues such as Troubleshoots problems with computer system – hardware, e-mail, network and peripheral equipment, provides solutions and carries out repairs when required

2. March 2009 - Dec 2010
3. I.S Technology & Telecommunication Sdn Bhd
Position Title (Level) : System Administrator (Senior Executive)
Specialization : IT/Computer - Network/System/Database Admin
Role : System Administrator
Industry : Telecommunication
Work Description :
* Responsible for maintaining and administering of all office hardware, dekstop and servers applications including LAN appliances.
* Responsible for maintaining users access and auth level.
* Responsible for scheduling, maintaining and restoring regular backup on servers.
* Responsible for setting up IT policies and procedures.
* Assist in pre-sales technical marketing
2008 - 2009
4. Kinetic Worldwide Sdn Bhd
Position Title (Level) : Technical Service Executive (Senior Executive)
Specialization : IT/Computer - Network/System/Database Admin
Role : System Administrator
Industry : Advertising / Marketing / Promotion / PR
Work Description :
* Responsible for maintaining and administering computer networks.
* Responsible for supporting hardware and software for desktop users.
* Responsible for installing, upgrading and resolving of desktop users hardware and software issues.
* Performing Network MS Outlook support, E-mail configuration, security administration, Active Directory user management and data recovery.
* Responsible in monitoring and supporting the servers, LAN, WAN, Internet and Intranet availability and VPN configuration.
* Responsible in managing, purchasing and updating License record properly.
March 2007 - Aug 2008
5. HSBC DATA PROCESSING MALAYSIA (CYBERJAYA)
Position Title (Level) : System Administrator (Non-Executive)
Specialization : IT/Computer - Network/System/Database Admin
Industry : Banking / Financial Services
Work Description :
* Provide front line support to dekstop users to achieve maximum customer satisfaction within the specified SLAs.
* Responsible to provide the dekstop, OS, Application and network support for the problem reported by users.
* Assists in project implementations by taking part in hardware/software deployment.
* Provide support on both hardware and software for the LAN system
* Manage deployment, monitoring, maintenance, upgrade and support of all IT systems including PCs, operating system, hardware, software and peripherals.
* Administrator for Windows Operating System and Windows domain.
* Resolve reported PC problems related to hardware, operating systems and configuration
* Assists system engineers in maintaining servers, desktop and software inventory as well as historical information on each asset.
* Regularly liase with operation teams to identify trends and issues encountered on the production floor and provides this information to the IT team to ensure that these are addressed at the earliest possible time.
* Perform to setup Lotus Notes account for new hired.

3. July 2001 - Feb 2007
6. Mimos BHD.JARING Communication Sdn Bhd
Position Title (Level) : system administrator (Non-Executive)
Specialization : IT/Computer - Network/System/Database Admin
Industry : Computer / Information Technology (Software)
Work Description :
* Responsible for after sales support.
* Assist engineers in all phase of software development and system support.
* Responsible for monitoring all servers traffic that runs 24 x 7.
* Assist engineers to evaluate, test and explore network related technologies.
* Netcache server installation and configuration for model c6700 c6100,c3300 NETAPP (INTEL).
* Provide technical support and work closely with JARING personnel, suppliers, partners and customers to troubleshoot, isolate and fix network problems and enhance performance.
* Assist engineers to setup or migrate internal email system.
* Work closely with engineers to deal with internet protocol such smtp,ssh/putty client,pop3,imap etc.
* Assist engineers to authentication and provisioning for Radius/Roaming, online, flexicorp, Ldap, Oracle, GEnico, Soma, VOIP services.
* Responsible for server migration from node to node.
* Perform second level troubleshooting activities.
* Update user entry on LDAP browser.
* Perform backup data to CDR.
* Responsible for configuring, maintaining and restoring Snapshots.
Sep 1996 - May 2001
7. Seagate Prai Storage Sdn.Bhd
Position Title (Level) : Technician (Junior Executive)
Specialization : Customer Service
Industry : Computer / Information Technology (Hardware)
Work Description :
Duties:
FA-
* Assist engineers to perform root couse failure on disc drive.
* Improve programs and carry out product.C/R
* Process to develop line efficiency.
* Responsible for c/room assembly process.
* Assist engineers to perform yield analysis, conduct evaluation and implement software change.
* Control on STW yield triggers.
* Automation support and repair equipment in c/room, perform calibration and perform set up and preventive maintenance.
Accomplishment:
Great performance award for quarter 3 year 2000
Educational Background

4. Graduation Date: 1995
Diploma of Engineering (Electrical/Electronic)
Major : Whole of Electronic & Electrical engineering
Institute/University : Interpreneur Development Institut, Malaysia
Grade : Pass/Non-gradable
Certification
VSP5 (2011)
Cert of Completion Data ONTAP Fndamentals (2006)
Cert of Completion Data Potection Solution (2006)
Cert of Completion Data ONTAP NFS Administration (2006)
Personal Particulars & Preferences
Date of Birth : 3 Sep 1975
Nationality : Malaysia
Gender : Male
IC No. : 750903-08-6195
Possess Own Transport : Yes
Expected Monthly Salary : MYR 5600 negotiable.
Availability : notice period of 1 month(s)
References
Name : Mohd Ali Omar
Position : Team Leader
Company : XYBASE SDN BHD
Telephone : 0122101149
Email : moa@xybase.com
Name : Syed Mohsin Bin Syed Mohamad
Position : Manager
Company : SIEMENS SDN BHD
Telephone : 0123240230
Email : smohsin.smohamed@gmail.com