1. BBA with 5 Yrs Experience in BFSI mortgage vertical-Operations
SURAJ KUMAR
Email – Kumarsurajib@gmail.com
Contact No 9011245613,PUNE Permanent address:-
Pimple Gurav, Pune-61 Rupnarayanpur- West Bengal
Banking Operations- Mortgages
Professional experience of 4.10 yrs in the area of International Banking and Finance operations, working as a
Subject matter expert with Infosys BPO for an International Bank – Mortgages.In Infosys got an opportunity to
work in multiple projects like Contract abstraction (LPO),Franchise Contract Management (LPO) and Canadian
Mortgage process as an Specialist. Previously associated with TATA Consultancy Services as Process Executive
(Author cum QC) for Domestic Mortgage (HL/LAP) end to end operations part for our client. Working experience
database of banking transaction such as FinnOne,CAS,LMS and other tools like
Livelink,Outlook,LotusNotes,Remedy,Emptoris and Bloomberg. Worked with State Street Syntel Ltd.as an
associate for US- Income Claims process (DTC/NYS claims settlement) for Custodian State Street.
KEY STRENGTH AREAS
 Team Handling
 MIS / Documentation
 Mortgage Loans Analysis
 Process Documentation
 SOP Preparation
 Process Management
 Quality Assurance
Job Description
INFOSYS BPO LTD- Subject Matter Expert –Jan-2013-Till dated
Job Description:- BMO - Canadian Mortgage Fulfillment Process. Here Job includes assisting Team lead to handle team, MIS
preparation and Publishing, handle escalations, Team coaching, Receiving Scan documents from Bank Of Montreal, Canada
to process the Mortgage loan as per the SOP using Specific System (Livelink,Remedy,Outlook). Meeting TAT and SLA.As a
SME job responsibility also includes
 Support for smooth functioning of operations, team management and customer satisfaction
 Support meeting Service Level Agreement across turn-around-time (TAT), utilization, productivity and quality
 Tracking report of daily productivity against target
 Client Interaction
 Maintaining the quality and minimizing the Production errors to achieve Quality target.
 Keeping update the team aboutthe changes in SOP

2.  Quality checking of the deals processed by team
 Training and ID creation of new Joiners
 International Calling to Branch to resolve issues while processing Loans
Jan- 2015- Till dated
Current Project: - Franchise Contract Management
Job Description: - Here job includes Franchise Contract management for our International Fat food chain restaurant.
We receive the required documents from different applicants who are interested to open our client’s Franchise i n different
part of NA,LA, and EAPAC.Job includes Supervise of the renewal and Change of Ownership requests received from different
location in America. Checking the mandatory documents and getting necessary approvals and escalation when required.
Proper Quality check of legal documents and data feeding in the particular Tool by the team. Managing Attendance and
Leave tracker.
 Team Support and Escalation handling
 Team training, coaching and feedback
 Client Interaction
 Leave and attendance tracker
 Maintaining TAT
 Job allocation
TATA CONSULTANCY SERVICES,PUNE–Associate-Dec-11-Dec -12
Working as an Associate on behalf of our client BAJAJ FINSERV LENDING, for Mortgage loan processing includes Home Loan
and Loan against Property. We use Finn-One for the loan processing in system and familiar with the CAS,LMS (Lending) and
PDC modules. As a part of High Ticket sales responsibilities include
 File receiving from branch at TCS.
 Proper Quality check of the File which includes the proper checking of KYC docs. of customer, Proper verification of
Technical and Legal reports, Proper Loan sanction and PF,ROI,Insurance approval from concerned authorities as per
BAJAJ Hierarchy
 Through checking of CAM
 Raising issue to the concern Branch in case of any issue or complexities
 Proper data entry in system and Disbursement of Loan
 Cancellation and reissue of checks in system
 Restructuring the Loan, if required.
 Downsizing the Loan

3.  Loan re booking
 Preparing Payment MIS and Daily MIS (related to number of Files booked on daily basis
SYNTEL (STATE STREET SYNTEL PVT LTD.)-Associate-Aug-2010-Dec-2011
Working on behalf of our client State Street,which is a Custodian Bank operates from United States of America. The process
was US –income claims. Our team used to claim to the other Custodians such as Barcklays, CreditSuisse, Bank of
America,J.P.Morgan …to for the money generated by sell or Purchase of Shares in Capital Market. We used to follow certain
guidelines in order to claim. The job involves the proper research of securities, preparing the claim in specific format and
then send to concerned custodians via E-mail. We had to keep a proper track of Broker’s response and respond on queries
raised by other Custodians.
 receiving the claims from GTRR team
 Claim preparation
 Amount calculation and checking if the claim is correct
 Receiving the amount via WIRE and post it to respective funds
 Interaction with individuals from other Custodians to settle the claim within TAT
 Escalation handling
 Maintaining Team Production tracker
IBM Daksh-Kolkata-Associate-July-09 to March-10
 Worked for an International Telecom Process (Du-telecom),operates from Dubai. The job responsibilities were as
follows
 Taking In bound calls
 Giving product information to the custome
 Resolving customers quires regarding different offers and packages
 Resolving customers billing issues
 Raising complaints of customers regarding billing or technical issues and forward it to concerned department
EDUCATION
Bachelor’s in Business Administration from Jiwaji University, Gwalior (2004-07)
Higher Secondary from West Bengal Board Chittaranjan,(2003)
SECONDARY from CBSE Board, Chittaranjan (2000)

4. Computer Knowledge
MS Office , Excel, Pivot
Language Known
Hindi, English, Bengali
Industrial Training
Summer Industrial Training at NEOTRIONET CONSULTANCY AND SERVICES (SECURITY & SURVILLANCE).
Industrial Visit
Industrial visit at Sanchi Milk products (Banmore, Gwalior) in 2nd year of my B.B.A.
Projects
B.B.A 2nd year project on Study of SWOT Analysis of Sanchi Milk products.
B.B.A Final year project on Survey of Market and Study of Marketing strategy of security systems.