1. ANDREW L. PARKER Phone: 434-422-0515 E-mail: andrew.parker@globalsystemsstrategies.com 1
Andrew L. Parker - Secret Level Clearance
Andrew L. Parker
1038 Towne Lane
Charlottesville, VA 22901
Phone: (434) 422-0515
E-mail: andrew.parker@globalsystemsstrategies.com
United States Citizen Veterans Preference: 0 Points
PROFESSIONAL EXPERIENCE
HELP DESK/SYSTEMS ADMINISTRATOR 4/2013 – Present
Experis, Glen Allen, VA (Contracted to the VA ABC) Salary: $40,000
Supervisor: Colonial Robinson III, (804) 213-4487; may contact 40 hours/week
Responsible for installation, configuration, and administration of point-of-sale equipment, servers,
desktops, mobile devices, wireless access points, and other network equipment. This also included
implementing, executing, maintaining, and documenting proper security, business continuity, and disaster
recovery procedures.
Provide End-User support, computer troubleshooting and resolution, and network error detection for
more 350 store locations and 3,500 state wide employees within the agency
Install of various COTS hardware and software products, setup and configuration of proprietary
Point-of-Sale equipment as well as competencies in Virtualization, Windows System Administration
(Windows Server 2003 and 2008), Active Directory Administration, and SMS Administration.
Install, configure and upgrade operating systems and software.
Install, assemble, and configure computers, monitors, network infrastructure and peripherals such as
printers, and POS related hardware; pulls cables and rewires or directs rewiring of cables as required.
Troubleshoot problems with computer systems, hardware and software, e-mail, network and
peripheral equipment.
Assist users to resolve problems with equipment and data; provide help desk functions to facilitate
exchange of information and advice to fellow employees; implement solutions or notifies outsource
providers as required.
Diagnosed and resolved network problems.
Managed accounts, network rights, and access to systems and equipment.
Resolved hardware/software interface and interoperability problems.
Diagnosed and resolved problems in response to customer reported incidents.
Instruct staff in use of standard business and administrative software and hardware.
Assist with planning, design, research, and acquisition of new or upgraded hardware and software
systems; maintain current knowledge of hardware, software, and network technology, and
recommends modifications as necessary.
Develop and maintained documentation for installed systems and software applications.
Monitor and perform troubleshooting systems availability.
Recovered data in the event of hardware or software failure.
2. ANDREW L. PARKER Phone: 434-422-0515 E-mail: andrew.parker@globalsystemsstrategies.com 2
Andrew L. Parker - Secret Level Clearance
TECHNICAL SUPPORT ANALYST LEVEL 1 3/2013 – 4/2013
Sentara – Rockingham Memorial Hospital, Harrisonburg, VA Salary: $32,000
Supervisor: Self/Company owner, 617-888-0002 40 hours/week
Acts as primary interface to the computing services customers that are supported by the information
technology and resources department to effect real time problem analysis and resolutions.
Implemented new desktop applications and assisted with migration of existing applications.
Maintained, repaired, and deployed IT hardware as per currently supported standards.
Updated problem management system, project and change request system, and communicated
progress to customers.
Worked with customers to test applications
HELP DESK TECHNICIAN 10/2012 – 3/2013
C4 Planning Solutions, LLC, Blythe, GA (Contracted to USJAG) Salary: $40,000
Supervisor: Tim McEnery, (706) 592-1520 Ext. 114; may contact 40 hours/week
Gathered and analyzed information from a variety of sources in order to maintain current information on
real property. Investigated complaints on property assessments; made recommendations regarding
appraisal disputes.
Provided Level 1 network support to the Lifelong Learning Centers operations website.
Monitored and resolved trouble calls and tickets submitted by users of the LLC website using:
• MS SharePoint Services 2010
• SQL Server 2008
• Blackboard Academic Suite 9.1
• Adobe Breeze 5.2 SP
• PC-based simulations
Monitored forums and routed all questions to Subject Matter Experts (SME).
Assisted in development of digital training products for e-learning courses (IMI Development).
Checked functioning of newly installed equipment.
FIELD TECHNICIAN 11/2011 – 10/2012
Digital Traffic Systems, Inc., Waynesboro, VA Salary: $41,000
Supervisor: Tony Brunal, (540) 943-6112; may contact 50 hours/week
Responsible for installs, repairs and maintenance of electronic equipment such as traffic monitoring
devices, sensors, communications/networking equipment, CCTV, computers, industrial controls, audio
and video systems, transmitters, and antennas.
Installed, repaired and maintained traffic monitoring devices, sensors, communications/networking
equipment, closed-circuit television computers, industrial controls, audio and video systems,
transmitters, and antennas
Conversed with equipment operators to ascertain problems and cause before breakdown.
Tested faulty equipment to diagnose cause of malfunction.
Diagnosed and resolved network problems with CCTVs.
Tested electronic components and circuits to locate any defects.
3. ANDREW L. PARKER Phone: 434-422-0515 E-mail: andrew.parker@globalsystemsstrategies.com 3
Andrew L. Parker - Secret Level Clearance
Replaced defective components and wiring and adjusts mechanical parts.
Aligned, adjusted, and calibrated equipment according to specifications.
Maintained records of repaired, calibrated, and tested and entered into computer.
Checked functioning of newly installed equipment.
TECHNOLOGY SALES & SERVICE 6/2009 – 11/2011
Staples, Charlottesville, VA Salary: $28,000
Supervisor: N/A, (434) 975-0501; may contact 50 hours/week
Oversaw construction activities related to architects, engineers, trade workers to ensure adherence to
deadlines and funding parameters. Kept projects on task, on time, within budget, according to contract
specifications. Integrated project management knowledge with leadership, interpersonal, financial, and
communications skills.
