Joseph Wilson

jwilson@marsdd.com


"
"
Agenda

What is a value proposition?

Examples

Dimensions of value

Customer interviews

The value proposition generator
marsdd.com/toolkit
How to (not) articulate value:
A value proposition is a
statement of the unique benefits
delivered by your offering to the
target customer
A value proposition is a
hypothesis that your offering will
bring certain values to a target
customer. *


* Like any hypothesis, it needs to be
rigorously tested in the lab (read:
marketplace) before money is put into
scaling.
Value Proposition is Not:

An elevator pitch: a 30 second
 conversation starter
     I buy dead magazines… 
     We un-think marketing…
Value Proposition is Not:

A tag-line: an ad compliment
     We know money 
     What Happens Here, Stays Here 
     The City That Never Sleeps 
     Built for the road ahead
Value Proposition is Not:

A mission statement: a statement
 of the purpose of your business.
     The University of Toronto is committed to being an
      internationally significant research university, with
      undergraduate, graduate and professional programs of
      excellent quality. 
     Google's mission is to organize the world's information and
      make it universally accessible and useful
The value proposition statement
should consist of these components:

1. What your product/service is

2. The target customer

3. The value you provide them


 Emergent property: why your
 product is unique
What is it?
Examples:
                   For whom?
                             Values?



  Good: Winners is a           
Bad: Winners is an
  department store that         off-price department
  offers fashion conscious      store owned by TJX
  consumers the latest          that employs
  brand names for up to         international
  60 per cent                   sourcing and buying
  off. (Winners) 
              power.
What is it?
Examples:
                   For whom?
                             Values?



  Good: Winners is a           
Bad: Winners is an
  department store that         off-price department
  offers fashion conscious      store owned by TJX
  consumers the latest          that employs
  brand names for up to         international
  60 per cent                   sourcing and buying
  off. (Winners) 
              power.
What is it?

Examples:
                        For whom?
 
                                Values?




     Good: A1 Industries has        
Bad: A1 Industries
     developed an economical         has discovered a
     and easy-to-use chemical        chemical isomer
     additive that allows paint      additive that allows
     manufacturing companies         for a reduction of VOC
     to reduce the                   emissions. 
     environmental impact of
     their products
What is it?

Examples:
                        For whom?
 
                                Values?




     Good: A1 Industries has        
Bad: A1 Industries
     developed an economical         has discovered a
     and easy-to-use chemical        chemical isomer
     additive that allows paint      additive that allows
     manufacturing companies         for a reduction of VOC
     to reduce the                   emissions. 
     environmental impact of
     their products
What is it?

Examples:
                      For whom?
                                Values?




   Good: Google is the          
Bad: Google uses a
   world s largest search        patented page-
   engine that allows            ranking algorithm to
   internet users to find         make money through
   relevant information          ad placement. 
   quickly and easily.
What is it?

Examples:
                    For whom?
                              Values?




    Good: Google is the       
Bad: Google uses a
    world s largest search     patented page-
    engine that allows         ranking algorithm to
    internet users to find      make money through
    relevant information       ad placement. 
    quickly and easily. 
    
                              
   
 Are Internet Users really Google s customers?
What is it?

Examples:
                      For whom?
                                Values?




  Good: Google is the           
Bad: Google uses a
  world s largest search         patented page-
  engine that                    ranking algorithm to
  automatically provides         make money through
  advertisers with               ad placement. 
  potential customers
  tailored to the ad
  content, increasing       
  click-through rates and
  conversion rates.”
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to
          Business
Lower risk

  Saving time

        Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

        Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
          Business
Lower risk

   Saving time

      Saving/making money

       Enabling function

       Convenience

    Quality

 Customizable
Selling to
                             Business
                   Lower risk
B2B Sales:
                      Saving time

                         Saving/making money
- Rational 
                          Enabling function
decision making
                          Convenience

                       Quality

- Overt values
     Customizable
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                Usability

                      Health

          Aesthetics

          Status

        Newness

Self-Actualization

    Environmental

             Ethical

                    Social
                    Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health

