This candidate has over 10 years of experience in hospitality roles including assistant hotel manager, ambassador, wedding planner, and waiter. They are currently an assistant hotel manager focused on ensuring guest satisfaction, revenue opportunities, and cost control. Previously they coordinated weddings and events and welcomed guests at two citizenM hotels in Amsterdam and Rotterdam. They are looking for new challenges in the hospitality industry.

1. Profile
Looking for new challenges in the hospitality industry. I'm very focused
and determined to get the job done.
Experience
Assistant hotel manager, May 2014 - current at citizenM Rotterdam
Tasks;
• ensure guest satisfaction
• stewardship
• food & beverage
• maximize revenue opportunities
• cost control
Ambassador, December 2012 - May 2014 at citizenM Amsterdam
schiphol
Tasks;
• welcoming our guests to the world of citizenM
• help our guests at check-in / check-out kiosk
• work with our Property Management System
• serve a signature sandwich, salad or warm dish
• prepare a super coffee and delicious cocktail
• maintain the lobby, canteenM and food displays
• re-stock canteenM
• guarantee the quality of food & beverage
ADDRESS
Korhaanstraat 43c
3083XG, Rotterdam
Nederland
PHONE
0613869860
EMAIL
<jonesjuney@gmail.com>
Rafael J. Jones
aka Juney Jones

2. • talk and listen to our guests, and inform them about the hotel and also of
the city; the best places to be, eat, shop or club
• inform our guests on worldly goods and other citizenM gear available at
the hotel gift shop
Wedding planner/coordinator, February 2008 - July 2012 Aruba
Renaissance Resort & Casino.
Tasks;
• E-mail and phone conference
• Blocking event location and date in SFA
• Offer proper information to potential couples
• Site inspection
• Proposal/Contracts
• Group specs for wedding groups
• Supervision of set-ups and events
• Manager on duty (during the weekends, on rotation)
• Lobby manager
• Issue wedding forecast and revenue
Accomplishments;
• Timbaland Wedding (r&b producer) on June 22, 2008
• Manager of the second quarter 2010

3. Full time waiter, November 2007 - February 2008 Aruba Renaissance
Resort & Casino
• Even though promoted to full time waiter, I remained in the wedding
office assisting the wedding planner
Part time wedding planner's assistant, July 2007 - November 2007 Aruba
Renaissance Resort & Casino
Tasks;
• E-mail
• Phone conference
• Offer proper information to couples
• Making proposals
• Site inspections
• Event set-up
Part time waiter, May 2004 - July 2007 Aruba Renaissance Resort &
Casino
Tasks;

4. • F&B service waiter in the Banquet department
Education
MAVO (vmbo-t), Abraham de Veer Aruba 1997 - 2002
HAVO, Colegio Arubano Aruba 2002 - 2007 (did not graduate)
HAVO, staatsexamen Aruba 2011/2012 certificate in Engels / wiskunde A
/ Management en organisatie

6. Skills
• Communication
• Leadership
• Sales calls

7. • Excel/word/lotus notes/SFA

8. Language skills
English
Spanish

9. Dutch
Referrals
*Annie de Veer: Group sales manager at the Aruba Renaissance Resort
<adeveer@arubarenaissance.com> t:+297-583-6000 ext 6767
*Paul Gielen: General Manager of the Aruba Renaissance Resort
<pgielen@arubarenaissance.com> t: +297-523-6111
*Francisco Sordo: Hotel Manager (GM) at citizenM Amsterdam hotels
<citizenfrancisco@citizenm.com> t: +31 (0)631669055
*Jesse van Loon: Hotel Manager (GM) at citizenM Rotterdam hotel
<citizenjesse@citizenm.com> t: +31 (0)629489349