1. PAPA, CASSIE
Wes t Ha ven, CT 06516 | 203.823.1069 | cassiepapa@gmail.com
EMPLOYMENT HISTORY
Medical Laboratory Technician- Generalist - GS-645-7-6747
Full Time: 40 hours/week Salary:
Supervisor – Carleta Maurice 203.932.5711 ext. 4070
Department of Veterans Affairs
9/28/2008— Present
950 CampbellAvenue WestHaven, CT06516
- Primary individualproviding supportfor theSTATcellphoneperforming Blood Cultures,STATlab orders and Blood
Bank specimens for inpatients
- Collecting adequateand correctblood specimens by venipuncture
- Responsiblefor specimen processing,referrallab send-outs and rapid testing
- Triage, organize and prioritizeworkto meetdaily deadlines
- Accountablefor the generation oflaboratory results from the work area intothelaboratory computer system and the
editing and verification oftheresults recorded intothecomputer system
- Evaluatethevalidity ofdata inrelation tothetestsystemand accepted assay procedures to assurethat the patient
results are accurate
- Working from requisitions, computerized phlebotomy lists, instructions or other verbal requests
- Communicating with nurses and doctors regarding patient care
- Maintaining accurateand orderlylog records and worksheets
- Performing data entry
- Strictly followpolicies to correctly identify patients beforeany specimenis obtained
- Follow universalprecautions and allsafety policies
- Correctlylabel allspecimens drawnatthesiteofcollection
- Deliver specimens toLaboratory in the most expedient manner and intheproper transportcontainer
- Sort and process specimens received in central processing
- Maintain anorderly and timely flow ofspecimens to theappropriatedepartments for analyzation
- Processing ofall samples coming from6 different CBOClocations daily
- Perform testing ona variety ofbiologicalspecimens and/or environmental samples using manualor automated
techniques that requirea broad exercise ofindependent judgmentand responsibility with minimal technical
supervision
- Performs other procedures as directed inHematology,Chemistry, Blood BankandMicrobiology
- Familiar withall urgencies (STAT, ASAP and Routine)
- Perform glucose tolerancetests
- Perform Chain ofCustodyPreEmployment and RandomDrug Screenings
- Inventory and requestsupplies for work areas
- Preparesupply orders for allCBOC locations
- Record detailedminutes in staffmeetings
- Participateinstafftraining / BCLS & ACLS Certified
- Acts as a liaison between clinical andsupporting services ondepartmentalissues andupdates
- Provide inputregarding shortandlong term planning
- Prepares memorandums and correspondence

2. - Compose andedit email and reports
- Reviews andupdates sectionpolicies as needed
- Primary individualfrom P&LMS responsiblefor hospitalwide training in phlebotomy techniques and hemolysis
- Adhere to all applicableregulatory requirements ofa CAP certifiedclinicallab and P&LMS policies and procedures for
quality assuranceandcompetency as well as continuing education requirements
- Perform other duties as assigned bythesupervisor
- Assist intraining new staffmembers, medical students,residents andother staffwho areorienting to theCP/AP
processing areas ofthelaboratory
- Delegates responsibility and assigns workareas for employees toensure a smooth workflow for the shift
- Maintain patient confidenceby keeping laboratory information confidential
- Assist patients in understanding their rights
- Meet the needs ofthepatientwhilesupporting the VAmission
- Consistently communicateand treatveterans, their representatives, visitors and allVAstaffin a courteous and
respectful manner
- Providing patients withconsistentinformationaccording to establishedpolicies and procedures
- Use judgment toresolveproblems
- Provide administrativesupportto directsupervisor and other P&LMS management
- Organize andmaintain paper and electronicfiling systems
- Serve and protectthehealthcarecommunity by adhering toprofessional standards,hospitalpolicies andprocedures,
federal,state,and local requirements, andJointCommission onAccreditation ofHealthcareOrganizations (JCAHO)
standards
- Knowledgeconcerning all equipment used in phlebotomy andcentralprocessing
- Conduct quality control procedures on equipment, reagents and products alsomaintaina proper record for quality
control reports in both theCP and AP areas as assigned
- Knowledgeofqualitycontroland safetyin bloodcollection
- Knowledgeof infection control andmanaging and disposal ofbiomedical waste
- Perform daily check andlog sheeton emergency eyewashstation
- Inventory ofconsumables, supplies andreagents making superiors aware whenlevels are low and need tobe ordered
- Follow establishedcleaning and safetyprocedures and manuals for the operation,maintenanceandinterimrepair of
applicablemanualor automatedequipmentusedin my work area
- Maintain a neat andclean work area andkeep a detailedlog ofdisinfection
Medical Assistant
Full Time: 40 hours/week Salary:$
Supervisor – Dr. Michael Sher 203.795.0568
Gastroenterology and Internal Medicine
6/20/2003— 6/1/2007
325 Boston Post RoadOrange, CT06477
- Performed patientvitals, EKG’s andanalyzed urinespecimens
- Recordedpatientintakeinformation
- Routine adult andgeriatric venipuncture’s
- Processing and handling ofallspecimens (blood, urineand various cultures) from startto finish
- Assisted physicians withprocedures
- Set up oxygen and suction for procedures
- Assembledequipmentneeded for endoscopy (Fiberoptic endoscope and accessories)
- Daily monitoring ofglutaraldehydelevels
- Informed patients oflaboratory results

3. - Booked CT scans, MRI’s,PETscans andsurgeries
- Handledall prescription requests
- Maintained quality results by following and enforcing standards
- Scheduled and confirmed appointments
- Filing and maintenance ofpatient records also handledall releaseofinformation requests
- Transmitted correspondence andmedical records by mail,e-mail or fax
- Performed various clericalandadministrativefunctions including ordering and maintaining an inventory ofsupplies
- Operatedofficeequipmentsuchas voicemailmessaging systems and used word processing,spreadsheet, and other
softwareapplications to prepare reports,letters, casehistories andmedical records
- Kept office equipment operating by following operating instructions,troubleshooting breakdowns, maintaining
supplies, performing preventivemaintenanceandcalling for repairs whenneeded
- Verified insurance andhandledall pre certifications for tests andprocedures
- Performed bookkeeping duties suchas credits and collections, preparing andsending financialstatements andbills
and keeping financial records.
- Greeted patients uponarrival
- Answered telephones anddirected calls toappropriatestaff
- Balanced monies andmadedaily bank deposits
Patient Care Associate
Part Time: 24 hours/week Salary:$
Yale New Haven Hospital
1/10/2005— 1/10/2006
20 York Street New Haven,CT06510
- Worked on Maternal SpecialCare Unit providing careto motherand child/children
- Adult and newborn vitalsigns and testing
- Routine blooddraws and newbornheelsticks
- Assisted patients withdaily hygiene
- Assisted the Nursery RN as neededwith bathing and feeding newborns
- Educated patients on breastfeeding techniques
- Calculatedpatient intakeandoutput
- Prepared rooms for new admissions
- Changed linens daily
- Ensured specific dietorders werefollowed bypatients
- Disbursedpatient meal trays
- Assisted RN’s withmany other duties as needed
Salesperson
Part Time: 12 hours/week Salary:$
Forest Theater
3/1/2000 — 3/31/2004
Forest Road West Haven, CT06516
- Ticket and candy sales
- Inventory and ordering ofall supplies
- Balanced dailymonies andhandled allpayroll
- Responsiblefor making a monthly schedulefor 5 employees

4. EDUCATION
Goodwin College
Bachelor’s degree inHealthScience - Anticipated date ofcompletion,May 2017
Gateway Community College
Generalstudies -2008
West Haven High School
Diploma -2003