I'm seeking a permanent job or long term contract. It will be nice when Employment Agencies are honest when they write "Contract to Perm"., From my experience this is an outright lie in most cases and I'm not the only person who believes this. At any rate, please be upfront and truthful regarding your agenda (i.e. money, helping others, sleeping with boss, other) when presenting contract or permanent positions.We job-seekers aren't getting paid to look for jobs. I'd rather be walking my dog.Thank yiou

1. JohnR Hardwick
Shreveport,LA
john.hardwick@att.net
I am available toworkcontract or permanentasSystemsAdministrator, NetworkEngineer, IT
Consultant,ITAnalyst,FieldService,HelpDesk,DesktopSupportM.I.S.andotherITOpportunities.
IT Consultant
WellsFargo(TEKsystems2400 DallasParkway#220 Dallas,TX 75093)
January2016 to March 2016
Texarkana,Texas
I workedas an IT ConsultantforWellsFargoBank. My dutiesare to analyze,configure,troubleshoot,
and auditbankingsystems.I alsocollectdatafromvarioussystemsbesidesIT (banksecurity,alarms,
camera andsprinklersystems)thatare connected (orhave the capability toconnect) tothe Internet.I
am providedaWellsFargopropertymanagementtechtoassistwithnon-ITequipmentand thatI
supervise. MostinformationiscollectedusingRemote MMCSnap-ins,RDS,or Citrix,thenreconfigured
on-site. IcollectIPinformation,model/serial numbers,andverifyorupdate infrastructure data. Ienter
the informationintoaSharepointWorkbookanduploadto a SharePointsite. Myjobisnot only
confutation andrecordinginformation,buttoenterthatinfoina technical language thatisclear enough
to draw a picture inthe mindof the clientandLeadTech. Average 40 hoursa week.
IT Consultant
RobertHalf Technology 13727 Noel Road#800 Dallas,TX75240
November2015 to December2015
Shreveport,Louisianaarea
I contractedas an IT AnalystforLowes IT. I am assigneddailyworkordersfortwoto three sites.Work
ordersare viaRemedyorServiveNowandcovera weeklycheck listandstatusof store equipment.I’m
responsible forall equipmentinthe store includingservers,switches,and workstations..My duties
include the accuracyof HelpDesktickets,andif there’s amismatchof IPaddressvs Assettag (whichis
often),Italkwiththe HelpDeskto resolve. Once on-site,Iuse MMC snap-infor2008r2 AD, RDP for
remote troubleshooting of workstations,TCP/IPtools, andAxomRemote forAccessPoints. If adevice is
downand needsparts, Iopena newRemedyIncidentto orderparts. I’mresponsiblefordispatchinga
technicianforissuesthatI can’t resolve.Iuse (Lowes) SAPtokeepaservice log,software update log,
and inventoryforeachdepartment. Iwork withLowe’sITto resolve all issues.Average 50hoursa week.
FieldService Analyst
IBM (The Go2IT Group 26260 CenterRidge RoadWestlake,OH44145)
July 2015-Sep 2015 Shreveport,Louisianaarea
I contractedto IBM Global ServicesasanIT analyst.My responsibilitiescoveredavarietyof workfrom
the ServerRoomto rollingoutnewPC’s. All hardware/softwareateachsite wasto be inspectedand
broughtup to date. For eachsite,I receivedanadvance Scope of Work.From thatScope,I’d login
remotely tothe customerusingCitrix toinsure accuracyof Scope.Examplesof the scope maybe to
replace a Ciscoswitch,change an interface configurationonarouter, configure VPN’s, repairAP’s,or
replace a RAIDdisk. If the site had issuesthatneeded parts,I’dorderandschedule areturnvisit.
Equipmentserviced included IBMServers,POS,PC’sand Ciscorouter/switches.Average48 hourweek.

