1. Julia Bialoglowa
Jbialoglowa82@gmail.com Cell: 732.397.0277
Work: 609.274.7210
Professional Experience
Merrill Lynch Pierce Fenner & Smith November 2014 - Present
AVP, Platform Supervision Principal
 Supervising of Managed Solutions Group (MSG) accounts enrolled in Merrill Lynch One.
 Reviewing of the exception requests to the managed product guidelines which govern the investments,
activity and holdings in these accounts.
 Researching and providing feedback and possible alternative solutions to bring the accounts into compliance
with the program guidelines.
 Preparing of the exception requests for a review by the Special Situation Review Committee (SSRC).
 Communicating with financial advisors and branch office management.
 Maintaining detailed records and documentation of all branch office outreach, required follow up, and
supporting documentation.
 Conducting quarterly review of approved Strategy Level Exceptions.
Merrill Lynch Pierce Fenner & Smith
Registered Resident Director’s Sales Assistant
 Providing dedicated operational and sales support to multiple Financial
Advisors.
 Serving as the most frequent point of contact for established clients.
 Opening and maintaining of client accounts.
 Accepting and entering trade orders.
 Processing trade corrections.
 Responsible for cashiering; accepting domestic and international deposits.
 Reviewing incoming and outgoing correspondence, screening for possible c
client complaints.
 Entering Fed Fund Wires.
Bank of America
Americas Lending Services & Operations
Document Admisitrator
August 2013 – November 2014
April 2011 – August 2013
 Approving and activating of Loan Management Accounts (“manager signoff”).
 Researching and reviewing of the active accounts to ensure compliance with regulatory and document
requirements.
 Reviewing LMA loan packages for retail and commercial applicants.
 Ensuring Compliance with FDIC regulatory requirements such as Regulations B, O, U, and Z.
 Maintaining and updating all active loans and client records as necessary.
 Preparation of loan documents.
 Performing internal file audits.
 Answering all questions received from various Merrill Lynch groups and personnel concerning documentation
and loan status.

2. Merrill Lynch Pierce Fenner & Smith April 2007 – April 2011
Service Elevation Resolution Specialist
 Researching, resolving and settling client written and oral complaints with speed and precision.
 Investigating and preparing responses to customer complaints received from Merrill Lynch Wealth
Management customers.
 Assisting GWIM Compliance Managers with research and resolution of executive, FINRA and SEC complaints.
 Point of contact for Field Financial Solution Advisors.
 Processing CIP and Non-Resident Client termination requests.
 Drafting professional correspondence including account specific information.
 Reviewing letters drafted by other team members.
 Responsible for assigning requests submitted to the Merrill Edge Complaint Team e-mail box, Fax2Mail box
and Merrill Edge Client Service Team inbox.
 Document Controller.
Client Service Specialist
 Offering World-Class Customer Service within the Merrill Edge Advisory Center (MEAC).
 Resolving internal and external inquiries and complaints utilizing Merrill Lynch Wealth Management
resources and departments.
 Assisting financial advisors with trade corrections.
 Reviewing historical trade activity, cost basis and tax reporting information with the clients and Financial
Solution Advisors.
 Assisting clients with reviewing brokerage statements and portfolio review statements.
 Assisting in sending check copies, deposit slips, statements, and other account materials to clients.
 Entering history file adjustment requests to correct erroneous contribution/distribution reporting in IRA,
Roth IRA, and SEP accounts.
 Responsible for guaranteeing the timely delivery of “Wealth Outlook Lite” and “Assessing Your Goals”
questionnaires and reports to Merrill Lynch clients and Bank of America prospects.
 Mentoring and training of new Client Service Team hires.
 Assisting with the fraud detection process by processing OGC pendF requests for Client Identification
discrepancies.
Skills and Licenses
 Series 7 License.
 Series 66 License.
 Series 9/10 License
 Series 24 License– in progress.
 Efficient in Portfolio+.
 Excellent leadership, written and oral communication skills.
 Superb phone skills.
 Problem solving and analytical thinking skills.
 Detail, deadline and team oriented.
 Highly organized and self-motivated.
 Outstanding research skills.
 Exceptional multitasking and customer service skills.
Education
Rutgers, The State University of New Jersey December 2006
Bachelors Degree in Finance
GPA 3.20; Dean’s List