1. LYA I. CAEZ!
7748 Jodi Lynn Drive ▪ Tampa, Florida 33615 ▪ Cell 813.474.6184 ▪ lyaisiscaez@gmail.com!
!
!
CAREER PROFILE
Customer and Mail Team Services Professional with several years experience in diverse roles
with Life Insurance Operations and procedures. Strong background in communications, data
entry, computer applications, customer service, quality assurance and peer training. Effective in
creating a positive and productive work environment. !
!
SKILLS SUMMARY!
▪ Communicates in a clear and concise manner.!
▪ Active listening skills, quick learner, and understand delegation.!
▪ Great interpersonal and motivative skills to ensure a positive working environment. !
▪ Quality Assurance and compliance to meet the needs of the company.!
▪ Proficient computer skills in Windows Word, Excel, and Powerpoint.!
▪ Strong critical and problem solving skills with ability to identify problems.!
▪ Effective in daily multitasking with high demands in time management and dead lines.!
▪ Self motivated and highly goal oriented.!
!
!
QUALIFICATIONS!
Quality Assurance • Life and Medical Insurance • Customer Service • Administrative Functions •
System Analytic Skills • HIPPA Regulations • Processing multi versed tasks • Critical Thinking •
Strong Data Entry Skills• Scanning • Electronic Medical Records (EHR/EMR) • Medical Office
Skills Front/Back Office • Archiving • Computer Skills in MS Word/Excel/Powerpoint • Bi-lingual
English/Spanish!
!
!
EDUCATION!
Ultimate Medial Academy, Tampa, FL!
Medical Assistant, 2013!
GPA 3.87 - High Academic Honors/Alpha Beta Kappa!
Sickles High School, Tampa, FL 2001!
!
!
PROFESSIONAL HIGHLIGHTS!
New York Life Insurance (AARP Operations), Tampa, FL!
Sales and Services Admin Representative - February 2014 - Present!
• Performing daily mail and data entry functions.!
• Creating custom and confirmation letters.!
• Scanning in tasks and system cases to be worked by other departments.!
• Acquiring extra skills for advancement in Management.!
• Maintaining a proper level of production, quality, compliance, and accuracy daily.!
• Ability to prioritize time between responsibilities.!
!

2. US Tech Solutions (Temp Agency)- Jersey City, NJ 07302 2013-2014!
New York Life Insurance, Tampa, FL!
Life Insurance Data Entry Clerk (Mail Team)!
• Various data entry duties as assigned!
• Scanning!
• Handling mail based on customer needs and requests!
!
K-Force Professional Staffing,- Tampa, FL 2009-2010!
Bank of America Home Loans, Tampa, FL!
Vault Clerk!
• Entered data into a computer, operated a variety of office machines, and performed other
clerical or administrative duties.!
• Handled general office duties including faxing, filing, updating customer accounts, and
assembling loan packages.!
Shapiro and Fishman, LLP, Tampa, FL!
Copy File Clerk!
• Copied foreclosure and bankruptcy files.!
• Verified documents for accuracy.!
• Logged files in archives and handled any other duties as assigned.!
Hillsborough Kids, Inc., Tampa, FL (2009)!
File Clerk!
• Prepared new files, eliminated outdated files, and completed routine searches for lost
files.!
• Performed periodic inspections of files to ensure correct placement and proper condition.!
• Sorted information according to guidelines such as content or chronological and alpha-
betical order.!
!
Prime Care South Tampa, LLC, Tampa, FL 2007-2008!
Medical Receptionist!
• Managed the flow of information in the medical facility.!
• Set up appointments, scheduled exams, organized paperwork and distributed informa-
tion via mail, telephone and email.!
• Handled patient check in and check out and managed medical records.!
• Responsible for filing, updating charts, calling in prescription refills to the pharmacy, and
verifying insurance.!
• Possess efficient and accurate data entry skills.