A hospital information system (HIS) is a tool that assists hospital administration to efficiently manage processes related to staff, medical, financial, and administrative matters. It maintains employee and patient records, handles billing and payments, supports inventory management and resource allocation. Recent improvements to HIS include facility booking, two-way communication, and separate modules for doctors, nurses, administration and other staff. Recommendations are to create separate portals for internal and external users, provide continuous patient updates, offer expert advice, train all staff, and implement a health plan system. Effective communication is crucial as hospitals are commercial businesses but must prioritize patient care over commercial interests.

1. The Hospital Information
System
-The Standard Industrial Process used in the
Hospital
Submitted To:
Mr. Supratik Ghatak
Submitted By:
Tanavi Madappa
E-59
SIMS, Pune

2. What is HIS?
• A part of Health informatics.
• A tool used to assist hospital administration to manage and
maintain processes related to staff, medical, financial or
administrative matters.
• This is for efficient management of the corresponding
processes that are involved in the hospital.
• Incorporated in various multi speciality hospitals and clinics

3. Purpose of using HIS
Maintain employee database
Crucial part of internal communication
Update daily and time to time notification of routines
Maintain records of patient visit and medical history
Billing, payments, financial budgeting
Feedback system
Inventory management (including publication of requirements)
Resource management
Facility Booking

4. HIS for Hospital Staff
Doctors Nurses Administration
OPD Store Dispensary
Housekeeping Lab

5. Advantages
• Improves operational and potential efficiencies
• Enhanced customer service and loyalty.
• Significant improvement in customer centricity
• Better inter and intra department coordination
• Reduction in time and associated costs
• Increased involvement of employees/ internal customers
• Higher integration of the entire healthcare system
• Improved brand value and customer attraction in the market.

6. Recent Changes/Improvements
• Inclusion of facility management where the employees may
book certain facilities in the hospital such as the conference
room.
• Initiated two way communication with selected stakeholers and
external customers.
• Women grievance cell portal.
• Develop separate modules for doctors, nurses, admin,
inventory, OPD and housekeeping
• Attempt to implement new cloud computing techniques

7. Recommendations
• Organise information system in such a way that there are two
separate customised portals for internal and external customers.
• Introduce a customised section for every external customer
(patient) to know continuous progress.
• Tabs to interact with experts from the hospital for advice or general
communication.
• Provide training for lower level workmen to work on the
information system of the hospital.
• Provision of a scheme such as a “Health plan”.

8. Recommended flow of Information via HIS
for Nurses
Patient registration
conveyed
Assist Concerned
doctor during
examination
Notes prescription
and investigation
entered by docor
Enter prescription
to patient register
Entries are given to
data entry operator
to feed to HIS
Convey indents to
associated staff and
store
Supply required
material to staff
Remark “supplied”
once process
completes
Follow-up

9. Quote from the interviewee
“Healthcare and Hospitals are nowadays
a commercial business, but
communication is very crucial here as
the commercial angle has to be masked
while communicating all forms of
information to the patients, their family
and the clients/ associates keeping in
mind the depth of the information to be
conveyed.”

10. Thank You