1. J O H N W . C H A T M O N , I I
OBJECTIVE
I am seeking an opportunity that would enable me to combine my previous
experience with the chance to learn new skills.
SUMMARY OF QUALIFICATION
Being a fast learner equips and propels me to work well independently and as a
team player to accomplish company goals.
PROFESSIONAL EXPERIENCE
2012 to present Bank of America Dallas, TX [ City, State ]
Operations Control Analyst
Job function entails daily review of consumer and small business accounts that
have been identified as potential OFAC matches or have possibly exhibited
OFAC violations. Additional duties include restricting specific account access and
wires as requested by the Global Economic Sanctions Department.
2005 to 20012 Bank of America Dallas, TX
Fraud Initiation Analyst II
Serviced inbound calls from customers and colleagues alike. Calls ranged
from checking status of a previously-filed claim to filing new check fraud
claims. Also served as a Senior Representative amongst peers.
•Recipient of Award of Excellence in 2007
2003 to 2005 Resource One Credit Union Dallas, TX
Floating MSS
Job functions require exceptional member service. Being able to perform as a
Teller, Vault Teller, MSS and Call Center Representative as needed is expected of
a Floating MSS.
1999 to 2002 Bank of America Tampa, FL [ City, State ]
Lead Operations Representative
Primary responsibilities included but were not limited to reviewing, researching
and processing documentation and transactions for clients.
Customer Care
Responsible for handling escalated issues and retaining customers.
• Floorwalking for department allowed the opportunity to assist fellow associates
with escalated requests and help provide the best customer experience.
• Awarded Customer Experience Leadership Award in 2000.
TECHNICAL KNOWLEDGE
∗ MS Windows ∗ MS Power Point ∗ MS Word ∗MS Excel
∗ Sharepoint * MS Outlook ∗ Video Editing ∗ 10-key (touch)
2 6 0 8 C H I S O L M T R L , M E S Q U I T E , T X 7 5 1 5 0
2 1 4 - 4 1 5 - 8 9 3 5
J C H A T M O N I I @ G M A I L . C O M
![J O H N W . C H A T M O N , I I
OBJECTIVE
I am seeking an opportunity that would enable me to combine my previous
experience with the chance to learn new skills.
SUMMARY OF QUALIFICATION
Being a fast learner equips and propels me to work well independently and as a
team player to accomplish company goals.
PROFESSIONAL EXPERIENCE
2012 to present Bank of America Dallas, TX [ City, State ]
Operations Control Analyst
Job function entails daily review of consumer and small business accounts that
have been identified as potential OFAC matches or have possibly exhibited
OFAC violations. Additional duties include restricting specific account access and
wires as requested by the Global Economic Sanctions Department.
2005 to 20012 Bank of America Dallas, TX
Fraud Initiation Analyst II
Serviced inbound calls from customers and colleagues alike. Calls ranged
from checking status of a previously-filed claim to filing new check fraud
claims. Also served as a Senior Representative amongst peers.
•Recipient of Award of Excellence in 2007
2003 to 2005 Resource One Credit Union Dallas, TX
Floating MSS
Job functions require exceptional member service. Being able to perform as a
Teller, Vault Teller, MSS and Call Center Representative as needed is expected of
a Floating MSS.
1999 to 2002 Bank of America Tampa, FL [ City, State ]
Lead Operations Representative
Primary responsibilities included but were not limited to reviewing, researching
and processing documentation and transactions for clients.
Customer Care
Responsible for handling escalated issues and retaining customers.
• Floorwalking for department allowed the opportunity to assist fellow associates
with escalated requests and help provide the best customer experience.
• Awarded Customer Experience Leadership Award in 2000.
TECHNICAL KNOWLEDGE
∗ MS Windows ∗ MS Power Point ∗ MS Word ∗MS Excel
∗ Sharepoint * MS Outlook ∗ Video Editing ∗ 10-key (touch)
2 6 0 8 C H I S O L M T R L , M E S Q U I T E , T X 7 5 1 5 0
2 1 4 - 4 1 5 - 8 9 3 5
J C H A T M O N I I @ G M A I L . C O M](https://image.slidesharecdn.com/98be478d-9b9a-468b-b09d-abd9f2ab1c49-150620020837-lva1-app6892/85/jc-resume-1-320.jpg)
