1. Fatima Okohson-Reb
314.799.0569
1815 Cedar Glen Drive, Overland, MO 63114
timabeema@gmail.com
Professional Profile My experience in communications includes over five years of customer service. In that
time I have been responsible for genuinely supporting various groups including high
profile vendors, small businesses and individuals while exuding remarkable service as
well as presenting knowledgeable information.
 Talentformanaging
information
 Listenstoindividuals’
problemandaccurately
assesses issue
 Proficiently organizes files
and emails using Microsoft
Office Suite software
 Positive nature with exceptional telephone
etiquette
 Excellentpersonal presentationand
interpersonalskills andexceptional
analytical ability
 Proficient on the computer with the ability to
toggle thru several screens/programs at a
time
Professional
Accomplishments
Client Business ServiceSpecialist
 Answeredinbound callsfromsalesagentsrequestingorderprocessing
informationandassistingwithwritingorders,solvingaccountdisputes,
makingchangesto existingVerizonaccountsandschedulingnew due dates
and processing help tickets.
 Emailing various departments for back office handling issues such as new
address builds, technical issues, system outages, and engineering information
 Researching accounts and gathering information on customer to give status on
available products and services
 Completed offline tasks sent in from Workflow management such as writing
complex orders and handling back office responsibilities
Front Desk Receptionist
 Helped guests with baggagestorage, storing valuables, ordering taxis and
reserving tables
 Managed advanced reservations, took bookings and fulfilled particular
requirements
 Operated the switchboard by directing calls to proper department
 Prepared the cash for bank delivery and ensured that all floats are accurate at
the end of shift
Direct Sales Representative,
Retail and Stock Associate
 Utilized human relations, communication, and negotiation skills to market and
sell Charter’s Triple Play products: home internet, home television, and home
telephone services
 Displays leadership qualities by helping develop newly acquired staff in
understanding the job requirements, policies, and procedures
 Analyzed sales floor at night and ensure replenishment of all products as per
requirement
 In depth familiarity with conducting physical inventory and cycle counts

2. Work History September1, 2015
ClientBusinessServiceSpecialist,Rose International/Verizon ,WeldonSpring,
MO
July 1, 2015
Front DeskReceptionist,St.LouisCityCenterHotel,St.Louis,MO
January 1, 2015
DirectSalesAgent,CharterCommunications, Overland,MO
November1, 2012
Inventory/StockAssociate, AmericanEagle Outfitters,DesPeres,MO
Education Associatesin AppliedScience- MassCommunication
St. LouisCommunityCollege
St. Louis,MO
Decemberof 2017
Professional Development
MicrosoftOfficeSuite,2012
OrganizationalCommunications,2015
InterpersonalCommunications,2015
References Kenton Robinson
Supervisor
Resource Management Team for Rose International/Verizon
(kenton.robinson@one.verizon.com)
314-218-0491
Camron Ross
Supervisor
Lead Floor Support for Verizon Business SHD
(camron.ross@yahoo.com)
314-750-3789
Ingela Zarky
Supervisor
Retail Sales Manager of American Eagle Outfitters
314-909-6800
Chelcie Payne
Coworker and Long-time Family Friend
(chelcie94@gmail.com)
Student at University of Louisville
314-387-8502