1. Arnel B. Sasis
Experience I-CAN Worldwide
January 01, 2015 – Present Sr. Tech. Support
 IP-PBX Server admin (Asterisk), account creation, configuration, deployment and troubleshooting.
 Lotus Domino co-admin, handles email account creation as well as quota, rights, client
installation/configuration and troubleshooting.
 Part of Geek Squad that renders support to Globe Telecomm. Premium subscribers, those with
50Mbps to 1Gb internet fiber subscription, installation includes WIFI range booster, CCTV,
Chromecast and Apple TV.
 Provides IT support (software, hardware, voice) to all subsidiaries
TAO Corporation
June 02, 2008 – Dec. 31, 2014 Sr. Technical Support (Corporate IT)
 IP-PBX Server co-administrator (Asterisk), in charge on server backup and maintenance, account creation
configuration, deployment and troubleshooting.
 Sophos Antivirus Enterprise edition co-admin., handles active directory push installation on all
clients within the corporate bldg. as well as remote installation to computers outside the corporate
bldg.
 Maintains and supervises all physical and virtual servers housed in our Data Center (Asterisk,
SAP, NAV, DNS, AD, Terminal, Web, FTP, Lotus Domino..etc)
 Lotus Domino co-admin, handles email account creation as well as quota, rights, client
installation/configuration and troubleshooting.
 Tasks to maintain proper connectivity and continuity of our Voice and Data connections.
 Handles software, hardware, voice and LAN troubleshooting.
 Helpdesk co-admin. (Google FreshDesk Ticketing Software), handles costumer assistance/inquiry,
ticket creation, assignment, follow up and reporting.
NEW MARKETLINK PHARMACEUTICAL CORP. (NMPC)
Feb. 06, 2001 – May 30, 2008 Technical Associate
 Administration and maintenance of Servers (AD, E-mail, Backup, Database).
 Conducts trainings on Basic Computer Operations and Software Applications being use in the
office (Word, Excel, PowerPoint and Outlook).
 Administres the creation of new user accounts as well as access rights on our Domain Server, same
with Email Server (Mdaemon 6.5) handles administration, from account creation to client
installation and configuration.
 Performs daily backup of all servers for Disaster Recovery purpose.
1234 Gumamela St., Riverside, GAO,
Brgy. Commonwealth, Quezon City, Phils.
Tel. # 836 5828-33 loc. 6011 (Ofc.)
E-Mail : ABSasis@i-canworldwide.com

2.  Maintains reliability of structured cabling system by periodically performing point to point testing.
 Tasks to safeguard Server’s Data against Virus attacks by performing regular physical check and
creating scheduled regular updating of Virus definitions and scan engines.
 Performs LAN Cabling and installation
 Performs the initial troubleshooting of all computers and peripherals (Monitor, printers, power
supply, UPS…etc).
 Tasks to install softwares (OS and licensed applications) to newly acquired units.
Pinnacle Technologies, Inc.
March 08, 1999 – Feb. 03, 2001 Network Sales Engineer
 Responsible in conducting site visit, Network design, project implementation, personnel
supervision during project implementation and client server software installation.
 Acts as Project Sales Engineer, responsible in finding prospective clients, sending them proposals
in structured cabling and make the necessary quotations if they’re interested.
 Provides assistance to other Senior and Junior Field Support Engineers on problems they
encountered
 Handles help desk and field engineers assignment
 Supervises the installation and configuration of Computers, from hardware to software applications
installation.
Note: Able to close and supervise implementation of Pacific Star Bldg. (Makati Ave. cor Buendia Ave.) fiber optics
backbone project, Liwanag Candle Inc structured cabling project., subcontracting of Caloocan City Hall and Antipolo
City Hall structured cabling project implementation
Intel (Phils.)
Jan. 04, 1999 – Mar. 02, 1999 Next Day Support (NDS)
 Provides computer support (software, hardware and LAN Connectivity).
 Conducts migration of Windows NT 3.5 to NT 4 and upgrading of old Windows applications such
as Microsoft Office.
 Conducts the initial hardware problem isolation before we turn it over to IBM engineers.
Note: Contractual, an offer from Pinnacle Technologies for higher compensation and to start as regular
employee was the reason for my short stay at Intel.
PRIMENET COMPUTERS INC. – Makati City, Philippines
Jan. 09, 1995 – Sept. 26, 1997 Technical Dept. Head
 Provides technical training and update (LAN Connectivity, Client Server Software Installation) to
our Junior Field Engineer.
 In charge in handling client calls (Help Desk) in whatever problems they encountered in their
computers, schedules Field Engineers assignments, supervises computer assembly line.
 Supervises Networking project implementations, especially in cabling, what standard to be use
(TIA 568A or B) and NOS to install.

