Kirsten Hartman is seeking a position that utilizes her 10+ years of experience in customer service, banking, mortgages, finance, and collections. She has extensive experience processing loans and maintaining high levels of customer service. Her resume details work history from 2016 to the present as a mortgage loan processor and from 2015 to 2011 in financial services consulting, student loan collections, personal banking, and as a collections lead.

1. Kirsten Hartman
5873 Urban Court, Arvada, CO 80004
Personal: 720.878.8980
Work: Kirsten.hartman@suntrust.com Personal: kschauer81@gmail.com
Objective
To obtain a position that will allow me to exhibit my exceptional attention to detail, knowledge of
banking, and effective written and verbal communication skills.
Summary of Qualifications
10+ years experience of customer service
Vast experience in banking, mortgage, finance and collections
Experience with working in fast high paced environments
Experienced in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Empower,
Sales Desktop, Lexis Nexus, ChannelLink, Real EC, Min/Mers).
Working knowledge of Fidelity/MSP, CMAX claims system
Experience
08/2016-present Urban Lending Solutions Broomfield, CO
Mortgage Loan Processor
Process loans within secondary market and client guidelines
Responsible for clearing conditions and issuing changes to the terms on previous approved
loans
Process subordinations and resolve appraisal disputes
Maintain a high level of customer service by being proactive in communication with
customers and sales partners
Obtain documentation in a timely manner from borrowers to meet client goals
05/2015-08/2016 Public Service Federal Credit Union Thornton, CO
Financial Services Consultant
Built internal/external relationships in underwriting, collections and accounting
Identified process/procedure gaps and resolved solutions to enhance member experience
Processed credit cards, signature loans, personal unsecured loans, auto loans and HELOC
Prepared and disbursed loan documents within established limits
Handled direct deposit functions including opening and closing member accounts,
certificates of deposit and various IRA accounts

2. Kirsten Hartman
02/2013 to 05/2015 Wells Fargo Bank Broomfield, CO &
Sioux Falls, SD
Student Loans Collections Specialist, Consumer Sales & Personal Banker
Assisted customers in finding a solution for delinquent student loans
Handled the opening/closing of deposit accounts, personal loans, auto loans and HELOC
Assisted in training new employees while helping peers with escalation calls
Recognized as top 10 for in department for exceeding sales goals
04/2011 to 02/2013 NCB Management Sioux Falls, SD
Collections Lead
Collected delinquent accounts on credit cards, loans and auto loans
Assisted with escalated phone calls
Coached associates and provided advice
Resolved complex issues with delinquent accounts