1. Katherine Van Zile
200 Leslie Dr apt. 509, Hallandale Beach , FL 33009 (954)600-6387 katherine.vanzile@gmail.com
Summary
 Excellent written and verbal communications skills
 Strong Customer Service background combined with proven conflict
resolution skills
 Skilled at learning new concepts quickly, working well under pressure,
and communicating ideas clearly and effectively.
 Extensive computer training, including knowledge of MS Office,
Fidelio, DPMS, Opera and Certified in OnQ operating systems
 Enthusiastic and experienced in Guest Relations and Team Building.
 Recognized by management on several occasion for excellent
customer service
Experience
PBX, Crowne Plaza Hollywood Beach
August 2014-Current, Hollywood Beach, FL
 Answer all phone calls in a timely courteous manner
 Responsible for reporting guest requests to the proper
department.
 Follow up on guest requests in a timely manner
 Give all IHG reward members a courtesy call after check in
 Assist former guests with lost and found items
 Assist former guest with obtaining folio copies.
 Make key packets for front desk
 Make breakfast coupons for arrivals
 Set up third party payments and routing
Accounts Payable Clerk, Max & Chloe Inc.
February 2014-Current, Sunny Isles Beach, FL
 Review invoices for payment
 Input bills and invoices into Quickboojks
 Prepare monthly payments for vendors
 Prepare payments for outside contractors
 Communicate with vendors
 Assist customers with orders and returns
Temporary Staffing Agent, Robert Half Int’l-Accountemps
January 2012-February 2014, Ft Lauderdale, FL
 Used the internet to review and process vendor payments for
accuracy.
 Properly maintained, created and organized files based on business
needs
 Accurately reviewed and prepared financial reports based on business
needs

2. Your Name
Address, phone, fax, email
 Prepared accounts for billing
 Prepared Accounts Receivable Invoices for submission
Guest Service Agent, Gallery One Doubletree
April 2009-October 2011, Ft Lauderdale, FL
 Assign rooms based on inventory and CRM preferences
 Accurately review shift reports including Cash guest list, Credit card Status,
high balance and Rate Variation report
 Provide information and solve guest issues in a professional courteous
manner
Guest Service Agent, Hilton Miami Downtown
September 2007-April 2009 , Miami, FL
 Responsible for all front desk training including new team
members and new policies and procedure for current team
members.
 Worked directly with other departments and team members to
resolve guest issues.
 Communicated with co workers to solve organization issues
within the Front Desk.
Guest Services Agent, Pop Century Resort,
January-May 2007 Walt Disney World, Orlando, FL
 Checked guest in/out accurately, verifying package components
and settling balances
 Provided information regarding both Walt Disney World and
surrounding area
Education Florida International University, North Miami, FL 2007
 B.S. Hospitality Management, Hotel Management Focus
Extracurricular Girl Scout Troop Leader and Service Unit Committee Member , Hollywood
Jaycee Community VP