1. Lara Fawaz Takieddine
BS in Hospitality
7th Floor –Al Maamoun Building Noueiri Street – Al Mazraa - Beirut – Lebanon
| (+961) 70- 934430 |
l.takieddine@hotmail.com
Career Goals:
Looking to secure and succeed a career where I can use my talents and skills in an
environment of excellence and growth. My objective is to earn a job that provides me
satisfaction, self-development and help me achieve personal as well as organizational
goals by being committed and dedicated to elevating customer experiences.
Skills & Abilities:
 Fluent in English, French, and Arabic.
 Good knowledge of Italian
 Excellent use of Opera System
 Possess strong written and oral communication skills
 Demonstrated quantitative and analytical skills with strong attention to detail
 Ability to handle multiple tasks and meet deadlines
 Ability to learn rapidly, and work under pressure.
 Team player and team leader.
 Excellent Use of Microsoft office series

2. Professional Experience:
I. August 2016 till present:
Kempinski Summerland Hotel and Resort:
VIP Guest Relations: Lady in Red:.
 Collect as much feedback information on VIP clients and distribute these
information within the hotel to all relevant departments and ensure information is
updated in the guest profile.
 Welcome, facilitate and bid farewell to as many guests as possible.
 Top VIPs MUST be welcomed upon arrival, escorted to their room and bid
farewell upon departure.
 Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s
when appropriate and coordinate VIP greetings and departures – ahead of time.
 Obtain as much information about a guest’s stay to be entered in the guest
history.
 Welcome visitors to the hotel; assist with general information, internal promotions
and directions.
 Handle guest complaints and requests in a polite and efficient manner; give
further instructions to the relevant staff if needed to ensure optimal guest
satisfaction.
 Maintain a record of all complaints and requests, follow up and inform concerned
operating departments.
 Perform special projects and related duties as assigned.
 Walk throughout the hotel recognizing guests and engage with them
appropriately.
 Attend & participate in daily briefings as scheduled.
 Report potential and existing hazards and rectified immediately.
 Provide information to all guests regarding the services and possible internal
promotions of the hotel.
 Senior Management on any unusual circumstances that might affect guest
service and expectation.
 Take decisions on upgrades / comps / rebates etc. as per stipulated hotel
policies and procedures.

3. Education & Training
I. Education:
 BS in Hospitality , 2013- 2016
Lebanese American University / Beirut, Lebanon
 Lebanese Baccalaureate. 2013
International College (IC) / Beirut, Lebanon
II. Training:
A. February 2016- July 2016: NCR Corporation, Internship- Sales
Administrative Assistant
 Clerical and minor technical support for the sales department
 Record keeping responsibilities include sales and expense reports,
electronic databases and sales proposals for prospective customers.
 Follow up with clients (phone calls and emails)
 Preparing offers
 Placing factory orders
 Arranging hotel reservations and issuing visas for NCR visitors
B. December 2015: Sales at Antoine Library Beirut, Lebanon
 Greeting customers who enter the shop.
 Assisting shoppers to find the goods and products they are looking for.
 Stocking shelves with merchandise.
 Answering queries from customers.
 Reporting discrepancies and problems to the supervisor.
 Giving advice and guidance on product selection to customers.
 Keeping the store tidy and clean
 Responsible dealing with customer complaints.
 Attaching price tags to merchandise on the shop floor.
 Receiving and storing the delivery of large amounts of stock
 Keeping up to date with special promotions and putting up displays.

4. C. November 2015: Dubai Air show, Chalet Manager
 Created a warm, friendly and welcoming atmosphere for all guests
 Always available to answer any questions, or resolve any problems that
the guests may have.
 Refers any complaints to head management.
 Leaded in the coordination and resolution of all matters relating to the day
to day running of the chalet, the assignment of work within the chalet team
and the well-being of the guests
 Ensured that excellent standards of hygiene and cleanliness are
maintained in/around the chalet at all times.
 Ensured that all the chalet is well Vacuumed and moped
 Counted and baged up used linen/laundry ready for collection, labeled
bags, completed checklist(s).
 Reported any issues (loss/damage etc.)
 In conjunction with the chef and others in the team, we set up and closed
down the chalet at the start and end of the show.
 Service : Meals/Drinks/Other
 Helps the chef in the preparation of breakfast as required. Also serves,
clears and washes up.
D. July 2015- September 2015: Front desk intern at Radisson Blu hotel:
 To provide guests with the services and facilities they request in a friendly,
professional and prompt manner
 Prepare for and check in all guests on arrival
 To efficiently and accurately complete all Front Office accounting
procedures
 Focusing on the guest, delivering the correct services and quality of
product as requested by the guest in a timely manner
 Maintaining up to date knowledge on all Hotel events, including Food and
Beverage outlet information
 Following up on guest requests
 Developing professional relationships with all guests


5. E. November 2013: Dubai Air show, Hosting services:
 Responsible of the chalet setup
 Organizing the chalet
 Welcome and seat guests
 Take initial drink and food orders
 Serving Food and Beverages to guests
 Cleaning chores
 Monitoring the dining sections
Personal achievements
 Volunteer and Charity: Worked with Sawa for development and Aid | Intaliqi
 Cooking Certificate : FAQRA CATERING
References:
Available upon request