1. Bruce Cole
1285 Blue Sage Way, Chula Vista, California 91915
(619)316-3943
Colebe73@gmail.com
Experience Summary
20 years of extensive medical experience in direct patient care,
process improvement, quality analysis, logistics and supply
support which is in direct patient care of active duty sailors,
Marines and their families.
My experience in Navy medicine includes: mid management
leadership in Quality Management with experience in continuous
improvement, data analysis of HEDIS and ORYX measures,
continuous support on several command wide process improvement
projects in patient care, staff training and enlisted
leadership.
Support of several BUMED mandated programs which required me to
provide leadership in improving quality of life issues for
junior enlisted personnel.
Both on active duty and as a civilian employee I have developed
an expertise in statistical reporting and records systems using
various software programs. An expert in managing numerous large
and small scale projects in the areas of strategy, streamlining
process improvement, data analysis to support HEDIS and ORYX
measures and the support programs and process management.
Professional Competencies
 Adept at presenting findings, and metrics into an
understandable report using complex software programs.
 Ability to write and speak clearly, easily communicating
complex ideas.
 Excels at being able to manage large and small-scale
projects in the areas of strategy, Lean SIX Sigma process
improvement, governance, data analysis, and program and
project management.

2.  Experience compiling and summarizing information and data,
to identify Joint Commission mandates in healthcare to
prevent mishaps in the healthcare delivery system.
 Performs written recommendations to resolution
discrepancies based on understanding of applicable BUMED
regulations and procedures given.
 Skill in providing administrative support at
conferences/meetings. Insures that agenda items are
completed on a timely manner, materials are obtained, and
services are provided.
 Skilled experience in performing administrative functions
including records management, directives management,
reports compilation, data gathering, personnel evaluations
and fitness reports, forms management and staffing.
 Experience with Navy Medicine activities, operations, and
established guidelines relating to continuous improvement
processes and Joint Commission functions.
TRAINING:
1. SPSS 4. SharePoint 7. Word
2. AHLTA 5. Excel 8. PowerPoint
3. CHCS 6. DMHRSi 9. Stat Crunch
EMPLOYMENT HISTORY
Naval Medical Center, San Diego CA 92134 Dec 2014 to present
Salary: $37,068, 40 plus hours/week
Supervisor: 619-532-5296 Emily Agpaoa
As a Medical Support Assistant, I perform administrative support
duties to promote patient care within a medical facility. I also
coordinate and organize patients administrative and clerical
information to provide guidance and support ensuring each
patient receives timely and accurate care which supports the
quality based metrics of customer satisfaction. I provide the
initial contact for patients and their beneficiaries seeking
eligibility, benefits information and medical education for
appointments. My attention to the needs of the patient is
paramount in ensuring we are maintaining quality metrics for
patient support.

3. Veterans Affairs Medical Center, San Diego CA 92134 Sept 2014 to
Dec 2014
Salary: $38,354, 40 plus hours/week
Supervisor: 619-459-7974 Michael McCauley
As a Medical Support Assistant I perform clerical administrative
support duties at the VA medical mental health clinic to promote
patient care. I also provided expedient patient check-in process
to help clinic flow of patients. Monitored phone systems for
patient scheduling of future appointments for 22 different
providers. This job also included initial contact for patients
and their beneficiaries seeking eligibility, benefits
information and medical education on appointments.
Combat Logistics Company 11 Miramar CA 92145 Jul 2013 to Mar
2014
Salary: $70,000, 40 plus hours/week
Supervisor: 858-577-9734 GYSGT Melo
Duties: Senior Medical Department Representative of Combat
Logistics Company 11 and is responsible for medical readiness;
Experience with organizational structure of units medical
facility, health records, dental records safety and overall
wellbeing of over 110 Marines and Sailors. Experience compiling
and summarizing information and data from medical readiness
programs, to identify inaccuracies or anomalies in the
information, and to make written recommendations to resolve
inconsistencies based on interpretation of applicable
regulations and procedures to commanding officer.
Accomplishments: Implemented processes that increased medical
readiness form 85% to 94% overall accomplishing significant
mission readiness of command and 100% accountability. Kept
medical data systems accurate by doing weekly spot checks to be
able to track medical readiness at 100%. Assisted in training of
all medical staff to be cross-trained in department on MRRS,
AHLTA, CHCS, and Excel.
1st Supply Battalion Camp Pendleton CA 92055 Aug 2011 to Aug
2013

4. Salary: $70,000, 40 plus hours/week
Supervisor: 301-613-5998 HMC Issic Jenkins
Duties: Assistant Health Care Administrator for Regimental Aid
Station. In Charge of 22 member health care staff that took care
of over 1,200 Marines and Sailors. He was sought out by his
peers for expertise in office regulations and policies. Had a
budget of $30,000 dollars a quarter and responsible for 2
million dollars in equipment. Is highly experience with
organizational structure, function, policies and procedures of
Supply Battalion Medical Clinic. Excellent in administrative
support in various reports of meetings, schedules, training
materials, presentation prepping and briefings.
Accomplishments: Trained medical staff in patient flow
procedures that reduced the wait time conditions for Marines to
be seen. Experience with Navy Medicine activities, operations,
and established guidelines relating to records maintenance and
accountability which lead to passing command inspection. As the
lead training manager I confirmed that the medical staff was
compliant with all command, BUMED accreditation and survey
readiness requirements monitoring both long and short term plans
and by analyzing data. In doing so, I had 100 percent tracking
system for qualifications and mandatory training requirements.
Naval Medical Center, San Diego CA 92134 Aug 2007 to Aug 2011
Salary: $62,000, 40 plus hours/week
Duties: Leading Petty Officer of Quality Management and Work
Center supervisor. As a Work Center supervisor, I led a four
member team on compiling and summarizing information and data to
be analyze and process using Statistical support software. This
data was received from various medical departments for analysis
relating to in-patient/out-patient surveys to support the
TRICARE mandated customer satisfaction metrics.
Collaborated on setting up Quality Management SharePoint web
site and managed daily content for updates to ensure that NMCSD
staff were kept appraised of all quality measures.
Accomplishments: Vital member of Lean Sig Sigma black belt
project in gathering important data and was directly
instrumental in launching SharePoint surveys needed for several
process improvement projects. This data was important for

5. continuous improvement measurement functions to support ORYX and
HEDIS metrics within the Quality Management domain.
USS Ronald Reagan CVN-76 Coronado CA 92118 Aug 2004 to Aug 2007
Salary: $55,000, 40 plus hours/week
Duties: Leading Medical Supply Petty Officer in charge of five
personnel and 2 million dollars of medical supplies. Other
collaterals included oversight of the medical record process.
The check in and out of medical records was streamlined and
record accountability was improved to 100%. Additional
collateral was the designation as the ambulatory care scheduler
for all the ships medical appointments off shore and triage
technician for sick call. Also a vital member of the rapid
response team and RAD health emergency tech.
Accomplishments: Successfully overhauled and streamlined using
medical usage data on ordering the right amount to meet demand
for three medical supply storerooms to be 45% more efficient and
was awarded Navy/Marine achievement medal for high scores on
supply medical readiness inspection.
EDUCATION:
Associate of Science, Major in Health Science and Pre-Nursing
from National University.
Currently enrolled with National University and I am 5 classes
away from B.S. Degree in Public Health — GPA: 3.037
COMPUTER SKILLS:
1. Windows and Macintosh Operating Systems
2. Statistical Program for the Social Sciences (SPSS)
3. Stat Crunch
4. Microsoft Office (Excel, Word, PowerPoint)
5. Outlook
6. SharePoint web content manager