2. March 2014 –May 2015
Took personal time off
NetworkAdministrator
Albemarle Chemical (CompuCom7171 Forest Ln, Dallas, TX 75230)
January1, 2014 – March, 2014 Magnolia,Arkansas
I worked asa Contractorfor Albemarle Chemical.I assisted withPCWin7deploymentprojectasan
Administratorandtechnician.We usedSymantecDeploymentServertomigrate fromXPto server.We
thenimagednewWin7PCsand assignedassettags. We utilizedMSAccessdatabase to documentold
and newPCss/n,model ,assettag, IP settingsandwhatimage wasdeployedoneachnew PC .My duties
alsoincluded daytoday administration of WinServer2008r2/2012 and IBM Domino8.0 email and
database ServerusingIBMNotesclient.SupportedSameTime I/MforusingIBM ticketingsystem.I
supportedthe HelpDeskandtrainedonnew techniques.Iwasresponsibleformobiledevice and
additional PCpurchasing.Imanagedmyprioritieswiththe SystemsAdmin anddelegatedworktotechs.
I utilizedremotetechnologies(TCP/IPtools/RDP)totroubleshoot throughoutthe plantfrommyoffice.
40- 45 hoursper week.
FieldService Analyst
IBM (SamrtSource and GotoITGroup 3813 IllinoisAve StCharles,IL60174)
July2013 – December2013 Shreveport,LA area
I worked asa consultantforH.P.,DELL, and IBM Global Services fortheirclients;EnergyCompanies,
Banks,and large chain Retail Stores. My duties were toconfigure,upgrade,install andimage new PCs
and keeptrackby loggingintoERPsoftware.Manyassignments consistedof managingcontractorsand
workingwith vendorstoinstall networkinfrastructure includingcablingfromwall todata closetswitch
to ServerRoomrack switches;Labeledevery office/wall jacktocorrespondwithswitch/portand
documentedhardandsoft copies.I rolledoutnew PCs,installed/setup, thenPXEboottoWin
DeploymentServertoimage newPC.Dependingonthe clientand/orteam, IwouldsetupADusersand
Exchange mailboxesusingMMCsnap-in.AlsosetupVOIPserver, assignphone numbers,installphones
and clientonenduserPC.Responsiblefortrainingemployeeshow to use PCs,logon Domain,use VOIP
client,mapdrives,anduse COTssoftware.Average 40+hours perweek.
InternetTechSupport
CenturyLink(Teleperformance 5800 WestBert KounsShreveport,LA 71129)
February2013 – July 2013 Shreveport,LouisianaArea
I workedasTech Support1 and 2 at a CenturyLink Call Center.Mydutieswere toprovide customer
service andtechsupportto DSL customers. I utilized Citrix XenDesktoptoCenturyLinkHQforapps. I
helpedcustomers viatelephone andusedTCP/IPtools andapps totroubleshoot,diagnose,andrepair
client-side ISP issues. Icrosscheckedconnectiontocustomer andmade changes remotely onhome
Router.I use variousappsincluding Remedy, WebPro,Ensemble,DSLexpresse, Martens,a
troubleshootingdatabase, CitricRemote. Iuse customerservice skills andtrainTechSupportemployees
to effectivelytroubleshootandresolve customerissues.40hoursper week.

3. ECA Corp/VirginiaCollege3660 Grandview Pkwy#300 Birmingham, AL35243)
NetworkAdministrator/ITSpecialist
March 2012 – February 2013
BossierCity,Louisiana
I hiredto help buildthe network infrastructureof aVirginiaCollege campus.I assembledateam
includingmyself, 3contractors,variousvendors andsupportfromHQ. We installed4servers,200
workstations,14MFP printers,and 100 VOIPphones. Iwasresponsibleforthe campusWi-Fi network,
the Lan/Wan, switches/routersandSonicWALLfirewall.IadministratedbyActive Directory,4Virtual MS
2008 r2 (MDS, WSUS, APP,CORE) servers usingVMWare onone physical Linux Server.The VMWare
VSphere cloudwasutilizedtocorp.We usedTCP/IP and MPLS protocols.Iwas network,email,VOIP,
and security administrator.We used WinServer2008r2, Exchange 10 server.Shoretel VOIP serverand
McAfee ePolicysecurityserver.Iused MMC snap-insonmyPC to administrate WinServers. Iconfigured
Group Policyasneeded. Iwasresponsible forkeepingeveryserver,workstation,VOIPphone andMFP
printerworkingand delegate toourtechmost PC/printer/phone issues. Responsible forpushingout
updatesusingWinWSUS. Installedlatest service packs,patches,updates andrev.levelsforsoftware
and hardware...Iused remote technologies fortroubleshootingworkstations. DailyActive Directory
responsibilitiesincluded adding/deletingnew users/groupsandExchange email accounts,creatingfile
shares,grantingrights,monitoringsystemslogs andthe RAIDsubsystem.Average 50hoursper week.
