Cassie Papa has over 10 years of experience in various medical roles including as a Medical Laboratory Technician for the VA, a Medical Assistant, and a Patient Care Associate. She is currently pursuing her Bachelor's degree in Health Science from Goodwin College with an anticipated graduation date of May 2017. Her background includes performing lab tests, drawing blood, assisting physicians, processing specimens, and providing patient care and education.

1. PAPA, CASSIE
Wes t Ha ven, CT 06516 | 203.823.1069 | cassiepapa@gmail.com
EMPLOYMENT HISTORY
Medical Laboratory Technician- Generalist - GS-645-7-6747
Full Time: 40 hours/week Salary:
Supervisor – Carleta Maurice 203.932.5711 ext. 4070
Department of Veterans Affairs
9/28/2008— Present
950 CampbellAvenue WestHaven, CT06516
- Primary individualproviding supportfor theSTATcellphoneperforming Blood Cultures,STATlab orders and Blood
Bank specimens for inpatients
- Collecting adequateand correctblood specimens by venipuncture
- Responsiblefor specimen processing,referrallab send-outs and rapid testing
- Triage, organize and prioritizeworkto meetdaily deadlines
- Accountablefor the generation oflaboratory results from the work area intothelaboratory computer system and the
editing and verification oftheresults recorded intothecomputer system
- Evaluatethevalidity ofdata inrelation tothetestsystemand accepted assay procedures to assurethat the patient
results are accurate
- Working from requisitions, computerized phlebotomy lists, instructions or other verbal requests
- Communicating with nurses and doctors regarding patient care
- Maintaining accurateand orderlylog records and worksheets
- Performing data entry
- Strictly followpolicies to correctly identify patients beforeany specimenis obtained
- Follow universalprecautions and allsafety policies
- Correctlylabel allspecimens drawnatthesiteofcollection
- Deliver specimens toLaboratory in the most expedient manner and intheproper transportcontainer
- Sort and process specimens received in central processing
- Maintain anorderly and timely flow ofspecimens to theappropriatedepartments for analyzation
- Processing ofall samples coming from6 different CBOClocations daily
- Perform testing ona variety ofbiologicalspecimens and/or environmental samples using manualor automated
techniques that requirea broad exercise ofindependent judgmentand responsibility with minimal technical
supervision
- Performs other procedures as directed inHematology,Chemistry, Blood BankandMicrobiology
- Familiar withall urgencies (STAT, ASAP and Routine)
- Perform glucose tolerancetests
- Perform Chain ofCustodyPreEmployment and RandomDrug Screenings
- Inventory and requestsupplies for work areas
- Preparesupply orders for allCBOC locations
- Record detailedminutes in staffmeetings
- Participateinstafftraining / BCLS & ACLS Certified
- Acts as a liaison between clinical andsupporting services ondepartmentalissues andupdates
- Provide inputregarding shortandlong term planning
- Prepares memorandums and correspondence

