1. Shelley Ruble
12332 Staddens Bridge Rd. | NewarkOH 43055
740.755.1909 |Shelleyr1851@gmail.com
SUMMARY
Dedicated and focused employee whoexcels at prioritizing, completing multiple tasks
simultaneously, while followingthrough to achieveproject goals. I am a versatile person offering
administrative experience in officeenvironments.
EDUCATION&TRAINING
Digital Works:Virtual August 2015
CertificationsAchieved:
 GCF LearnFree.org: Basic Computer Skills Certification
 Technical Customer Support Skills Certification
RelevantCoursework:
Heath HighSchool – HighSchool Diploma
RELEVANT SKILLS
 Outlook&/or Gmail
 MicrosoftOffice
 Claims appeal procedures
 AS/400
 AR/AP
 Mail Management
 Meticulous attention to detail
 Self-motivated
 Time Management
EMPLOYMENT HISTORY
Nov 2011 – Current Americas Floor Source / JP Flooring Columbus, OH
Installation Specialist
 Client interaction on a daily basis
 Time management and organization skills utilized to complete multiple jobs per week in several
different locations
 Labor intensive knowledge of Vinyl, Carpets, Tiles, LVT Based products
 Windows 7
 MicrosoftOffice
 Telephone Etiquette
 Email Etiquette
 The Service Mentality
 Listening Skills
 From Curt to Courteous
 Essential Telephone Skills
 Seven Keys to a PositiveMental Attitude
 Business Friendly Customer Service
 Influencing the Interaction
 How to Handle the Irate Customer
 Essential Elements of Internal Customer Service
 Maintaining Customer Relationship
 Questioning Techniques
 Five Forbidden Phrases
 Six Cardinal Rules of Customer Service
 Six Steps to Service Recovery

2. Shelley Ruble
12332 Staddens Bridge Rd. | NewarkOH 43055
740.755.1909 |Shelleyr1851@gmail.com
Oct 2006 – Nov
2011
Longaberger Golf Club /
New Albany Links Golf Club
Nashport / New Albany, OH
Food Service Coordinator
 Assisted golfers / diners as needed
 Inventory Control
 Organized and managed special events
 Trained staff to workbanquets and maintain beverage carts
 Frequently switched between positions as Banquet Coordinator, Bartender, and Beverage Cart
Manager mid shift to support changing needs of the club
Nov 2002 – Oct
2006
Franchise Insurance / MP Total Care Inc. -Columbus, OH
Insurance A dministrator
 Processed applications, payments, corrections, endorsements, and cancellations
 Compiled coverage and rating information in an accessible format
 Prepared necessary paperwork to process insurance sales and renewals
 Presented accountproposals in a professional and timely manner
 Balancing and preparing daily bank deposits
Jan 2002 – Jun 2002 Agri-Cycle Products Inc. Columbus, OH
Office A dministrator
 Providedsupport for CEOand sales team in managing operation workflow
 Standardized department filing system to increase efficiency
 Managed the receptionist area, including greeting visitors and responding to telephone and in-person
requests for information
 Assisted withpayroll preparation and entered data into cumulative payroll document
 Organized files, developed spreadsheets, faxed reports and scanned documents
Jul 1999 – Nov 2001 Value City Corporate Office Columbus, OH
Credit Services
 Verified transmissions / bank deposits for Credit Card sales were up-to-date and accurate
 Organized and processed charge-back requests and credit card research
 Created daily, weekly and monthly reports to close and balance accounts, credit card volume reports,
and purchases / invoices
 Verified and logged in deadlines forresponding to daily inquiries
References
Referencesare available onrequest