Performed basic to advanced technical system diagnostics and upgrades on customers’
technology, including memory installation, modem and hard drive installations, software
installations and PC tune-ups.
Troubleshoot OS; Windows Vista and Windows 7.
Provide information and assistance to customers.
FIELD TECHNICIAN 6/1999 – 1/2003
Blackbox Network Services, Murfreesboro, TN Salary: N/A
Supervisor: Marshall Campbell, (615) 225-2630; may contact 30 hours/week
Determined suitable location for paycheck stub printer in stores in Virginia, 200 plus stores. Personally
with my supervision of technicians installing cat 6 Ethernet ports in these stores. Work performed during
hours of operation with “lift vehicles”. Installation of outlets, pulling cable fire stopping, and
termination at the servers. Trained store managers on the use of devices, all work performed with
reference to Industry standards.
Completed installations of more than 200+ different Wal-Mart locations.
Prepared and installed paystub printers and ran Cat-5 cable to the patch panel located in UPC room.
Prepared and installed software and peripheral devices.
Called vendors to report/resolve problems.
Conducted 45 product demonstrations and site preparations.
Changed microcomputer location and determined necessary wiring changes.
CITY OF CHARLOTTESVILLE 11/2009 – 07/2010
Computer Network Technician/Intern, Charlottesville, VA Salary: N/A
Supervisor: Marshall Campbell, (615) 225-2630; may contact 30 hours/week
As a information technology (IT) intern my responsibilities was assisting all operations in the IT
department. IT interns may handle a wide variety of duties depending on the specific position and their
hiring organization. For example, I handled product setup and configuration, prepared and verified IT-
related reports, conducted troubleshooting and user support, and helped with hardware and software
4. ANDREW L. PARKER Phone: 434-422-0515 E-mail: andrew.parker@globalsystemsstrategies.com 4
Andrew L. Parker - Secret Level Clearance
upgrades. Additionally, as an IT intern was to work on short- and long-term projects within the
organization's IT department.
Provided assistance to personal computer users; received calls and e-mails; analyzed user problems,
requests and questions.
Installed and maintained personal computers; installed hardware components, software and peripheral
equipment; relocated equipment upon request configured computer settings for new users; performed
maintenance and repairs on personal computers.
Using Norton® Ghost 11 to restore images to desktops and laptops.
Assisted in managing accounts, network rights, and access to authorized equipment
Generated emails, correspondence and instructional materials to notify users of policies, outages, and
other operational information.
AMERICAN NATIONAL UNIVERSITY 07/2007 – 10/2009
Help Desk Assistant, Charlottesville, VA Salary: N/A
Supervisor: N/A, (434) 220-7960; may contact 30 hours/week
Was responsible for the maintenance and troubleshooting of the LAN/wireless network and
hardware/software on a Microsoft platform. The installation & troubleshooting of the system, network,
network printer, patch panel and multimedia device (projector) related issues. Creating and inserting the
.pst files (outlook mail) in the Microsoft outlook. Configuration and troubleshooting of the wireless
network on the notebooks through Cisco connecting card.
Assisted Director of IT programs, helping to diagnosed, troubleshoot, and resolve technical problems
for faculty and students.
Assisted in upgrading operating system from Windows XP to Windows 7 for 50 – 60 workstations.
Provided daily technical support for network, connectivity, telecommunications, peripheral
equipment, printers and system maintenance. Set up computers and installed software.
Upgraded desktops; replacing of HD (hard drive) and memory.
Installed Virtual Hard Drive so that additional Operating Systems could be installed without
physically installing OS, using a variety of OS; Linux, Red Hat, Windows XP, and Fedora 11, 12, 13.
Used Symantec® Altiris to push images across network to restore desktop to original image.
Tutored 10 students in various operating systems and software applications (Microsoft Office 2003,
2007, 2010) to enhance basic understanding of computer usage.
Served as mentor in computer labs, training students on individual basis.
Participated in the recovery data in the event of hard disk (HDD) or software failure
EDUCATION
Associate of Science, Information Technology; American National University, Charlottesville,
VA USA - 5/2010 GPA: 3.5 out of 4.0
Bachelor of Science, Information Technology; American National University, Harrisonburg, VA
USA - 5/2012 GPA: 3.5 out of 4.0
Masters of Science, Information Assurance and Security; Capella University, Minneapolis, MN
USA - Present 20 Credits
REFERENCES
6. ANDREW L. PARKER Phone: 434-422-0515 E-mail: andrew.parker@globalsystemsstrategies.com 6
Andrew L. Parker - Secret Level Clearance
Microsoft Windows 2008 and 2012 Active Directory Services. (Installing, configuring,
Administering & troubleshooting).
Implementing & configuring Active directory services on Windows 2008 and 2012
server.
Implementing, configuring and troubleshooting DNS service, forward & reverse lookup
zone.
Configuring & troubleshooting DHCP services.
Implementing & troubleshooting Windows 2008 and 2012 Routing & remote access.
Creating & Managing Users & Groups and their Profiles like Roaming & Mandatory.
Installing & configuring Windows 2008 as Client computers to DOMAIN
Assembling and disassembling the system.
Configuring and troubleshooting the system.
Upgrading and maintaining the system.
Setting up of Internet, Modem, Multimedia and Printers.
Installing and Troubleshooting the Network (LAN), Crimping and Punching to Cables.
