1. ERIKA PINEDO
1350 N Marine Ave,WilmingtonCA
Cell (909) 260-7291
E22pinedo@yahoo.com
QualificationSummary:
Analytic and determined Customer Service Rep. with 5 years of experience. Self-Starter
able to manage multiple Project at one time. Leverage problem solving skills to break
down issues to root cause and develop efficient solution. Adept at quickly adjusting
knowledge base to fit the situation at hand. Skillful at processing information and date.
Making sure clientele’s feel and know that they come first.
Customer Service Skills:
• Over 4 years’ experience in Customer service
• Natural Willingness to Help
• Multitasked
• Able to Work Productively and instinctively with good initiative
• Reliable, Trustworthy and excellent of Customer care
• Confident in communication with wide range of people
• Meet Deadlines
• Bilingual
• Pleasant Personality
• Cold Calls
• Telemarketing
• Sales
• 40 WPM
• Organizer
• Computer Skills: Microsoft Word, Excel, Basic Quick Books, E-Fax
Education:
El Camino College 2007-2010
Banning High School Graduated 2005

2. Experience:
Health Talent 2 Commerce, CA
323-888-0014
Onboarding Coordinator September/2014- March/2015
 Answering &Transferring’sCall’s
 ProcessesApplication
 Back GroundsCheckOn Temps
 Scheduling WorkersForOrientation Class
 AssistWith Payroll
 DataEntry
 ComputerSkills: Excel, M.S,BasicQuick Books, And E-File
PirateStaffing Santa Fe Springs, CA
661-347-7970 Corporate
Customer Service Rep. May/2012-June/2014
 DispatchedworkersonA Dailybasis
 OpenedThe Office
 Workedon CorrectingInvoices andCreditsForms
 On a daily BasisI made ColdCall,Sales,andTelemarketing
 GivingoutApplicationsandHelpingwithFillingitout
 Manage the whole Office whenExitingManagerwasout onthe field
 Helped TrainNewTeamMembers
 Visitexitingclients,andBringing New Clientele
 ComputerSkills:Excel,Word,MS,E-File
 CuttingandHandingout Checksto Employees
 Making CurtesyCalls.
CarsonRunners Carson, Ca
310-678-1042
Office Helper: April/2009-May/2012
 DispatchDrivers
 CreatingEasyRouts For Drivers
 AnsweringandTransferringCalls
 OrderingOffice Supplies
 Filing
 Data Entry
 GivingOutPaychecksTo DriversandDepositingCheck ToThe CompanyAccount