           Aesthetics

           Status

         Newness

Self-Actualization

     Environmental

              Ethical

                      Social
                      Inclusion
Selling to
  Customer
                  Usability

                       Health
            B2C Sales:
           Aesthetics

           Status

         Newness
                                          - Emotional 
                                          decision making
Self-Actualization

     Environmental

              Ethical
                    - Latent values
                      Social
                      Inclusion
Selling to                                           Selling to
  Customer
                                            Business
                                Usability
                      Health
                Lower risk

           Aesthetics
                          Saving time
           Status
                                   Saving/making money
         Newness
                                                    Enabling function
Self-Actualization
                                                    Convenience
     Environmental
                                                 Quality
              Ethical
      Social
                            Inclusion
        Customizable
Process: Draft a value proposition


Version 1.0: I think A1
Industries product/service will…
Process: Test your value proposition

                 State your
                 hypothesis




                                 Test
        Verify                 problem
                              hypothesis



                    Test
                  product              Blank, Steve Four Steps to Epiphany
                  concept
Understanding customer problems:

¢  Market   research methods for entrepreneurs
  Pretend to be the customer
  Customer Interview Program
  Lead user
  QFD - Quality Function Deployment
                                             Primary
  Customer archetype
                                             Market
¢  Methods   that require professionals
                                             Research
  Concept testing
  Cojoint analysis
  Empathic deisgn
  Prototype/Beta testing
Get out of your office!
Interviews

Focus group

Surveys

Participant observation

Observation
1. The Problem interview


Purpose: To determine that the problem you are solving
is a large pain point for the target customer

2. The Solution interview


Purpose: To determine that the solution you have
proposed is of value to the target customer and they are
willing to pay to solve the problem sin that way.
Quantitative Analysis
30-60 interviews are considered statistically significant.
Consider infographics: 

                  Identifying customer problems
                              n = 59
         45
         40
         35
         30
         25
         20
         15
         10
          5
          0
              Sharing takes    External     No free time
                  time         demand
Quantitative Analysis
Qualitative Analysis

High-value testimonials: 

“There is nothing more important to me than
sharing memories with my family.” 

“I can’t tell you how frustrating it is to post photos
and videos to, like, three different platforms every
week cause my uncle doesn’t understand how to use
Dropbox.”
Qualitative:"


Body language, intonation:"
Day in the Life Scenario
             Before


             Current      Problem
             situation
   encountered &
             & desired    economic
             outcome
     consequences


             After

Ernie: 
     Enabling     New
fixes         factors of   outcomes and
airplanes
   your         economic
             product
     rewards
Secondary
 Market
 Research
               1. Access to reports/data
                            from 20 databases
                           2. Access to industry
                         analysts through inquiry
     Industry specific             time              Multiple Industry
         vendors                                     coverage vendors

           IDC                                        Frost & Sullivan
         Forrester                                     BCC Research
          Gartner                                      Total Patents
       Lux Research                                  Delphion/Thomson
   Cleantech Group LLC                                   Innovation
                               Aggregator of
     Thomson Pharma            other vendor             Datamonitor
         MedTrack                resources            Venture Source
     Business Insights                               Chemical Abstracts
           IMS                 Dialog Pro
                             Market Research
                                 Factiva
                             Meltwater News
U of T- $ 50 M                                                 Key:
                                                               Red – ICT
  collection                                                   Green – Cleantech &
                                                               Nanotech
                                                               Blue – Life Sciences
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer
Value Proposition Designer




http://www.businessmodelgeneration.com/downloads/value_proposition_designer_draft.pdf
Process: Test Your MVP
                       Validate:
                                             Confirmed
                                            value of MVP

           State your
           hypothesis

                                                      Iterate:
                                                    change your
                                                      product
                            Test                      features
Verify                    problem
                         hypothesis
                                       Verify


              Test
            product
            concept
                                                 Exit: Don’t
                                                 spend any
                                                more money!



