1. Reynante D. Pasaylo
ART ROTANA HOTEL BAHRAIN
+97334476645 reypasaylo@yahoo.com
“A passionate Customer Service provider with a qualification of 10+ years of excellence in giving exceptional
service resulting to lasting client relations.”
Summary:
 10+ Years of excellence in the hospitality industry as a front-liner providing treasured times to international
business and leisure travelers in the UAE.
 Served as a Front-line Staff, Customer Service, Sales & Assist all the guest needs in different multi-national
organizations in the Philippines and the UAE.
 Undergone extensive trainings on Soft Skills, Language & People Management with different organizations
including Product specifics and processes (ranging from Telecommunications and Travel & Tourism).
Summary of Professional Experience:
Commis 1
Art Rotana Hotel Bahrain
Wu Asian Restaurant
Sushi Bar(01- September 2015 to Present)
Commis 2
Art Rotana Hotel Bahrain
Wu Restaurant and Choices All Day Dining Restaurant
04- November 2014 to September 2014
Commis 3
Beach Rotana Hotel Abu Dhabi
Benihana Restaurant(Sushi and teppanyyaki)
Cross Training (24-May 2014 to Octoberr2014)
 Maintain the highest possible hygiene and maintenance standards in your Kitchen section
 Achieve the highest degree in applied hygiene and food safety as per the ADFCA, HACCP guidelines to
ensure that the food served to the Guest is of highest quality and standard
 Support the Chef de Partie or Demi Chef De Partie in the daily operation and take full responsibilities of
your section when your immediate supervisor is not there, in order to ensure a smooth operation
 Ensure food prepared is according to the set menu specifications (pictures or/and portions) thus
maintaining high standards set by the Outlet Chef
 Organise your section according to the plan deviced by the Outlet Chef, in order to ensure smooth
operation

2.  Practice economy of inventory items to ensure sufficient supplies and minimize cost by avoiding
wastage and spoilages
 Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and
safety, as well as protect and conserve the environment
 Comply with the hotel environmental, health and safety policies and procedures
Beach Rotana Abu Dhabi - (August 2008 to present)
Members of Leading Hotels in the World
Concierge
 Responsible in ensuring high level of service is provided to all internal and external customers of the hotel from ,
restaurant and tour reservations, amenity requests, to check out in accordance to the hotel’s standard.
 Attend to guest complaints and/or feedback and ensures resolution in a timely fashion.
 Provide feedback/coaching, skills inventory, products and services refresher trainings to new and existing Front
Desk staff.
 Promote and sell products & services of the hotel brand whilst maintaining high-level of professionalism and
integrity to our client.
 What’s going on the city & knowledge of location.
 Luggage / package handling(storage,lostluggage,deliveryetc.)
 Hotel / Cityinformationpointof contact
 Tour / Restaurant/ Car reservations
 Newspaperreport/delivery
 Store requisition/pickup
 Store update / inventory
 Showroom
 Followuplostluggage
 Store update / inventory
 Assistthe guestsince CheckInuntil CheckOut
Front Desk Agent (Cross Training)
Beach Rotana Hotel (Membersof Leading Hotels in the World)
01-January 2014 to March 2014
Responsibilities:
 Handle late departuresrequestsasperestablishedpolicyandincollaborationwitharrivalsexpected
 Dealsswiftly,efficientlyandsensitivelytoguestcomplaintsandfollowsthrough
 UsingcomputerizedFrontOffice systems,processaccountsfromcheck-inthroughto check-out,
 Adherestoall companyand hotel rules&regulationsatall times
 Provideshelpful,friendlyandpromptpersonalizedtelephone service toall guests(external andinternal)
 Maintainsan up todate knowledgeof all FrontOffice equipmentand how touse these
 Activelyelicitsguestfeedbackandpreferences,regardinghotelservicesandensuresactionisinitiatedonthe
same to maximize guestsatisfaction
 Responsible foranefficient,clean,safe andhygienicupholdingof all frontoffice areas
 To regularlycheckthe receptionisorganized,operatingwithanefficientstandard,whilechecklistsare
completedandforwardedtothe FrontDeskManager
 Ensure guestsare personallygreetedbyname,if known,andescortedtotheirroomto make themfeel expected
and welcomed

3.  Conductin room& hotel familiarizationandassistguestinhotel activityenquiries/requests
 Maintainsan up todate knowledgeof hotel informationandlocal services,includingoperatinghours,
promotions,events,attractions andanyalliedinformationtosupplyinformationrespondtoguestqueries
 Ensure to provide prompt,courteousandefficientservicetoall guests,soas to achieve a highlevel of
customersatisfactionthroughpersonalizedservice fromarrival tilldeparture

Beach Rotana Abu Dhabi (October 2005 – July 2008)
Laundry guest Service
 Provide support to high quality laundry service & customers satisfaction value-added-services & features, etc. in a
timely fashion whilst maintaining a high-level of quality laundry services with a commitment to our guest.
 Effectively record & respond to customer feedback and/or complaint in a consistent, systematic and cost-effective
way.
 Promote new and existing promotions, products & services to potential or current guest.
Philips Electronic Phil. (January 2000– August 2005)
Sales & Customer Service Representative
 Provided customer satisfaction of product and introduce to the market.
 Manage a team of 1-12 representatives taking inbound sales calls. Functions include coaching/feedback on
performance and productivity, timekeeping, career development, managing attrition, training, client POC (point of
contact), taking of escalation calls, conduct operation interviews for applicants.
 Promote and sale the products and services and ensure individual and team goals are met in a daily basis.
Education:
Undergraduate – Computer Programming
System Technology Institute – Quezon City Manila Phil.(1996 – 1998)
Diploma in Secondary School
Cataingan National High School (Batch of 1995) – Masbate, Philippines
Trainings and Seminars:
ADTA Workshop: “Enhancing Guest Experience” Abu Dhabi Tourism Autority
Date: June 2011
Venue: Park Rotana, Khalifa Park Complex
Destination Leadership
Date: December 2012
Venue: Beach Rotana Abu Dhabi – Colleague Development Centre
Coaching in the Zone (CITZ)
Date: April 2002
Venue: Holiday Inn, Pampanga, Philippines
References available upon request