1. KRISTINE A. KELLEY
kkelley724@gmail.com (262) 527-5140
OBJECTIVE
My objective is to obtain a position in a professional office environment where my skills are valued and can benefit the orga-
nization. Ideally, I wish to have a focus in management and coordination.
SKILLS PROFILE
- Office administration and scheduling
- MS Office,Windows. Mac, email, social media
- Excellent Customer service
- Purchasing and inventory management
- Industrial and organizational planning
EMPLOYMENT
Patient Services Representative
ProHealth Care – All Clinics
2012 — 6/4/15
Pewaukee,WI
- Observe each clinic and report necessary ways to increase efficiency, improve customer service, and office productivity,
resulting in higher patient satisfaction and increased revenues
- One of two patient coordinators working with 110 doctors at all 12 offices
- Call center customer service management
Patient Services Representative
Community Nursing Clinic ( A division of ProHealth Care)
2006 — 2012
Pewaukee,WI
- Managed patient scheduling and coordination of immunization records resulting in the elimination of repetitive return
visits
- Created new scheduling system to streamline patient flow, resulting in more timely visits and less waiting room conges-
tion
- Patient payment coordination and bank/clinic liaison
- Implemented office reorganization, enhancing the availability and retrieval of critical patient data
- Created new filing system which reduced the time to locate a patient chart from 15 to 3 minutes
- Purchasing
Health Unit Coordinator - acute care hospital ortho/neuro unit
Waukesha Memorial Hospital (A division of ProHealth Care)
2004 — 2006
Waukesha,WI
- Responsible to Nurse Manager for reception and clerical duties for physicians and nursing staff
- Entered physician orders into automated computer system
- Managed a high volume of phone calls. Coordinated calls with patients physicians, families, internal departments, and
other staff.
- Scheduled patient tests with internal departments for emergency and non-emergency procedures
- Retrieved diagnostic test results for physician’s immediate review

2.
Inventory Control Manager - Inventory Control and Receiving
Aries Industries 1998 — 2003
Sussex,WI
- Organized and maintained $3 million stockroom to ensure availability of inventory for manufacturing jobs
- Collaborated with sales, engineers, vendors, and customers to assist purchasing agent for ordering supplies
- Received and staged multiple jobs to streamline parts and equipment availability
- Pulled orders for shipping department to fill external customer orders
EDUC ATION
Associates Degree - Business
Waukesha County Technical College
Certification – Health Unit Coordinator
Waukesha County Technical College
1984
2004