1. Joseph M. Nappo
6744 S. 90th
East Ave
Tulsa, OK 74133
918-346-7639
guitars@usa.net
Summary:
 Well rounded Telecom, IT and Program Management Professional with over 20 years of combined
experience, though education and on the job training, in Telecommunications Systems, Outside Plant,
Carrier, Customer and ACD Switches, System Administration, PC Support, Server Support, and various
hardware & software and power systems. A hard working individual committed to the profession through
team-work, self-motivation, and work excellence.
 Experienced project manager with a deep technical background with proven abilityto work
independently and maintain high levels of productivity.
 Managed several civilian and military telecom OSP and ISP projects around the country. Mostof these
were beginning to end implementations. Starting from RFP’s, design to installation, from check-out to
test both copper and fiber infrastructure. Designing, parting and supervising various projects, filing job
costs, right of way documentation, change orders and punch lists.
 Strong knowledge of order management, network operations processes, procedures, systems, and
components. Regulations, tariffs and right of way compliance and enforcement in working with clients
and vendors.
 Working experience on how to work within the REACT Testing Platform.
 Working experience building and testing Alcatel 1630, 1631 and Titan 5500 and DCS cross-connects.
 Extensive knowledge of PBX and call center equipment, procedures and international transport and
location services.
 Working experience on how to build circuits within the ADTRAN and EDGELINK Muxes and Cisco
Cerent 15454 Nodes.
 Working knowledge on how to build circuits within the Alcatel ADM 1301 rings, Positron OC12 or OC3
rings, Nortel OC48 rings and Lucent OC192rings.
 Working experience in turning up, testing and grooming within the DMS, 5ESS, Genband, Sonus and
Metaswitch switch translations and maintenance tables.
 Good understanding of circuit inventory and design as it pertains to reading circuit layouts (CLRs).
 Self-motivator with attention to detail, project management, database,spreadsheet and good
interpersonal skills. Over 20 years working experience in telecommunications diagnosis and repair,
circuit test, turn-up and grooms.
 Microsoft Office (Word / Excel / PowerPoint / Front Page)
Skill sets:
Data, frame relay, and video conference turn up and test.
Cisco Call Manager, Unity Connection, UCCE, TelePresence
Management Suit, MSE bridging platform, Voice gateways, Client Interface and
co-ordination to cutover. Harris, Siemens and others
Knowledge of storage systems – Data Banks, Disaster Recovery, Pre-Post 9/11
Telecom - From 1A1, 1FB/R to Digital and VOIP, Key and PBX Systems, most manufacturers, ACD
management and software and peripherals, call accounting and Voice mail / IVR / Voice routing
Fire alarm - Hard Wire and Multiplex – life safety systems
Banking - ATM Data / Dial-up, Inventory, POS systems, "Hoot and Hollers"(Wall Street trading floor)
Health care - Nurse call PA systems,
Corrections - Entry systems, sally ports, lock down, lock up, Inmateaccounting
Gaming - Video surveillance, IT

2. Military – Coms, crypto and related defense systems Industrial – OSHA requirements,
DB level and mapping Entertainment – Sound systems
Civil - 911 and E911 Design, Radio and Microwave
OTDR - Fiber Splicing (Mechanical and Fusion) IW and Outside plant (OSP and ISP) and the use of digging
and trenching machinery and software including digging, trenching and horizontal drilling machinery
Accomplishments:
Riker's Island jail project.
Replaced the entire copper-based outside plant infrastructure to fiber-optics in a multi-facilityring. Inmate,
administration and emergency (including 911) networks working independently yet being able to be integrated
when needs arose.
Military base switching, Support during Desert Storm (Red - Moreinformation available upon request)
Cape Kennedy - NASA updates and maintenance. Implementation of video conferencing. Up / down links
St. Vincent’s Hospital - Billings MT Nurse Call
Bureau of Indian Affairs - Hospitals in Wyoming and Montana, Telecom and Nurse call
National Park Service - Yellowstone Park - Old Faithful Inn - Emergency rerouteof OSP facilities during forest
fires in early 1980's
Experience:
Various Sub-Contracts – Independent Contractor - various assignments
SageNet - Tulsa, OK
Testing and turning up data circuits (ttup) - National accounts.
