1. MARY P. FOSS
1344 Hollyberry Lane
West Chester, PA. 19380
(610) 436-0284
mfoss@lfoss.com
SUMMARY OF SKILLS
Eleven years experience in finance and customer service. Excellent verbal and communication skills. Ability to handle
multiple responsibilities and work with all levels of staff and management. Analytical, decisive, organized and supportive
of new ideas. Experience includes:
 Project Management
 Supervision of Staff
 Computer skilled in Microsoft Word and
Excel
 Solving Customer’s Problems
 Financial Counseling
 Contract Review and Analysis
PROFESSIONAL EXPERIENCE
FULL TIME AT HOME PARENT APRIL 2001 – PRESENT
 Now returning to job market seeking full-time or part-time employment.
THE DEVEREUX FOUNDATION FEBRUARY 2000 - APRIL 2001
CONTRACT SPECIALIST
 Reviewed all state agency contracts for Funders in the State of Maryland, Delaware,
and Virginia.
 Created written Contract Summary for above contracts that explained pertinent aspects of contract,
and prepared contract for signature.
 Updated and maintained client accounts attached to contracts on the computer system, to
ensure that revenue would be earned for those clients.
 Communicated with other departments to resolve contract and revenue issues on client accounts,
and discussed contract with state agency, when necessary, to clarify issues.
CONSUMER CREDIT COUNSELING SERVICE OF DELAWARE VALLEY, INC. 1989-October 1999
DIRECTOR OF COUNSELING AND CREDITOR RELATIONS (1993-October 1999)
 Supervised 14 Certified Credit Counselors at six different branch offices who financially counseled
our customers by telephone or in-person on Debt Management and Budgeting.
 Held Dual Management Position as Customer Service Manager for two years with ten years
experience helping customers resolve account problems.
 Leader in Project Management resulting in Company Accreditation by the Council of Accreditation.
 Interviewed and hired employees, conducted annual reviews, and coached for better performance.
 Experienced in dealing with the Media in television, radio, newspaper, and public speaking to
consumers and organizations.
 Wrote procedures and memos to improve quality of service to the customer and reviewed
statistics and reports.
 Computer skilled in working with DataBases, Microsoft Word, and Microsoft Excel.
 Attended National Conferences to network with other counseling agencies.
 Counseled clients as Certified Credit Counselor during times of high customer demand.

2. CERTIFIED CREDIT COUNSELOR (1989-1993)
 Financially counseled customers by telephone or in-person on Debt Management and Budgeting.
 Created Debt Management Plans for clients that needed reductions in monthly payments.
 Reviewed options with clients who were unable to make their Debt Management Plan payment.
 Completed Act 91 assistance applications to State of Pennsylvania for clients in foreclosure.
EDUCATION
LA SALLE UNIVERSITY
Bachelor of Arts Degree
- Numerous business courses taken for electives.
PENNSYLVANIA STATE UNIVERSITY
One year of graduate business school