2. Coaching
It is a developmental approach to
working and interacting with other
people. It can help people develop
their personal capabilities,
interpersonal skills and capacity to
understand and empathize with
others.
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3. Mentoring
It is a process of using specially
selected and trained individuals to
provide guidance, pragmatic
advice, and continuing support that
will help the people in their
learning and development process.
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4. Counselling
It is a process of talking about and
working through personal problems with
a counsellor. It helps you to address
your problems in a positive way by
helping you clarify the issues, explore
options, develop strategies and
increase self-awareness.
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Active Listening
- This type of listening can be defined as
the use of eye contact, facial expressions
and gestures to imply that you are
engaged and focused on the information
the other person is saying. It can help a
client feel like they've been heard and
validated in the information they chose to
share.
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Question
- Open questioning includes all
questioning that is directed toward
gathering more detailed and complex
information. Closed questioning is
directed toward more short-ended
questions with specific answers.
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Note Taking
- Counselors should be skilled in
organized note-taking techniques in
order to record important points that
were discussed during the session and
the information the client provided. This
can be used for further analysis later on.
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Interpretation
- Counselors should be able to interpret
vague information that a client shares and
place it within the context of what they are
going through. Phrases like "I'm just so
tired," or "I'm on edge all the time,"
constitute further information, and it is up
to the counselor to interpret this
information.
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Non Verbal Communication
- Similar to information interpretation,
counselors should be able to identify
current attitudes or feelings based
upon the body language that a client
uses during the session.
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Self- Awareness
- Counselors need to be aware of how
their body language, gestures and
tone of voice can affect their client
and their willingness to talk about the
situation. Having good self-awareness
can keep a counselor from
accidentally exhibiting signs of
boredom, frustration or judgment.
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Trustworthiness
- An important skill for a counselor is
to be able to build and maintain trust
with their clients. This can affect a
client's willingness to share
information.
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Empathy
- A counselor needs to be able to see
a client's situation from their
perspective in order to best help them
overcome their obstacles.
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Emotional compartmentalization-
Another skill that can be specific to
counselors is the ability to emotionally
compartmentalize themselves from
their clients and maintain professional
boundaries in order to continue
healthy client relationships.
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Information Recall
Counselors should be able to retain
information that was shared with them
earlier in the session or from a
previous session in order to help
guide their questioning toward a
particular client.
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Confidentiality
Confidentiality can be seen as a
valued skill for a counselor to have
as they must respect their clients
and the information they share with
them.
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Record keeping
Counselors should be able to keep
detailed records of their clients,
relevant paperwork and session notes
to make sure everything stays up-to-
date.