2. - Compose andedit email and reports
- Reviews andupdates sectionpolicies as needed
- Primary individualfrom P&LMS responsiblefor hospitalwide training in phlebotomy techniques and hemolysis
- Adhere to all applicableregulatory requirements ofa CAP certifiedclinicallab and P&LMS policies and procedures for
quality assuranceandcompetency as well as continuing education requirements
- Perform other duties as assigned bythesupervisor
- Assist intraining new staffmembers, medical students,residents andother staffwho areorienting to theCP/AP
processing areas ofthelaboratory
- Delegates responsibility and assigns workareas for employees toensure a smooth workflow for the shift
- Maintain patient confidenceby keeping laboratory information confidential
- Assist patients in understanding their rights
- Meet the needs ofthepatientwhilesupporting the VAmission
- Consistently communicateand treatveterans, their representatives, visitors and allVAstaffin a courteous and
respectful manner
- Providing patients withconsistentinformationaccording to establishedpolicies and procedures
- Use judgment toresolveproblems
- Provide administrativesupportto directsupervisor and other P&LMS management
- Organize andmaintain paper and electronicfiling systems
- Serve and protectthehealthcarecommunity by adhering toprofessional standards,hospitalpolicies andprocedures,
federal,state,and local requirements, andJointCommission onAccreditation ofHealthcareOrganizations (JCAHO)
standards
- Knowledgeconcerning all equipment used in phlebotomy andcentralprocessing
- Conduct quality control procedures on equipment, reagents and products alsomaintaina proper record for quality
control reports in both theCP and AP areas as assigned
- Knowledgeofqualitycontroland safetyin bloodcollection
- Knowledgeof infection control andmanaging and disposal ofbiomedical waste
- Perform daily check andlog sheeton emergency eyewashstation
- Inventory ofconsumables, supplies andreagents making superiors aware whenlevels are low and need tobe ordered
- Follow establishedcleaning and safetyprocedures and manuals for the operation,maintenanceandinterimrepair of
applicablemanualor automatedequipmentusedin my work area
- Maintain a neat andclean work area andkeep a detailedlog ofdisinfection
Medical Assistant
Full Time: 40 hours/week Salary:$
Supervisor – Dr. Michael Sher 203.795.0568
Gastroenterology and Internal Medicine
6/20/2003— 6/1/2007
325 Boston Post RoadOrange, CT06477
- Performed patientvitals, EKG’s andanalyzed urinespecimens
- Recordedpatientintakeinformation
- Routine adult andgeriatric venipuncture’s
- Processing and handling ofallspecimens (blood, urineand various cultures) from startto finish
- Assisted physicians withprocedures
- Set up oxygen and suction for procedures
- Assembledequipmentneeded for endoscopy (Fiberoptic endoscope and accessories)
- Daily monitoring ofglutaraldehydelevels
- Informed patients oflaboratory results

3. - Booked CT scans, MRI’s,PETscans andsurgeries
- Handledall prescription requests
- Maintained quality results by following and enforcing standards
- Scheduled and confirmed appointments
- Filing and maintenance ofpatient records also handledall releaseofinformation requests
- Transmitted correspondence andmedical records by mail,e-mail or fax
- Performed various clericalandadministrativefunctions including ordering and maintaining an inventory ofsupplies
- Operatedofficeequipmentsuchas voicemailmessaging systems and used word processing,spreadsheet, and other
softwareapplications to prepare reports,letters, casehistories andmedical records
- Kept office equipment operating by following operating instructions,troubleshooting breakdowns, maintaining
supplies, performing preventivemaintenanceandcalling for repairs whenneeded
- Verified insurance andhandledall pre certifications for tests andprocedures
- Performed bookkeeping duties suchas credits and collections, preparing andsending financialstatements andbills
and keeping financial records.
- Greeted patients uponarrival
- Answered telephones anddirected calls toappropriatestaff
- Balanced monies andmadedaily bank deposits
Patient Care Associate
Part Time: 24 hours/week Salary:$
Yale New Haven Hospital
1/10/2005— 1/10/2006
20 York Street New Haven,CT06510
- Worked on Maternal SpecialCare Unit providing careto motherand child/children
- Adult and newborn vitalsigns and testing
- Routine blooddraws and newbornheelsticks
- Assisted patients withdaily hygiene
- Assisted the Nursery RN as neededwith bathing and feeding newborns
- Educated patients on breastfeeding techniques
- Calculatedpatient intakeandoutput
- Prepared rooms for new admissions
- Changed linens daily
- Ensured specific dietorders werefollowed bypatients
- Disbursedpatient meal trays
- Assisted RN’s withmany other duties as needed
Salesperson
Part Time: 12 hours/week Salary:$
Forest Theater
3/1/2000 — 3/31/2004
Forest Road West Haven, CT06516
- Ticket and candy sales
- Inventory and ordering ofall supplies
- Balanced dailymonies andhandled allpayroll
- Responsiblefor making a monthly schedulefor 5 employees

4. EDUCATION
Goodwin College
Bachelor’s degree inHealthScience - Anticipated date ofcompletion,May 2017
Gateway Community College
Generalstudies -2008
West Haven High School
Diploma -2003