1. BOBAN STOJANOVSKI
Phone: (011389)71-304-076 e-mail: bobansto2002@yahoo.com
IT END USER SUPPORT
Network systems ♦ Computer hardware and software ♦ CAD systems
_
Professional with 10 years of experience in computer and network systems. Excellent decision making,
strong verbal and written communicational skills, ability to work under pressure, people management, as
well as skills in implementing and organizing safety procedures. A quick learner and an energetic team
player with ability to deliver and manage ideas, proposals and solutions. A hard worker capable of multi
tasking and following certain standards.
♦ Communications and information systems ♦ Computer hardware and software, LAN network
♦ Computer-aided dispatch system knowledge ♦ Determines and resolves computer issues
♦ User manuals, specifications and reports ♦ Troubleshooting; End user support
♦ Delivers training to users ♦ Video surveillance operator
____ __ __________
ACHIEVEMENTS _
• Contributed to installation, testing and implementation of computers, IT equipment and LAN
network, resulting in establishment of computer LAN network for the unit
• Provided training of IT technology, resulting in quality performance of all members and solving all
identified issues
• Created virtual network drive partition resulting in more frequent and faster documents exchange
between unit members
• Contributed to installation, testing and implementation of TCAD (TETRA Computer Aided
Dispatcher) application and system, resulting in controlling, management and monitoring radio
subscribers in the unit
• Generated computer technical reports, manuals and documents. Materials mentioned above
became unified and easier to be followed
• Received commendations extraordinary dedication in 2007 and 2008
___________ ____ __ _____
PROFESSIONAL EXPERIENCE _
IT end user support (Ministry of Interior, Macedonia) 2009-present
- Installed, maintained and operated computers, LAN network, cables and IT equipment, computer
software and network
- Managed complete computer systems, hardware and software
- Identified, diagnosed and resolved the level one issues in computer hardware and software
- Maintained virtual partition in the computer network in order to exchange information, documents and
issues
- Shared computers, files and printers
- Performed printing and faxing duties
- Performed backup of data and information
- Managed and operated the computer-aided dispatch (CAD) police system
- Managed email communications
- Provided technical support and training for users, in terms of maintenance and operation of computer
systems
- Prepared technical reports, specifications and user manuals

2. - Cooperated with representatives of the competent and civilian computer and communication sector
IT end user support (Vac Developments, Oakville, ON) 2016 (January)
- Identified and resolved issues in computer hardware and software, printers and phones
- Installed and up grading hardware and software and providing complete assistance while configuring
hardware’s, software’s and peripherals of the end user systems
- Maintained and operated Windows Server 2012, basic administrative roles
- Provided general desktop support, imaging/ re-imaging PCs, and laptops
- Provided one on one assistance to the end user regarding the technical flaw, either by phone, mails,
or in person
- Provided assistance in installation of other peripherals like printers, scanners, phones etc., cabling
systems like LAN cables, wired switches, etc.
- Performed backup of data and data entry
- Provided remote control assistance to end users in terms of using Microsoft Outlook and printing
Communications and information systems officer (Ministry of Defense) 1999 – 2009
- Organized, planned and controlled the information system network, capabilities and services in
telecommunications
- Provided assistance in installation of other peripherals like printers, scanners, etc., cabling systems
like local area network cables, network interface cards, wired switches, etc.
- Supervised and managed information systems personnel to develop, implement and operate
computer and communications software, networks and information systems
- Evaluated and supervised information systems personnel and oversaw their professional training
- Planned and processed data via established communications information system
- Made and archived records and documentation, operating procedures, regulations and standards
related
- Gave suggestions to superiors in management personnel and technical resources
- Responsible for training and implementation knowledge in communications information systems
- Coordinated with the third party service provider for timely repair of the system under the maintenance
agreement warranty, and repairing minor flaws in hardware if not covered under the same
____ __ _____
IT PROFICIENCY _
- Word, Excel, PowerPoint, Outlook, Corel Draw, Visio, Google Sketch up, Lotus Notes, Internet
research
- Knowledge of Windows Server
- Computer Software and Hardware installation
- LAN and wireless network
- Proficient with 10 keys
____ __ _____
EDUCATION DEVELOPMENT _
MILITARY ACADEMY “MIHAJLO APOSTOLSKI”, MACEDONIA 1995-1999
Bachelor of Military science and Telecommunications Degree recognized by
WES (World Education Services)
HIGH ELECTROTECHNICAL SCHOOL”ORCE NIKOLOV”, MACEDONIA 1990-1994
High school diploma of Electronics/ Electro technician