1. Lesly E Gonzalez
Email: Lesly.E.Gonz@gmail.com
Phone: 512-850-1725
Qualifications
I have 9 years of mortgage servicing experience. I have dealt with various different servicing functions in
my career, including: Customer service, Income verification, Cash application, Loss mitigation,
Foreclosure, Claims, Quality Control.
I am very well experience with several servicing platforms such as MSP, Black Knight, Servicelink,
Ramquest, Title search, credit report, and Encompass.
Skills
 Reviewing closing disclosures
 Excel, Office, Power Point
 Strong customer service experience
Experience
New American Funding
Analyst II
03/02/2015-Present
Business Analyst:
 Train new employees
 Investor guidelines for loss mitigation workouts
 Reviewing title searches and identifying liens and issues that
need resolution
 Verifying Borrower income for initial and final underwriter review
 Contact and resolve customer issues
 Escalated customer service contact for Spanish speaking
customers
 Subject Matter Expert (SME) for all Loss mitigation options
 Analyst overseeing Hardest Hit Funds policies and procedures
 Finalizing Loan Modification, Short Sale, and Deed in Lieu
transactions
 FNMA, FHLMC, GNMA, FHA/VA workout requirement experience
 Point of contact for escalated customer issues
Work History
Epic Real Estate Solutions
Settlement Agent
06/01/2014-02/27/2015
OneWest Bank
Specialist IV
08/08/2007-01/31/2014
References
Steven Droddy 281‐435‐3905 Vice President of Default Services at New American Funding
Karla Howes 303‐562‐8159 Supervisor of Home Retention at New American Funding
Terry Lucero 512‐965‐8005 Assistant Vice President of Loss Mitigation at OneWest Bank
 Fluent in Spanish
 Initial and final under writer experience
 investor websites (Fannie Mae, Freddie Mac,
FHA, VA)