1. Kundan Lal
KEY SKILLS
Strong Analytical Skills
Training /Man management
Inventory Control
Crisis Management
Advanced Excel Skills
Visual Merchandising
People Management
AREAS OF EXPERTISE
Performance management
Financial control
Process improvement
Customer satisfaction
Recruitment
Staff training
Commercial awareness
PROFESSIONAL
Pursuing MBA : Retail & Marketing
ACADEMIC
Graduation: 2004 – 2009
Bachelors of Arts
Delhi University, Delhi (India)
PERSONAL DETAILS
DOB: 08/03/84
Nationality: Indian
CURRENT PROFILE
Store Manager April 2014 - Present
Max Retail LLC, UAE
Driving business of a well-established brand “MAX” in Gulf & India region,while ensuring
high VM standards aremaintained atstore. Responsiblefor monitoring and continually
improving customer servicestandards.Ensuringprocess improvement to have better,
control over stock shrinkageand damage. Focus trainer to imparta trainingmodule to all
teammates, which is goal oriented.
Duties:
 Managing a store sizeof 2650 sq.meters and a big team sizeof employees in a busy
work environment.
 Establish and implement departmental policies,goals,objectives,and procedures.
 Analyzingnon-performance categories in the store and corrective action taken, followed
by trackingimprovements in sales.
 Ensuringstaff capability and competencies are continually tracked and aligned as per
requirement.
 Encouraging,identifyingand developing high performing staff in the team
 Ensuringcomplianceto all Financial and Operational SOPs & objectives.
KEY SKILLS AND COMPETENCIES
 Proven ability to lead,motivate and build successful teams.
 Proven influencer & negotiator.
 Achievingtargets in a dynamic business environment.
 Able to manage and develop a diversegroup of highly skilled people.
 A pragmatic approach to getting the required results.
KEY ACHIEVEMENTS
:
10 Years of Rich Fashion Retail Sales and Operations Experience in
both aspect of business in front end with retail sales and operation
and backend in merchandise planning, buying. Aspiring to join a
Retail Sales and Operations team for a reputed brand
CRISIS MANAGEMENT: I am known for being Creative and analyzing the
problem to deliver desired results, also to handle large format store business in an
efficient management way.
Example: The store damage and stock loss was around 0.85% of business
Action:Analyzed key issues in stock movement and the floor management gaps
and prepared Store SOP for stock inward outward movement started loss and
prevention module by keep certain key check points and implemented hourly
roaster module to minimize pilferage on floor by manning every time concern
stock loss department like accessories and cosmetics.
Result - last stock loss was 0.55%

2. CONTACT DETAILS
Kundan Lal
Patchi Building, Room No 801
Tourist Club Area, Abu Dhabi
M: +971-55-4324419
E: kundanlal_10@yahoo.com
CAREER HISTORY
Lifestyle International pvt ltd (India) Concept Manager Nov 2011 – Feb 2014
 Ensuringefficientmanagement skill in handlingstorein different circumstancein
relevance to size, manpower, business and customer flow.
 Monitoringand managing the sales of fastand slowmovers effectively by good
merchandiseand analyzingskills
 Process improvement for better control over stock shrinkageand damage for all
group franchisebrands.
 Handlingthe team of 105 sales staff.
 Train retail team and trainees on productand sales/after sales customer serviceto
ensure the very best servicefrom the floor.
 Motivate & develop staff in order to encourage their professional development.
 Ensure all staff demonstrates initiativein terms of up selling,cross selling&
suggestive selling.
 PreparingDuty Roaster, Ensuringmanpower availability on the floor at all time
 Ensure effective control on stock losses and implement effective audits.
(Retu Wear Big Lifestyle) Asst. Buyer Feb 2011 – Oct 2011
 Identify customer preferences and forecast consumer trends
 Evaluate supplier options accordingto prices,quality etc. and determine the best
choices
 Discover and purchasenew products and check the quality and popularity of those
already on our shelves
 Negotiate terms of agreements to achieve the best deal for our company
 Ensure the timely delivery of products and compliancewith the contracts of
purchase
 Monitor stock levels and make plans for buyingwithin budget
 Create reports on sales,budgets and customer satisfaction and adjustyour strategies
accordingly
 Forge and maintain trustrelationshipswith suppliers to promote fair dealing
 Attend events, fairs and exhibitionsto remain up-to-date with the market’s trends
Achievements:
 Successfully opened 4 stores in North India.
 Introduce 3 new brands.
Lifestyle International pvt ltd (India) Asst. Concept Manager Oct 2006 – Jan 2011
 Setting & achieving sales targets and ensuringprofitability of concept.
 Perform sales analysis of quantitativedata to understand reasons for achievement or
non-achievement of sales targets.
 Ensuringhigh standard of customer service
Achievements:
 Achieved best store for LFL growth in pan India Lifestyle within 6 months of
handling the business 19% for June 2010,in challenging business.
REFERENCES – Availableon request