1. Alonzo Williams
907 Danley lane Knightdale, NC 27545
Cell (919)961-1126 Home 919609-2043
alonzo.williams75@yahoo.com
IT Professional
Dedicated-Hardworking professional motivated to maintain customer satisfaction and contribute to company
success. Currently working towards Microsoft and CompTIA certification. Solid experience in the restaurant
and manufacturing industry.
Technology Skill Highlights
• MAC / memory upgrades • Troubleshoot Win XP, 7, 8 OS
• Build custom desktop • AS400 Tape Operator
• PC upgrades • Laptop/Desktop repair
• DJ/Music Production • Creative problem solver
Work Experience
Kodak Alaris Call Center 02/23/ 2014 –03/23/2014
Durham, NC
Help Desk Technical Support.
• Provided call center technical support via inbound and outbound phone calls.
• Handle Kodak al1s Remote System (KARs) processes by connecting remotely into Kiosk and
Networking systems in a call center environment of close proximity of peers, managers, and
onsite client personnel.
• Gather customer's information by responding to an incoming call, conducting an outbound call,
or through a client registered system alert.
• Determine the issue by evaluating and analyzing the symptoms to identify, diagnosis, and
resolve Level One issues by properly troubleshooting technical equipment, determine and
resolve technical faults, and provide resolution.
• Limit time necessary for customer interaction by taking remote ownership and correcting
technical problems as appropriate.
• Established resolution procedures to ensure functionality as directed, dispatching field
technicians to service equipment in an effort to establish and maintain effective customer
relations
• Achieve a high level of customer satisfaction by improving equipment operation and reducing
down time of the equipment
• Offer alternative solutions where appropriate with the objective of retaining customers' and
clients’ business.
• Offer alternative solutions where appropriate with the objective of retaining customers' and
clients’ business.

2. Production Team Member 10/18/ 2000 – 02/20/15
Domino’s Pizza Supply Chain Center Garner, NC
• Provided customer service by answering questions on production to store managers
• Prepared hand tossed pizza dough for shipment to store location across NC, VA, and SC
• Set up production area prior to making dough
• Scales and metering equipment must be check weighed equal to its usage and documented
• Thermometers must be calibrated and checked against a certified thermometer
• Yeast slurry timer checked and calibrated at the start of each production day
• Determine correct batch recipe, gathers, measures and mixes ingredients
• Ensure dough is delivered into rounder
Tape Operator 1999 to 2000
IBM/OAO RTP, NC
• Perform backups using BRMS batch processing via the AS/400 job scheduler or upon request.
• All tape mounting is done within the IBM System Storage TS3500 tape library.
• Ensured management of tapes/backup media LT05 along with BRMS reports was ready for
offsite pickup.
Education & Training
MyComputerCareer.com IT Certification School Feb 2014 to Oct 2014
Grad
Certifications: MCP, and MTA (Win 7 OS), MTA (Networking Fundamentals)
in Progress: A+, MTA (networking, Server, and security), Network+, MCSA (Active Directory and Server
Admin)
W. G. Enloe High School Diploma 1990-1994