Blank, Steve Four Steps to Epiphany"
Minimum Viable Product
  A minimum viable product is a
  product launched to early
  adopters that has only the
  minimum set of features
  required to get feedback from
  potential customers.
Whole Product
  A whole product is the
  combination of all the things
  that give your customers a
  compelling reason to buy. This
  includes not only your core
  product, but also any services
  and ancillary products that
  augment it.
Iterations in the Market


                                       Whole Product"



VALUE"
                                   Progress is iterative"




         Minimum
         Viable Product"
                           TIME"
Iterations in the Market
   State your
                            hypothesis




                                            Test
                   Verify                 problem
                                         hypothesis




                               Test
                             product
                             concept
The value proposition statement
should consist of these components:

1. What your product/service is

2. The target customer

3. The value you provide them


 Write – Test – Iterate
 Prototype – Test - Iterate
Joseph Wilson

jwilson@marsdd.com


"
"

Value Proposition - Entrepreneurship 101 (2012/2013)

  • 2.
  • 3.
    Agenda What is avalue proposition? Examples Dimensions of value Customer interviews The value proposition generator
  • 4.
  • 5.
    How to (not)articulate value:
  • 6.
    A value propositionis a statement of the unique benefits delivered by your offering to the target customer
  • 7.
    A value propositionis a hypothesis that your offering will bring certain values to a target customer. * * Like any hypothesis, it needs to be rigorously tested in the lab (read: marketplace) before money is put into scaling.
  • 8.
    Value Proposition isNot: An elevator pitch: a 30 second conversation starter I buy dead magazines… We un-think marketing…
  • 9.
    Value Proposition isNot: A tag-line: an ad compliment We know money What Happens Here, Stays Here The City That Never Sleeps Built for the road ahead
  • 10.
    Value Proposition isNot: A mission statement: a statement of the purpose of your business. The University of Toronto is committed to being an internationally significant research university, with undergraduate, graduate and professional programs of excellent quality. Google's mission is to organize the world's information and make it universally accessible and useful
  • 11.
    The value propositionstatement should consist of these components: 1. What your product/service is 2. The target customer 3. The value you provide them Emergent property: why your product is unique
  • 12.
    What is it? Examples: For whom? Values? Good: Winners is a Bad: Winners is an department store that off-price department offers fashion conscious store owned by TJX consumers the latest that employs brand names for up to international 60 per cent sourcing and buying off. (Winners) power.
  • 13.
    What is it? Examples: For whom? Values? Good: Winners is a Bad: Winners is an department store that off-price department offers fashion conscious store owned by TJX consumers the latest that employs brand names for up to international 60 per cent sourcing and buying off. (Winners) power.
  • 14.
    What is it? Examples: For whom? Values? Good: A1 Industries has Bad: A1 Industries developed an economical has discovered a and easy-to-use chemical chemical isomer additive that allows paint additive that allows manufacturing companies for a reduction of VOC to reduce the emissions. environmental impact of their products
  • 15.
    What is it? Examples: For whom? Values? Good: A1 Industries has Bad: A1 Industries developed an economical has discovered a and easy-to-use chemical chemical isomer additive that allows paint additive that allows manufacturing companies for a reduction of VOC to reduce the emissions. environmental impact of their products
  • 16.
    What is it? Examples: For whom? Values? Good: Google is the Bad: Google uses a world s largest search patented page- engine that allows ranking algorithm to internet users to find make money through relevant information ad placement. quickly and easily.
  • 17.
    What is it? Examples: For whom? Values? Good: Google is the Bad: Google uses a world s largest search patented page- engine that allows ranking algorithm to internet users to find make money through relevant information ad placement. quickly and easily. Are Internet Users really Google s customers?
  • 18.
    What is it? Examples: For whom? Values? Good: Google is the Bad: Google uses a world s largest search patented page- engine that ranking algorithm to automatically provides make money through advertisers with ad placement. potential customers tailored to the ad content, increasing click-through rates and conversion rates.”
  • 19.
    Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 20.
    Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 21.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 22.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 23.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 24.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 25.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 26.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 27.
    Selling to Business Lower risk Saving time Saving/making money Enabling function Convenience Quality Customizable
  • 28.
    Selling to Business Lower risk B2B Sales: Saving time Saving/making money - Rational Enabling function decision making Convenience Quality - Overt values Customizable
  • 29.
    Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 30.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 31.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 32.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 33.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 34.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 35.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 36.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 37.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 38.
    Selling to Customer Usability Health Aesthetics Status Newness Self-Actualization Environmental Ethical Social Inclusion
  • 39.
    Selling to Customer Usability Health B2C Sales: Aesthetics Status Newness - Emotional decision making Self-Actualization Environmental Ethical - Latent values Social Inclusion
  • 40.
    Selling to Selling to Customer Business Usability Health Lower risk Aesthetics Saving time Status Saving/making money Newness Enabling function Self-Actualization Convenience Environmental Quality Ethical Social Inclusion Customizable
  • 41.
    Process: Draft avalue proposition Version 1.0: I think A1 Industries product/service will…
  • 42.
    Process: Test yourvalue proposition State your hypothesis Test Verify problem hypothesis Test product Blank, Steve Four Steps to Epiphany concept
  • 43.
    Understanding customer problems: ¢ Market research methods for entrepreneurs Pretend to be the customer Customer Interview Program Lead user QFD - Quality Function Deployment Primary Customer archetype Market ¢  Methods that require professionals Research Concept testing Cojoint analysis Empathic deisgn Prototype/Beta testing
  • 44.
    Get out ofyour office!
  • 45.
  • 46.
    1. The Probleminterview Purpose: To determine that the problem you are solving is a large pain point for the target customer 2. The Solution interview Purpose: To determine that the solution you have proposed is of value to the target customer and they are willing to pay to solve the problem sin that way.
  • 49.
    Quantitative Analysis 30-60 interviewsare considered statistically significant. Consider infographics: Identifying customer problems n = 59 45 40 35 30 25 20 15 10 5 0 Sharing takes External No free time time demand
  • 50.
  • 51.
    Qualitative Analysis High-value testimonials: “There is nothing more important to me than sharing memories with my family.” “I can’t tell you how frustrating it is to post photos and videos to, like, three different platforms every week cause my uncle doesn’t understand how to use Dropbox.”
  • 52.
  • 53.
    Day in theLife Scenario Before Current Problem situation encountered & & desired economic outcome consequences After Ernie: Enabling New fixes factors of outcomes and airplanes your economic product rewards
  • 54.
    Secondary Market Research 1. Access to reports/data from 20 databases 2. Access to industry analysts through inquiry Industry specific time Multiple Industry vendors coverage vendors IDC Frost & Sullivan Forrester BCC Research Gartner Total Patents Lux Research Delphion/Thomson Cleantech Group LLC Innovation Aggregator of Thomson Pharma other vendor Datamonitor MedTrack resources Venture Source Business Insights Chemical Abstracts IMS Dialog Pro Market Research Factiva Meltwater News U of T- $ 50 M Key: Red – ICT collection Green – Cleantech & Nanotech Blue – Life Sciences
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
  • 60.
  • 61.
  • 62.
  • 63.
  • 64.
  • 65.
    Process: Test YourMVP Validate: Confirmed value of MVP State your hypothesis Iterate: change your product Test features Verify problem hypothesis Verify Test product concept Exit: Don’t spend any more money! Blank, Steve Four Steps to Epiphany"
  • 66.
    Minimum Viable Product A minimum viable product is a product launched to early adopters that has only the minimum set of features required to get feedback from potential customers.
  • 67.
    Whole Product A whole product is the combination of all the things that give your customers a compelling reason to buy. This includes not only your core product, but also any services and ancillary products that augment it.
  • 68.
    Iterations in theMarket Whole Product" VALUE" Progress is iterative" Minimum Viable Product" TIME"
  • 69.
    Iterations in theMarket State your hypothesis Test Verify problem hypothesis Test product concept
  • 70.
    The value propositionstatement should consist of these components: 1. What your product/service is 2. The target customer 3. The value you provide them Write – Test – Iterate Prototype – Test - Iterate
  • 71.