1. CESAR I. CALLE
ccall030@fiu.edu | C: 954-270-0693 | Weston, FL
PROFILE
An IT professional with twenty years of experience providing desktop and network support at
small and large firms. Current MBA student, seeking to transition into an IT management role.
EDUCATION
Florida International University, Miami August 2014 – August 2016
Master of Business Administration (MBA)
Bernard M. Baruch College (City University of New York), NY September 1989 – June 1994
Bachelor of Business Administration (BBA)
Major in International Marketing, Minor in Computer Information Systems
CERTIFICATIONS
New Horizons, Ft. Lauderdale January 2002 – June 2002
Microsoft MCP and CompTIA Network+ Certified Professional
PROFESSIONAL EXPERIENCE
City of Pembroke Pines City Hall
IT Desktop Support
May 2014 – Present
• Performed daily technical tasks, including account creation, end-user support and maintenance
of network infrastructure.
• Brainstormed with team members for solutions to technical issues outside scope of vendor
knowledgebase.
• Conducted extensive research for various solutions on technical issues.
• Managed and repaired computer hardware and provided software support to city personnel
including charter schools, fire and police departments, parks and recreation employees.
• Solved network connectivity problems and safeguarded network uptime.
• Install, add, test, troubleshoot, repair, move, change-out, and upgrade PCs, laptops, printers,
and other peripherals.
• Liaise with external support vendors to resolve technical issues and applied their suggested
fixes to the matter.
• Communicated all support aspects to all levels of personnel in a support driven, customer-
oriented manner through the Technology Services Department.
• Directed effort in planning, designing and implementation of new computer lab as well as
procure and deploy new laptops for student body.
• Completed the Network Infrastructure Upgrade Project of West campus charter school to a
gigabit network and assured network uptime during transition phase.
• Documented all ticket information in TrackIt database system.
HP/American Express
IT Technical Consultant / Focal Lead
September 2012 – May 2014
• Energized Depot team of six technicians in resolving IT issues to meet and exceeded company
standards while sustaining high customer satisfaction rates with American Express clients.
• Ensured team members were apprised of any changes or updates regarding procedures of
hardware/software tools used in daily tasks.
• Provided phone support for remote clients and achieved solutions to technical issues via
Bomgar remote sessions.

2. CESAR I. CALLE
ccall030@fiu.edu | C: 954-270-0693 | Weston, FL
• Spearheaded testing and updating of AmEx Line of Business (LOB) tool used for deployments
of Windows 7 desktops and laptops.
• Managed project to deliver PCs that met company-approved standards and met SLA (Service
Level Agreement) requirements.
• Entered asset information on AmEx CAMS asset inventory program and recorded all activity
and ticket information in ServiceNow system.
• Configured user profiles and transferred data to new PCs, created and maintained computer
and end-user accounts in Active Directory.
CIC Tech Support
IT Consultant
January 2008 – January 2014
• Implemented effective solutions to technical problems and attained network uptime for clients.
• Served as consultant and made recommendations for hardware and software solutions to
address and solve user needs for 20 business clients.
• Procured vendors and quotes for IT-related purchases and directed successful operation of
these solutions.
• Train users on Windows and Mac usage as necessary.
• Remotely aided clients via LogMeIn sessions, resolved software and hardware issues, and
removed viruses and malware from PCs, met user expectations for uptime service.
• Installed new hardware as necessary and performed proactive maintenance on Windows
servers.
Kaufman, Rossin & Co., Miami, FL
Systems Administrator Assistant
January 2003 – January 2008
• Generated and handled accounts in Active Directory and Exchange 2000.
• Configured user profiles on Windows 2000 Professional desktops and Citrix servers.
• Assisted remote users with problems on Citrix servers via phone support or remote session.
• Troubleshot network problems including DHCP, Internet, Exchange, RightFax error messages
and satellite offices not connecting to main office.
• Scanned network servers for viruses and rid PCs of spam and spyware.
• Repaired and rebuilt PC desktops, reinstalled operating system and joined PCs to domain.
• Set up workgroup environment of multi-users for audits at client sites and set up for wireless
networking.
• Led program to test and deploy paperless initiative system and achieved company goals to
reduce costs and increase efficiency.