1. SUMMARY
SKILL HIGHLIGHTS
EXPERIENCE
CHARLES CLEMENS
5851 wellson dr, cypress, ca 90630 | H: n/a | C: 7142712604 | chazamerigo@icloud.com
Focused on cutting company costs and boosting company revenue through innovative
management techniques. Organized and diligent with a strong background in sales.
Customer-focused, successful in Extraordinary Customer Care. Quality-oriented, forward thinking and
proactive in resolving issues with exceptional organizational and communication skills.Results-
oriented Manager who thrives in fast-paced and competitive environments. Brings strong
presentation and problem solving skills.
Team building
Employee engagement
Time management
Shrink Manager
Opening/Closing procedures
Leadership
Self Motivated
Influencing others
Forward thinking
Inventory control background
Customer Extraordinary Care
Dependability
Merchandising
Multi-tasking
Communication
Organization
Fexable
Positive influence on others
07/2014 to Current Red Zone Specialist
Apple － Costa Mesa, Ca
Provide leadership support
Providing execlence for the customer experience who become
promoters.
Inspired team members to drive for results
Currently developing iUP Experiene for Entire store
Participated in a business briefing
Champion any zone given to me.
01/2007 to 06/2014 Assistant Manger Trainee (ASM-T)
Walgreens － Orange County
Coached and mentored staff members by offering constructive
feedback and taking interest in their long-term career growth.
Reduced and controlled expenses by improving resource allocation.
Merchandising
Extraordinary Customer Care
Scheduling
Shrink Manager
10/2005 to 01/2007 Strategic Inventory Management System Coordinator (SIMSC)
Walgreens － Orange County
-Assisted with Vendors and Warehouse truck receiving.
-Prepared items and paperwork for product returns.
-Verified "on-Hands" based on excess inventory and other reports provided by
management.
-Analized annual inventory reports.
-Oversaw Several Store Openings and created promotional Pricing.
-Aided Corporate SIMSC Manager at various store locations.
10/2003 to 10/2005 Photo Specialist (PST)
Walgreens － Orange County
-Received and placed orders for customers while completing tasks proactively
-Gave one on one experience to customers to make their prints come out the
way they desired.

2. ACCOMPLISHMENTS
EDUCATION
-Showing customers new technology with hands on experience within our
Photo Lab Kiosks.
-Completed facing and cleanup tasks daily/nightly
-Processing orders on time
APPLE
Focused on the customers journey from curiosity to a loyal customer.
Participated in the carrier activation experience.Developed and
implemented the carrier compare chart in a visually appealing summery format
that has been successful for both customers and specialist. Saw an
opportunity to track iUP percentage results daily.Chose New and extended
carrier activations team to become a resource for the entire store.Creating
Unity from Customer,Red zone,and Family Room.Confident enough to give
negative and positive feedback to help team grow.
WALGREENS
Customer Satisfaction is one of my top priorities at Walgreens. When we
don't have a product for a Customer I offer a few options so they leave
satisfied. Ordering from Walgreens.com, looking up neighbor stores, or
substituting a like item.
Monitor shelf life products, by marking soon expiring items down to the lowest
advertised price to get max amount of dollars.Also for shorter shelf life products
I make sure staff only pulls the appropriate quantity out to save us from
expiring products. Which in the end saves the store money and helps add to
Walgreens True North Project.
Over the years that I have worked for Walgreens and been apart
Management, it has been a pleasure and accomplishment in itself to see staff
that I have trained get promoted and move up with the company.
2004 High School Diploma
Cypress High － Cypress, Ca, USA