Yvonne Rendon has over 15 years of experience in administrative support, customer service, management, and human resources. She has a Bachelor's degree in Technology Management and two Master's degrees in Business Administration and Public Administration, specializing in HR Management and Healthcare Management. She is proficient in Microsoft Office, QuickBooks, and learning new software quickly. Her career highlights include supervising staff, providing excellent customer service, and rapidly advancing from entry-level to management positions at various companies.

1. Yvonne M. Rendon
2500 Chevy Chase Drive, Joliet, IL 60435 ∙ (815) 514-5977
Professional Summary
Recent Cum Laude college graduate with education and training in Human Resource
Management and Healthcare Management. Excellent written and interpersonal communication
skills and the ability to relate effectively to individuals at all levels. Recognized by managers,
colleagues, and clients for a high degree of professionalism, customer focus, and attention to
detail. Proficient computer skills in MS Office Suite (incl. MS Project), XP, Vista, Windows 7,
QuickBooks, can reformat a computer, and is adept at learning new software and technologies
quickly.
• Supervising • Analytical/Critical Thinking • HRIS
• Type 45+ WPM • Scheduling • HR Management
• Conflict Resolution • Staff Training • Healthcare Management
• Effective Communication • Team Player • Project Management
Experience Highlights
Administrative Support
 Performed administrative and secretarial support functions for a home daycare center,
property management company, as well as motel and hotel.
 Provided discreet secretarial and reception services for a busy property management
company. Scheduled appointments and maintained accurate, up-to-date confidential client
files.
 Trained full-time and part-time staff at a daycare center, gas station, motel, and fast food
establishment.
Customer Service & Reception
 Demonstrated ability to maintain composure and work efficiently in a fast-paced
environment while preserving strict confidentiality.
 Prepared and utilized Excel worksheets at Speedway SuperAmerica that automatically
calculated expiration dates, back inventory, etc.
 Answered customers’ questions, and provided information on procedures and/or policies in
each industry.
 Processed payments and provided exemplary service to all customers.

2. Yvonne M. Rendon, (815) 514-5977 Page 2
Management & Supervision
 Began working with a work permit at 15 as a cashier and was promoted to crew chief five
months later at 16 when legally allowed to work without restriction (the job title was created
because managers needed to be 18 to operate machinery but the crew chief could complete all other managerial
duties).
 Promoted rapidly from front desk clerk to a night auditor at an upscale hotel.
 Worked closely with the software developer at a postal logistics company, providing
information on bugs in the newly developed program and making suggestions (adding or
removing options to certain menus) that would improve the ease of use for that specific
position.
 Completed, produced, and filed End of Day reports.
 Supervised 5-15 employees and provided on-the-job training.
 Successfully led both (MBA & MPA) senior team projects resulting in As (100%).
Employment History
BUSINESS OWNER/CHILDCARE PROVIDER, At-Home Daycare, Joliet, IL
CASHIER/SHIFT LEAD TRAINEE, Speedway SuperAmerica, Crest Hill, IL
DATA ENTRY CLERK, The Reserve Network/WIT Postal, Joliet/New Lenox, IL
DOCUMENTATION DESIGN, Free-Lance, Midlothian, IL
ADMINISTRATIVE ASSISTANT, EPI Management LLC, Midlothian, IL
NIGHT AUDITOR, Comfort Inn Suites, St. Charles, IL
CREW CHIEF, Arby’s, St. Charles, IL
Education & Training
Keller Graduate School of Management, Online (2013-2014)
Masterof Public Administration (Healthcare Management) GPA: 3.69
Keller Graduate School of Management, Tinley Park, IL (2011-2013)
Masterof Business Administration (HR Management) GPA: 3.61
Keller Graduate School of Management, Online (2007-2011)
Bachelor of Science in Technology Management (HR Management) GPA: 3.46
South Suburban College, South Holland, IL (2001-2003)
Receivedthe follow Certificates:
Microsoft Office Suite Tools (Word, Excel, PowerPoint, Access, Outlook, Project)
Microcomputer Tools
Administration Assistant (incl. a Medical Terminology class)
Basic Office Skills