1. Curriculum Vitae
Name: Gano Kotorić
Birth place, date: Tesanj, Bosnia and Herzegovina
03/04/1988
Address: Tesanj,
Simetrale 4/4, 74260
Bosnia and Herzegovina
Cell phone number: +40 734386860
E-mail: gkotoric@gmail.com
Professional Experience:
2012 – 2015 Uniworld Boutique River Cruise
Bartender (See ADD. I.)
2008 – 2012 Royal Caribbean Cruise Line
Gift Shop Sales Associate (Watch and Jewelry
Specialist) (See ADD. II.)
2007 – 2008 St. Jaime’s Irish Pub
Bar Waiter (See ADD. III.)
Education:
2002 – 2006 Grammar School “Musa Ćazim Ćatić” Tešanj
Bosnia and Herzegovina
2006 - 2007 “Zenica” Hospitality School Bosnia and
Herzegovina

2. Language Skills:
Bosnian/Serbian/Croatian: - native language
English: - advanced, very high level C2
German: - advanced, very high level C2
Macedonian/Bulgarian: - advanced, very high level C2
Computer Skills: - Digital Competence Certificate
- Advanced knowledge of Office Management
Personal Skills: - Great communication skills especially in English,
German and Bosnian language
- Experience in hospitality area
- Receptive to learning and applying new standards
and new skills
- Respecting the confidentiality of the company
- Team spirit
- Coordination and maintenance abilities
- Proactive
- Adaptable to unpredictable situations
- Positive temperament
Gained:
 “Crowd Management” Certificate – issued by
Royal Caribbean Cruise Line
 “HACCP” Certificate – issued by Uniworld
Boutique Cruise Lines
Hobby:

3. - Cooking
- Making cocktails and other drinks
- Playing the guitar
ADDENDUM I.
 Preparing and serving alcoholic and non-alcoholic, hot and cold drinks to guests in the bar and
lounge area
 Maintaining the hygiene level according to HACCP standards, in the lounge, bar, and pantry
 Keeping track and improving the results of the beverage inventory and orders
 Coordinating the team schedule and ensuring that the assigned bar area is fully equipped with
tools and products needed
 Check identification of guests for an easy going billing process
 Collecting payments for drinks served and balance all receipts
 Providing guidance to guests on shore and onboard activities, dining options and general
information
 Making sure that all beverages are according to menu and list specifications, properly
presented and be of correct temperatures before being served
ADDENDUM II.
 Maintaining store inventory and keeping evidence of the shop orders

4.  Responsible for achieving and exceeding sales goals through highly developed promotional
and visual skills
 Regularly attending specific seminars and training
 Taking care of the visual advertising and marketing of the shop
 Greeting all the guests entering the shop and initiating conversation in order to determine their
needs
 Promoting the highest possible quality retailing standards
 Informing the customers about promotions and being proactive
ADDENDUM III.
 Providing expedient and courteous service to the guests according to the standards of the
company
 Checking all the glasses, crockery and other items needed before putting them in use
 Laying up tables, public rooms and side stations
 Providing information to the guests such as menus, preparation and service procedure
 Assisting with loading of provisions and luggage as directed
 Making sure that all beverages are according to menu and list specifications, properly
presented and be of correct temperatures before being served