1. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
Debbie Weinrich
954-675-4663
debweinrich@gmail.com
Previous to the listed work experience my experience included several years Proprietor
of HFC Paint and Body. Other experience was not limited to phone sales.
My experience includes and not limited to Estimator, Credit & Collections, Liens, Notice
to Owners, Release of Liens, Sworn Statements, Settlements, General ledger, Accounts
Receivable, Title Search ATIDS, Customer Service, and reaching out to new business
via Phone Sales and Networking.
Dedication to deliver professional excellence. Great customer service skills, detail
oriented, good listener, and analytical. Can be persistent and aggressive when
necessary.
Achieved awards in most money collected for the year 2013, highest ACM 2015 which
would be the average collected either in charge or lending accounts.
Most Recent Employment
American Express
Febuary 2009 displaced on Aug. 09. 2015.
Collection specialist pre outside agency
American Express - Plantation, FL

2. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
February 2009 to August 2015
CCP, COLLECTION SPECIALIST, HIGH BALANCE PRE OUTSIDE AGENCY
 Ability to resolve card member’s issues.
 Listened to card member to determine a solution to achieve my goals
 Analyzed card members payment trends, high balance, probability score, and credit
score (to determine how to approach the collection call and use the appropriate tone.
 Handled and collected critical past due accounts subject to go outside agency.
 Evaluate consideration for hardship program, only if all collection attempts fail.
 Negotiated settlements only if deemed necessary. (Only at bare minimum would be
acceptable subject to 1099 if applicable).
 Worked large volume customers and businesses with high balance accounts (many over
$200,000.00) to collect and help them avoid bankruptcy.
 Always prepared for change and open for new ideas and approach. Strong organization
skills and very organized.
 Goal oriented and enjoy challenges and exceeding expectations.
 Spoke with good clear speaking voice because tone is important for the success to
collect or sell.
 Treated customers with respect even if they are out of control and irate.
 Call and collect, provide solutions to help them pay, refresher trainings of new laws to
keep in compliance.
 Reviewed risk status of accounts to determine how to approach the collection with tone

3. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
 Upsold products to benefit our company and make it a winning solution.
 Attended monthly meetings reviewing compliance laws and sharing new collection
practices that may help each other.
Knowledge of compliance rules:
 UDAAP requirements of the Dodd Frank Act UDAP, FCRA, Code of conduct, privacy
and Security Awareness
 Anti-corruption Core Act, Fraud, Identity and Theft awareness
 Anti-money Laundering, Complaints, Antitrust law
 CBR, Equal Credit Opportunity Act, Reg. Z and O.
Accomplishments
Achieved goals and made very high incentives
 Earned awards for highest amount collected, highest average collected several times
in either charge or lending. I was promoted to High Balance Collections and
received several compliments from customers.
Collection Specialist, High Balance, Pre-Outside Agency

4. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
 We handle the critical collections for accounts subject to go outside agency/attorney for
continued non-payment.
 If all else fails we will evaluate consideration for a hardship program.
 We offered settlements until American Express decided the economy improved.
 Worked on a dialer and handled over 100 calls amicably trying to find solutions for
customers and to secure payments and avoid outside agency or bankruptcy.
 Always spoke to customers with respect and listening to what they are saying is
important it helps to improve the results and achieve goals.
 Worked with a Team Leader to support us when we need help to resolve issues or to
find better solutions for the customer.
 Attended monthly meetings and various trainings to update us on new techniques and
ideas to improve performance, skills and stay knowledgeable with compliance laws that
pertain to performance and positive results.
High balance collections was moved out of our Florida Branch.
Hill York Service Corp December 2003 to July 2009
Credit Manager: Oct. 2003-2004
 *Responsible for the credit and collections & management of a 4-6 million dollar monthly
aging for all Service Branches
 Updated Credit Applications annually with signatures from current officers securing
a personal Guarantee whenever possible.
 Responsible and succeeded at clearing up serious past due accounts and lowering the
DSO’s from over 70 days to under 45 days DSO

5. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
 *Negotiated billing issues and disputes amicably and always in our company’s favor
and successful at communication and mitigation of high risk situations
 *Successfully fixed COD so they were current and not trying to pay with terms
Project Administrator October 2004 to 2005
 *Performed the same job functions as I did in Credit Manager for construction division
 *AIA billing from the beginning to the end of the job
 *Release of Liens
 *Notice to Owners
 *Liens / Satisfaction of Liens
 *Attended sales meetings to review status of jobs and payment status including any
issues or delays
Collection Manager October 2005 - 2009
1. Returned to Collections to oversee other Collection Specialist that were in charge of their
own branch to keep the accounts current and COD’s paid while maintaining the larger
corporate branch. I was only to assist if they needed help

6. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
Small Project Sales January 2008
 Trained for sales and did very well but this position did not last long due to the situation
from one of the branches that caused several changes. This impacted most of the
service department that had to merge with Corporate
 They decided to have a Collection Specialist oversea each branch. A trusted party
within the company did something that caused the service side to merge with Corporate
and everything changed.
 My position as Credit Manager was moved to the Corporate Collections for a short time
because I was new in sales so my position was eliminated
 Service moved me to Corporate for a short time but they eliminated that position they
need someone that would oversee the Branch Managers and felt I was not qualified to
manage managers.
Continental Florida Materials: 1992 to 2003
Asst Credit Manager
Primary job function: Notice to Owners, Liens and Collections.
 Worked closely with Attorneys dealing with deadlines and legal actions.
 Held monthly meetings with sales to review accounts (subject to go on hold or lien).
 Set up payment arrangements for customers whom could not pay
 Wrote up customer disputes for review and addressed short pays that were worthy of a
credit.
 Wrote payment agreements for accounts that needed an arrangement to avoid a lien.
 Reviewed accounts subject to foreclosure with the Credit Manager to proceed with legal
action.

7. Debbie Weinrich
954-675-4663
debweinrich@gmail.com
 The job ended when we moved and corporate decided that the Credit Manager had to
assume most of my responsibility
Education:
Graduated Hollywood Hills High School
Attended: Some college at Miami Dade Jr. College
Took several college credited courses in sales, credit, and business.
Attended Hollywood Hills Vocational School for Computer, travel, and accounting courses.
Attended Dale Carnegie course in sales. This was paid by Hill York Service.
Personal References:
Judi Turner/Shortall Team Leader at American Exp. 954-494-6076
Karen Blake Legal Asst Justice Law Atty 954-515-5656
Lisa Poitier Collection Specialist American Express 954-562-7462
Heidi Youstin Mail Carrier 954-683-8884