1. CATHY CHAO
3301 Daisy Ave Long Beach, CA 90806 | 310-406-4630 | cathychao91@yahoo.com
SUMMARY
To obtain and secure a position that will enable me to use my experience in the health care
field by using my organizational skills, my ability to work well with people, quick learning skills,
and to have the opportunity to learn and improve my skills for the better.
EXPERIENCE
Dec. 2015 – Present
Sept. 2014 – Nov.
2015
Registration Rep ll, Cedars Sinai Medical Group
Responsibilities: Obtain patient information such as demographics and enter patient data in an
electronic medical record system called Epic Care. Work directly with the insurance company,
healthcare provider, and patient to get a claim processed and paid. Verify patients’ insurance
coverage. Identify and send patient accounts that need to be coded to medical coders. Answer
telephone calls with proper phone etiquette. Enter 60 patient accounts to meet daily quota for
registration. Be detail-oriented to meet patient data entry accuracy of 98%.
Intake Coordinator, Health Essentials
Responsibilities: Keep track of daily admissions, organize medical records, input admissions
accurately and update patient's information. Verify insurance coverage for patients. Contact
health care facilities for various inquiries. Retrieve authorizations for payment of medical
services rendered. Schedule in home wellness exams for patients for preventative care
purposes. Organize calendar to for scheduled appointments for our providers to visit patients.
Accomplishments:
- Manage Nevada patient census.
- Reduced unbilled health care services deficit by 30% in a span of a month.
- Assisted other departments with a helping hand and was noted for willingness to work with
others.
May 2014 – Dec.
2014
Health Care Administration Intern, St. Mary’s Medical Center of Long Beach
Responsibilities: Assist preceptor with patient projects such as obtaining account numbers from
Emergency Department, train and audit Performance Excellence Ambassadors, and work on
excel assignments/projects. Collect patient room data for Nurse Director.
Accomplishments:
- Constructed a line graph that displayed the amount of patients admitted and the number of
staff during shifts.
- Aided with constructing a pain level chart that will be administered to hospital staff.
- Admired by Emergency Department for taking observations to improve work area.
COMPUTER SKILLS
Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint
EDUCATION
2010-2014 Bachelor’s of Science in Health Care Administration, California State University of Long Beach