1. STRATEGY FOR YEAR 2016 MARKET CIRCLE STORE
RETAILSALES STRATEGY
 Plan and execute an in-store promo or reward scheme.
 Develop alternative means of selling or product.
 Occasionalout of store Sales and Customer Service Clinics.
 BTLs.
 Explore the full benefits of Selling on Hire Purchase using tigo cash.
 Make available Low end Devicesin our Stores.
 High performance Stores to complement Low performing Stores achieves its targets.
 Partnering up with other departments and private individual businesses.
 Develop a means of tracking sales figures Daily,Weekly and Monthly.
IMPROVINGSERVICE DELIVERY
 Standardizing Service Delivery levels across all stores.
 Institute a peer review mechanism to share and exchange ideas on best practices.(Buddying)
 Strive to be unique and make every customer interaction personal.
 Develop and effective response and feedback mechanism.
 Aim to become an authority in our area of expertise.
 Take advantage of Negative feedback and develop a way of monitoring and reporting them.
 Go the extra mile for customers.
 Make Customer Service synonymous with our brand.
 Improving processes in stores.
 Provide an In Store Desk Phone for Taking, Providing Customer Feedback.
TRAINING
 Providing adequate knowledge on device configuration.
 Training on How to pitch and sell to customers.
 Training on Building Confidence.
 Improving Marketing Skills.
 Training on presentation skills.
 Occasional switch of roles with other departments to gain experience in other areas of the business.
STORE DESIGN AND BRANDING
 Provision of interactive branding,
 Directional Signs
 Do and Don’ts
 What’s expected of a Customers
 Suggestion Box
 Provision of proper display units for devices.
 Provision of wireless in store to enhance Customer Experience.

2. QUALITY ASSESSMENT
 ProvideStore withthe Standard for resolving customer Complaint and enquiries.
 Share with Store Best Practicesand what’s expected of the store and Advisors.
 ProvideStore withadequate knowledgeon Productsand Service new, old and changes in product
dynamics.
 Develop an avenue forStore to ask for feedbackand make recommendations.