1. Onelio
Fleites
Resume
December 12,
2016
Onelio.fleites@gmail.com 786.286.8581
Seeking for a position within my experience and my goals
Able to quickly adapt to new situations and systems.
Professional Experience:Professional Experience:
Passenger Service Agent/Administration StaffPassenger Service Agent/Administration Staff
Insurance Agent
Tax Advisor III and others
Speak and write English and Spanish

2. Onelio FleitesOnelio Fleites
PO BOX 651273
Miami, FL 33265-1273
786 286 8581
onelio.fleites@gmail.com
ObjectiveObjective::
Seeking for a position within my experience and my goals.
Professional SkillsProfessional Skills::
Strong computer skills, specifically relating to tax software systems.
Excellent customer service and communication skills.
Able to quickly adapt to new situations and systems.
Proficient in Microsoft Word, Excel, Light Power Point and Windows.
Very productive using insurance software as Quick Quote and others.
Professional Experience:Professional Experience:
Admin Staff and Purchasing. 2013-to-PresentAdmin Staff and Purchasing. 2013-to-Present
I perform a wide variety of office duties for one or more management/specialist personnel. My
responsibilities are: typing, filing, ensuring telephone coverage, greeting and direction
customers, handling mail, Purchasing for all departments including office supplies, updating
manual.
Passenger Service AgentPassenger Service Agent
Work in Envoy Air Inc. / American Eagle Airline Miami International Airport-04-09-2010 toWork in Envoy Air Inc. / American Eagle Airline Miami International Airport-04-09-2010 to
present.present.
POSITION DUTIES AND RESPONSIBILITIES
Assists passengers checks flight tickets at entrance gate or station when boarding or
disembarking airplane of commercial airline
Examines passenger tickets for making sure that passengers have correct flight or seat, or directs
passengers to correct boarding area, using passenger manifest, seating chart plus flight
schedules. Verifies names on passenger manifest or separates portions of passenger’s ticket
stamps or marks ticket or issues boarding pass to authorize passenger to board airplane. Directs
passengers to air-terminal facilities, opens gate or allows passengers to board airplane. Assists
elderly, disabled, or young passengers to board or depart from airplane, like moving passengers
in wheelchairs.May announce flight information, using public-address system and may post flight
information on flight board.
Insurance Agent
Bestway Insurance Group Inc. Miami, FL 12/11/2006 to 01/29/2008.
Carrera Insurance, Miami, FL 05/17/206-to- 12/11/2006
Responsibilities included development of new accounts and handled all paper work from
preliminary conversation with policy holders and third parties.
I investigated competitive policy pricing strategies for automobile, commercial, homeowners
insurance and answered inbound calls in support of customer needs. Also I conveyed in a
reassuring manner step by step instructions to resolve application issues.
Thursday, December 12, 20132

3. Tax Advisor III
H & R Block Miami, FL 2001 – present
Achievement Award for Outstanding Customer Service recognition.
Processed customer income tax returns efficiently and effectively.
Assisted with register and receptionist operations.
Provided prompt, courteous service to customers.
Served as a mentor to new tax professionals.
Complied with our mission by offering service for IRAs, Mortgage and financial advice.
Worked well as a team member and assisted Branch Manager with special projects.
Security Officer
Execupro Protective Service Miami, FL 2003 – present
Began as apart-time officer and hired as a full-time within three months.
Handled a very high sophisticated security system within the job site.
Supervisors recognized my excellent work within the company.
Various customer service positions held prior to income tax experience (retail sales, purchasing,
wait staff and sole proprietor business).
Education:Education:
M.D.C. FL General Lines 220 course (Property and Casualty) finally licensed by the State of
Florida.
H & R Block Income Tax Course on 11/30/2001 at Miami, FL
High School Diploma at Adult Learning Center of the Continuing Education Institute, Passaic,
NJ
M.D.C. FL Computer Science never graduated.
LanguagesLanguages::
Capable of speak and write English and Spanish.
Thursday, December 12, 20133