Level 3 – Tulsa, OK
Worked in the Transport NOC installing and maintaining DS1 to100 GIG circuits
Tech Providers Inc - contracted to Cox Communications, Tulsa, OK
Construction Planner:
Responsible for carrier infrastructure expansion of Outside Plant (OSP) facilities within the Cox networks and
others in Tulsa and Oklahoma City.
Design, pricing and project supervision from start to finish.
Previous skill sets are used on this project from splicing and, aerial and underground facilities to cell towers and
switching centers. Equipment and electrical installations.
Artech Inc - contracted to Cox Communications, Tulsa, OK
Data base transfer for recent Cox acquisition, involving circuit design, provisioning and service delivery of the
existing infrastructure from the acquired EasyTel network into the Cox network.
Tech Services Today – Various locations – On call
RYNO Tech Services – Various locations – On call
Oklahoma area
Performed various contract duties for Cabling and CPE companies.
Store Data and POS Maintenance.
Installation and Line Maintenance
Verizon Enterprise Business Solutions (Formerly Wiltel, WorldCom, MCI) August 1996 to May 2014
Tulsa, OK - Lead - Senior Technician III – Project Manager
Maintained and installed digital and analog transmission lines (Voip, T-3, T-1, DDS and DS-0) and switched
trunks hands-on and through remote accesses. Worked with technicians in the field to repair and turn up
circuits.
Started with Legacy Wiltel/WorldCom as an installer for circuits from ring-down, to voice, up to DS3.
Worked in the Transport NOC (OSP and ISP) located in Tulsa, until Legacy MCI moved it out of state.
Transitioned to switched voice, frame relay and data maintenance for the remainder of time at Verizon.
As a Lead Senior Technician was responsible for managing assigned projects handed down by account teams
and management. Managed various moves, adds, and changes for government and Fortune 500 customer
accounts. Whether it was a small order or conversion to a complete redesign we coordinated with local vendors
and internal managers to assure a smooth transition.

3. Responsible for reports from thefield, from initial through to post-mortem.
Provisioning and implementation, from disaster recovery and proactive intervention, all was handled with the
sense of urgency to provide the customer “world class service experience."
Mentored junior technicians, and absorbed into group technologies from departments shut down through
consolidations.
Switching systems used were the Tellabs Titan 5500 and lower, Alcatel 1600 Series andNortel CS2K, DMS
100, 250 and 500, ESS4 & 5.
Additional systems used were Cisco, Nortel OC-48, and OC-192,Ciena, Sonet, Co-Lo and CPE.
Various platforms used by Verizon or acquired by merger and acquisitions were used. Among them:
AS400, ETMS, TCOMS, OA, IXPLUS
Provided cost and billing analysis and telecommunications expertise to the engineering staff and assisted in the
development and refinement of proprietary systems the company marketed.
Served as acting manager as required at the National Switched Maintenance Center administering the
Verizon Wireless, Legacy MCI and WorldCom, National and Government networks.
BI Incorporated September 1995 to August 1996
Boulder, CO - Telecommunications Administrator – Manager
Maintained and analyzed its 1,200 line network for this private corrections company based in Colorado with a
mirrored facility in Anderson, Indiana.
Installed data and voice lines, and maintained the Harris 20/20 digital switching systems in both March
CommWorld Nationwide Digital Telecom March 1993 to September 1995
Denver, CO - National Accounts Project Manager, Technician
Managed the installation of telecommunications equipment for national
retail chains and businesses.
Coordinated installation teams, as well as providing maintenance for the equipment after the installation.
Went to customer sites often to resolve problems and install equipment as needed.
Executone of Shreveport June 1992 to March 1993
Shreveport - Baton Rouge, LA - Consultant
Served as a consultant to the State of Louisiana Dept. of Corrections through this company in an effort to
improve the State's telecommunication systems.
Surveyed site requirements, wrote the RFP and completed the bid process.
Harris Telecommunication Equipment
Harris Government Systems May 1985 to May 1992
New York, NY - Melbourne FL - Technician - Project Manager
Managed the implementation from the bid process - design though completion of a 14,000-line network for the
New York City Dept of Corrections and several other projects as working through Harris Government Systems
for the City of New York.
Upgraded from copper multi-pair in “star” fashion to fiber-optic ring (OSP and ISP ) around the island Assisted
other government and military agencies around the country under a security clearance.
Education:
Monsignor Farrell HS
Staten Island NY – NY State Regents Diploma
St. John’s University
NY, New York - Architecture – 2 years
Rocky Mountain College
Billings, MT – Communications – 1 year