3. Gains Computer & Telecomm., Inc. – Makati City, Philippines
May 09, 1990 – Jan. 06, 1995 Computer Technician
 Supervises IBM compatible computer assembly and quality testing by running different
software’s, utilities and allowing it to run the CPU, memory and mainboard diagnostic
software (QAPlus, Checkit) for one day.
 Provides technical training and updates (LAN Connectivity, Windows NT Client Server
Software Installation and configuration) to our Junior Field Engineers.
 In charge in manning the Help Desk, giving clients the possible solutions to whatever
problems they have in their computers.
 Coordinates with my Supervisor the Field Engineers assignments.
 Supervises networking project implementations, (10 Base2, 10 BaseT) cabling and NOS
installation.
 Repairs defective printer, CPU, power supply, monitors and other computer related
peripherals.
Education College 1983-1985 Engineering Undergraduate
Far Eastern University (Manila, Phils.)
Vocational March – Sept. 1989
Computerized Management System, Inc. (CMSI)
Computer Technology (Genesys Scholar)
June 05 – Aug. 07 1989
National Manpower and Youth Council (NMYC)
Computer Systems Application
March 31 – May 23 1986
National Manpower and Youth Council (NMYC)
Consumer Electronics
Skills Proficient in
 All IBM PC compatible and branded computers (Compaq, HP, IBM, Dell)
Troubleshooting.
 Troubleshooting computer related peripherals (Monitor, UPS, Printers, Power Supply)
 Microsoft OS ( i.e. Windows XP, Vista 7,8, NT Client)
 Workstation TCP/IP Configuration and Administration.
 Windows NT, Windows NOS (2003, 2008 Server installation)
 Microsoft Office Packages installation (Microsoft Office 97/2000/XP, 2003, 2007, 2010),
Acrobat, PhotoImpact and other software packages and utilities.
 Structured cabling installation & Administration
 Fiber Optics installation and termination.
 VOIP phones configuration and installation (Polycom, Grandstrem, Cisco)
 Working knowledge in Lotus Notes
 Working knowledge in Untangle Software Firewall
 Working knowledge in Netgear Smart switch
 Working knowledge in Allot Bandwidth manager appliance

4. Personal Details Address : 1234 Gumamela St., Riverside, Bgy. Commonwealth, Quezon City
Mobile No. : 0977 8524058
E-mail Address : arnelsasis@yahoo.com
Date of Birth : August 17, 1966
Age : 50
Nationality : Filipino
Marital Status : Single
Gender : Male
Passport # : EB2145674
Trainings Structured Cabling for the 21st
Century (Sponsored by Belden and Panduit, May 16, 2000)
Managing a Microsoft Windows Server 2003 Environment (Course 2274) (Nov. 17 – 20, 2003)
Maintaining a Windows Server 2003 Environment (Course 2275) (Nov. 21 -24, 2003)
Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Host
(Course 2276) (Nov. 25, 2003)
Implementing, Managing & Maintaining a MS Windows Server 2003 Network Infrastructure:
Network Services (Course 2277) (Nov. 26 - 28, 2003)
Note: All Server 2003 trainings are conducted at Edupro, Inc., a Microsoft Certified Technical
Education Center.
Asterisk IP-PBX Server Installation and Configuration Training (December 24-29, 2012)
Install, Configure, Manage Asterisk (IP-PBX) Training (March 25 -27, 2013)
Sophos Endpoint Protection Training – Installation & Management Training (April 01, 2014)
Microsoft Office 365 Admin Training (November 14, 2014)
Huawei CNA WLAN Training (March 07 to 11, 2016)
I certify that all information stated herein is true and complete to the best of my knowledge.
______________________________
Arnel B. Sasis