IT SupportSpecialist
WESLA Federal CreditUnion (Adecco773 Shreveport-Barksdale HwyShreveport,LA 71105)
January2012 – March 2012 Shreveport,Louisiana
I provideddesktopsupportandsystemadministrationutilizingIBMAIX(UNIX) Server,WindowsServer
2003, XPPro and Win7. I supportedall usersinthree branchlocationswithMicrosoftAppsandXP2
brand creditunionsoftware. Iranall jobson the XP2 platformpertainingtodailyoperationsfrom
postingACHto tape backups.I closedandlockedthe banknightly.I workedasa helpdeskfor
employees.Mydutiesincludedpostingall debitcardtransactions,submittingrunstatements,checking
(share drafts) reports,certificatesof depositreports,submitendof daypostings,andrundailybackups.
FieldEngineer
Par Technology(MarathonDeployment164 WestfordRoadTyngsboro,MA 01879)
July2011 – December2011 Shreveport,LouisianaArea
I contractedto PAR TechnologytoworkfortheirPOSclients. Asa PAREngineer,IrepairedPOS
computernetworksinanoperational retail environment.Myduties included resolvingsoftware,
hardware,andothertechnical issuesrelatingtothe EverServPointof Sale (POS),andEverServBack
Office servers.OSusedonterminalswasWindowsXP, BackOfficeserverranPAR’ssoftware onWin
Server2003. I workedonprinters,scanners,terminals,andmonitors. Iinstalledandnew Servers,Cisco
SwitchesorRouters,andPOS equipment. Ikeptanoffice forreplacementpartsandI was responsible
for inventory,shipping,receiving,andotherlogistical/organizational duties. Average20 hoursperweek.

4. DevonEnergy (TEKsystems TEKsystems2400 DallasParkway#220 Dallas,TX 75093)
DesktopSupportSpecialist
DevonEnergy September2011 – December2011
Carthage,Texas
I maintainedthe software/hardware onlaptopanddesktopcomputers.Iwasresponsible for
troubleshooting,installations,andupgradesforapplicationssuchasMicrosoftOffice Suite.Installedand
utilizedAltiris,CitrixVirtual Desktop,MicrosoftOffice 2010,SAP,Windows7, and business/proprietary
software.Iwasassignedtothe ENABLE projectto assistwithcompany-wide move toSAP,Windows7,
Office 2010, andothersoftware usingCitrix Xenvirtual desktop... AsSupportIsetup software/hardware
and testednewappsforWAN accessibilityandbandwidthissues.Imagedorre-imagednew and
pre-projectPCsusingAltirisclient/server.Irepairedorreplaceduserequipment,installedsoftware/OS,
and configurationof CiscoSwitches. 40hours perweek.
CustomerEngineer
(14042 BassisterWayHjammond,LA 70403)
November2006 – June 2010
Shreveport,LouisianaArea
I was responsible forthe troubleshooting,diagnosis,maintenance,andrepairof International PaperMill
LAN printersas a rep forHP. I performedon-site equipmentconfiguration,repair,andITlogistical
operations.Imanagedall HPMill printersonthe LAN and designedmaps,spreadsheets,documentation
and reportsforthe IPCorp supportteam.Managed,instructed,andtrainedIPMill employeesasneeded
on newequipment.Requirementwastobe on call 24/7 andto take service callsrepresentingHewlett
Packard andDell.All Dell workwasonserver,pc,and laptopcomputers.Asone of Dell’sonsite techs
for the IPMill and many othercustomersinnorthLouisiana,Iwouldupgrade,repair,orinstall onaper
call basis. 40 hoursper week.
