Business Accelerated Growth - Creating community, conversation, and culture.

1. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 1
Hamilton Holt School
Larry Pino
Adjunct Professor
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture
Purpose of this Session
Once in full operation, an enterprise takes on a life of its own and
sometimes not always for the better. Construction is one thing;
interior design is something else entirely. Session 9 evaluates
the organizational protocols that create and protect the internal
integrity of the enterprise through incessant alignment.

2. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 2
Hamilton Holt School
Larry Pino
Adjunct Professor
Objectives
 Articulate, Train & Reinforce
 Establish Rules of Engagement
 Manage Mutual Expectations
 Create an Environment of Growth & Well-Being
 Initiate a Life-Long Conversation
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

3. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 3
Hamilton Holt School
Larry Pino
Adjunct Professor
1. Articulate, Train & Reinforce (Vision,
Mission & Values)
 Trolling
 Interview/Initial Screening Process
 Orientation Training
 Performance Agreement
 Performance Evaluation
 Ongoing Training
 Awards/Recognition
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

4. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 4
Hamilton Holt School
Larry Pino
Adjunct Professor
2. Establish Rules of Engagement
 HR
 Legal
 Logistical
3. Manage Mutual Expectations (Cultural
Performance & Demeanor)
 Training
 Performance Agreement
 Performance Evaluation
 One-On-Ones
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

5. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 5
Hamilton Holt School
Larry Pino
Adjunct Professor
4. Create an Environment of Growth & Well Being
(Compensation, Appreciation & Recognition)
5. Initiate a Life-long Conversation
 Open Communication
 Relationship
 Exploration
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

6. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 6
Hamilton Holt School
Larry Pino
Adjunct Professor
Cultural Protocols
 Modeling/Monitoring
 Engagement Protocols
 Direct Video Conference Weekly
 Monthly On-site Leadership Team Meeting
 Quarterly Leadership Off-site
 Semi-Annual Training – All Staff
 One-on-one Weekly Leadership Meetings
 Project Management Report (PMR)
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

7. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 7
Hamilton Holt School
Larry Pino
Adjunct Professor
Cultural Protocols
 Associate Profile
 Recruitment Communications
 Interview Structure
 Hiring and Onboarding
 Cultural Training
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

8. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 8
Hamilton Holt School
Larry Pino
Adjunct Professor
Synopsis
 Attract, Recruit & Engage
 Nurture
 Grow
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture

9. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 9
Hamilton Holt School
Larry Pino
Adjunct Professor
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture
Structure Organization
 SOP’s
 Processes
 Protocols
 Modalities

10. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 10
Hamilton Holt School
Larry Pino
Adjunct Professor
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture
Organizational Metrics
 Turnover
 Personal Days Off
 Employment _____
 Associate Recognition
 Longevity
 Life Events
 Associate Surveys

11. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 11
Hamilton Holt School
Larry Pino
Adjunct Professor
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture
 Survey
 Retention
 Revenue Per Function
 Exam/Certification

12. Business Accelerated Growth – Fall 2017 Confidential and Proprietary - © Laurence J. Pino, Esq.Page 12
Hamilton Holt School
Larry Pino
Adjunct Professor
Business Accelerated Growth
Session 9 – Creating Community, Conversation &
Culture
Customer or Prospect Experience/User
 Interviewing/Talking
 Time Interfacing Enterprise/Product
 Observation
 Surveys
 Field Studies