1. APRIL LYONS
200 Mahone Street# 8 Durham NC 27713 (919) 537-6888 aprilrenee14@yahoo.com
QUALIFICATIONS SUMMARY
I provide exceptional contributions to customer service for all customers with my skill set and proven
track record, I can be a valuable addition to your company..
Key competencies include:
Medical Billing and Coding
Medical Office Management
Customer Service Professional
Patient Scheduling
Patient Education
Microsoft Office Suite
Proficient Excel, Power point
Wound Care Specialist
Data Entry (45 WPM)
PROFESSIONAL EXPERIENCE
UNC-CANCER HOSPITAL, Chapel Hill NC
Administrative Specialist-Finance & Compliance Oncology- 2/2016-Present
 Manages performance to meet expected results.
 Works to meet the internal/external customer requirements
 Effectively uses Microsoft office products to produce
reports and documents
 Understands the insurance process and seeks to make the best decision/referral in the interest of the
customer
 Provides appropriate support and acts as a resource depending on the situation and capabilities of the
 Provides customer with top priority and goes the extra mile to satisfy their customers
 Charge Entry
UNC-HEALTHCARE, Chapel Hill NC
Patient Accounts-Patient Financial ServicesRepresentative- 8/2014- 2/2016
 Provide excellent customer service to internal and external customers
 Answer patient inquiries about billing, procedures, policies and available services
 Register patients, verify benefits, collect payments, and provide financial counseling
 Resolve unpaid claims and working denials, appeals by filing to appropriate payer or department
 Print itemized statement and mail to patient or payer
 Work with various insurance companies including Medicare and Medicaid
 Experienced in Epic Resolute Hospital Billing and Professional Billing

2. DMC-SINAI-GRACE HOSPITAL, Detroit MI
Wound Care Clinic- Medical Office Assistant – 6/2011 to 5/2014
 Provide medical assistance and promote healing of complicated wounds with individualized treatment
programs
 Record patient medical histories, collect vital signs and complete medical charting
 Perform physical assessments to detect abnormalities, clean, photograph and measure wounds
 Apply specialized wraps and compression dressings; educate patients on infection control and nutrition
guidance.
 Disinfect and prepare examination rooms, clean and cold sterilize instruments in preparation for
autoclaving
 Manage pharmaceutical samples and medical supply inventory
 Prepare laboratory reports for physician approval
 Perform clinical and office administrative tasks such as answer calls, schedule appointments and
maintain medical records
HENRY FORD HOSPITAL, Detroit MI
Customer Service Representative – 6/2010 - 6/2011
 Responded to patient inquiries, physician and employee questions regarding referrals and other services
in call Centre
 Scheduled appointments and promoted patient education on medical services available
 Completed various medical documents and directed to appropriate departments
 Maintained documentation of incoming calls received and problems encountered for administrative
review
HENRY FORD HOSPITAL, West Bloomfield MI
Intensive Care Unit – Nursing Assistant – 7/2009 – 6/2010
 Provided patient care assistance and proficient EKG’s, postmortem care,flexi-seal
 Collected blood tissue and other laboratory specimens in preparation for testing
 Observed patient conditions, measured and recorded patient food and liquid consumption
 Provided patient education such as treatment procedure preparations, medications, physician and
discharge instructions
ETD STAFFING SERVICES (Michigan Works) Livonia, MI
Employment Specialist – 12/2008 – 6/2009
 Educated customers on available employment opportunities within the Service Center Resource Room
 Assisted job seekers with development and posting of electronic resumes online, occupational training
and individualized plans for success
 Maintained accurate filing system for customer and business records and performed routine clerical
support
 Answered and routed incoming calls to the staff and provided general information to callers regarding
employment services provided by the agency


3. CONCENTRA MEDICAL CENTERS, Livonia MI
Medical Assistant –6/2008 – 3/2009
 Administered EKG’s, collected blood, tissue and other samples for analysis and filed reports
 Provided patient education on special diets, medical procedures and physician instructions
 Scheduled appointments/procedures at the hospitals
 Sterilized examination rooms and prepared for office visits/procedures
DMC – Harper Hospital, Detroit MI
Emergency Room – Patient Care Associate – 8/2007 - 6/2008
 Performed EKG’s, recorded consumption of food and liquid intake
 Collected specimens from patients, such as urine, blood, feces,sputum’s and prepared for testing
 Sterilized patient rooms and changed linen daily
 Reacted calmly and effectively in emergency situations and added the personal caring touch that
immediately put patients at ease
EDUCATION & CERTIFICATIONS
Current CPR and BLS Certification
Certificate – Medical Assistant Program, Lawton School, MI, 2007
Health Care Management, Mount Olive University, Durham NC Associates of Science 2016
References Available Upon Request