NetworkTechnician
The ComputerMerchant 96 LongwaterCircle Lowell,MA 02061)
January2001 – December2004 GreaterNew OrleansArea/NorthLouisiana
Contractor forrepair/installationstoHP,andDell,specificallySchlumberger,USDA,USPost Office,and
EDS in North,Central,andSouthLouisiana,EastTexas,andSouthArkansas. I wasresponsibleforthe
hardware installation,backingupandrestorationof datato servers. Responsible forupgradingor
installationof new/existing programs...IwasresponsibleforgoingtocustomersitesandrepairingPCs
or Serverhardware andsoftware/applicationsandinstallations. MostsitesusedCompaqServerswith
CiscoRouters/Switchesforthe LAN/WAN. Iinstallednew systemsforthe PostmasterGenerals D.C.HQ
and local Postmasters. RolledoutEDSto AT&T centersand insured LAN/WAN operatedcorrectlyafter
setup.WorkedextensivelywithTCP/IP,WINS,Hosts,DHCPandStatic addressing fornetworks. Myteam
alsorolledout1500 Dell PC'sto 2 differentBASFplantseachinLouisiana. 40hours perweek.

5. NetworkAdministrator
NLX Corporation22626 SallyRide Drive Sterling,VA 20164
August1999 – August2000
Barksdale AirForce Base BossierCity,Louisiana
I was responsible fornetwork infrastructuredesignandimplementation.IworkedwithAirForce Com
Squadfor internal/externalcablingtoour4 buildings.Iorderedtwophysical serversandinstalled
a100-node WindowsNTnetwork. We ranWin NT Server,Island ProxyServersonone Serverand
Notes/DominoR5Enterprise Server(database,email,andreplication)onthe otherserver...We utilized
a T-3 frame relayconnectiontoourISP.Each PCusedstatic, non-routable IPaddressing.Iwas
connected toour Headquartersandsix otherAirForce bases by usinga CiscoRouterNetwork.I
installed,andconfiguredeachPCandPrintersinthe fourbuildings we occupied.I trainedandmanaged
all userson Notes, Office,orWindows.Iprovidedserveradministration,desktopsupport,and
purchasingof COTS,parts, newequipment,andISPservices. 50hoursper week.
OpportunitiesthatInterest me:
High-TechWintel SystemsAdministration, Network Engineer,Consultant, Technician,DesktopSupport,
IT Sales,MIS, FieldService, orHelpDesk positionsthatdonotput me in a box..
Skill Sets
Active Directory
Wintel Server2003, 2008r2; Exchange;Shoretel VOIP; IBMNotes/Dominoserver;Unix/Linux
CiscoRoutersandSwitches;CiscoWorks
GroupPolicy
Hardware Expert
IT Security andFirewall experience
WindowsXP,7,8.1, 10
Software andOSInstallation,Patches andUpgrades
ExcellentCustomerService andTroubleshootingskills
Certifications:
CiscoCCNA;CCNP
CiscoSystems
July2000 – Present
CompTIA A+
March 1999 – Present
MicrosoftMCP; MCSE
1998 to infinity
Novel CNE6.0

6. Education
LouisianaTechUniversity Ruston,LA
BA,Humanities 2000
DeVryInstitute of Technology 1982 Dallas,Texas
Associate Electronics Technology
VolunteerExperience &Causes
FOAA 2011-2014
Social Services
Shreveport,LA
CADA 2013 to Present
Social Services
Shreveport/BossierCity,LA
Louisiana’s FourthDistrict2001-2002
CongressmanJimMcCrery
Shreveport,Louisiana
Organizationsyousupport:
CADA
Mary Landrieu’sOffice
Shreveport,LA
LDS
Stonewall,Louisiana