1. Wendy H. Gerlach
5393 Florida Avenue, Bethel Park, PA 15102
wgerlach2@comcast.net 412-860-0239
Healthcare Operations Manager
Summary of Qualifications
• Dynamic leader with comprehensive expertise in healthcare operations and business development.
• Strategic planner with 15 years of medical office management experience.
• Avid learner with a Bachelor degree in Technical Management, Health Services Management.
• Supervise a team of clerical and technical personnel while collaborating with physicians to implement
and manage the operational and strategic plan.
• Effective Program Coordinator willing to travel and relocate for a growing hospital system.
Core Competencies
Strategic Planning Compliance Health Records Management
Project Management Manage Revenue Cycle Coding Methods
Business Development
Payer Credentialing
Human Resources
Contract Analysis
Staff Training
Recruiting / Hiring
Order Surgical Supplies
Vendor Relations
Education
Bachelor of Science in Technical Management, Health Services Management
DeVry University- April 2016
Associate of Applied Science in Liberal Arts and Science, Nursing
Community College of Allegheny County, Pittsburgh, PA—2007
Professional Experience
Allegheny Health Network- Jefferson Hospital 2013 - Present
Manager of Physician Specialty Group Practices Pittsburgh, PA
 Successfully leads a team of 86 (physicians, clerical, and technical personnel) while overseeing the
operational and clinical performances of the JRMC Specialty Group Practices: Cardiology, Palliative
Care, Women’s Health, Rheumatology, Wound Care, Gastroenterology, Behavior Health
 Increased revenue by developing a corrective action plan for all the credentialing of the Specialty
Group and Physician Service by 65%
 Rejuvenated Rheumatology program that increased patient care volume from 2 days per week to 5
days per week.
 Established a new cardiology office in 2013 and implemented a new billing system through an EMR,
Medent. Monitor clinic flow to improve efficiencies and productivity.
 Key member of board to implement Intellei-Cred program for physician credentialing verification
which services 7 hospitals.
 Key member of implementation of ACO- Accountable Care Organization through Allegheny Health
Network (7 Hospitals) as well the Lead member for Jefferson Hospital

2. WENDY H. GERLACH wgerlach2@comcast.net * 412-860-0239 Page 2
Allegheny Health Network-Jefferson Hospital 2011-2013
Program Director, Wound Care and Hyperbaric Center Pittsburgh, PA
 Increased wound care patient volumes by 75% within the first 6 months of entering the managerial
position.
 Received excellence in identifying hospital strategic goals and objectives in managing the program to
achieve those goals.
 Increased HBO patient volume in a 3 month time period from 1 patient treatment per day to 6
patient treatments per day.
Allegheny Health Network-Jefferson Hospital 2010-2011
Practice Manager, Wound Care and Hyperbaric Center Pittsburgh, PA
 Managed Payer Enrollment Program for all Physicians- Physician Credentialing for Insurance
Companies. Recruit, train, and manage medical staff
 Built and developed effective working relationships with physicians, clinical and support staff.
 Collaborated with physicians and staff to implement and manage the facility’s operational and
strategic plan.
Southwestern Ambulatory Surgery Center 2008 – 2010
Material Manager Pittsburgh, PA
 Managed daily inventory of supplies and case costing with great detail.
 Ordered and maintained all surgical supplies while reviewing contracts and pricing monthly.
 Reviewed weekly surgery scheduling with the Clinical Director for special equipment needs and
ordering over par levels.
 Met with various vendors introducing new products to the surgeons and facility.
Southwestern Ambulatory Surgery Center 2006 – 2008
Office Manager Pittsburgh, PA
 Trained all clerical staff in credentialing physicians on staff.
 Updated and reviewed all clinical forms and charts with Clinical Director.
 Managed a weekly rotating schedule of the office staff.
Southwestern Ambulatory Surgery Center 2001 – 2006
Admissions Coordinator Pittsburgh, PA
 Scheduled surgeries for 4 operating rooms; Admitted and registered patients for surgery.
Affiliations and Community Service
 Peter’s Creek Baptist Church; Youth Leader, First Responder, Pittsburgh, PA — 2011- Present
 Bethel Park Music Boosters; Chairman for End of Year Banquet, Pittsburgh, PA -2013-Present
 Casey’s Clubhouse Miracle Field of South Hills; Volunteer, Pittsburgh, PA — 2015- Present
 Variety the Children’s Charity; Sponsor, Pittsburgh, PA — 2014- Present
 Westminster Presbyterian Church, Youth Leader, Pittsburgh, PA 1995-2005