1. KAREN E. SPANGLER
300 Montgomery Street
Pearisburg, VA 24134
(540) 922-0345
karenelaine65@yahoo.com
OBJECTIVE
Obtain a career that allows me to use my leadership skills to enhance health care.
EDUCATION
Bluefield College, Bluefield, VA
Bachelor of Science in Management and Leadership, 2011
Summa Cum Laude
New River Community College, Dublin, VA
Career Studies Certificate in Computer Operations, 1990
EXPERIENCE
Quality Analyst / Medical Staff Specialist 2012- Present
Carilion Giles Community Hospital, Pearisburg, VA
 Promote quality service through teamwork and professional communication with the Medical Staff,
Senior Leadership, hospital departments, and internal and external customers
 Receive, coordinate, and compile data for the Medical Executive Committee, Medical Staff, Board of
Directors and Surgical Services
 Assist with regulatory surveys that include CMS, Joint Commission and internal corporate audits
 Develop facility wide scorecard each fiscal year that is utilized by the Virginia western region
 Develop data collection and analysis tools to support quality and performance improvement projects
and other strategic initiatives
 Serve as Site Coordinator for Anthem Q-HIP, collaborating with key personnel to identify
opportunities for improvement to maximize reimbursement and improve hospital quality for Anthem
patients
 Chairperson of the Hospital Policies and Procedures Committee (HP&P) and the Patient Safety and
Hospital Quality Committee (PSHQC)
 Medical Staff Specialist responsibilities include but are not limited to reviewing applications for
healthcare providers, collaborating with Centralized Verification and Credentialing personnel
 Send out mass communication messages for the hospital during events
 Identified as system champion for Centralized Verification and Credentialing
 Communication liaison for emergency management
 Assist with risk management initiatives through process evaluation and proactive management of risk
 Technology and database development resource for multiple hospital departments which streamlined
processes for improved efficiency and communication
 Medication Staff communication liaison for committee work
 Change champion for improvement initiatives
 Initial Lean and Six Sigma training and implementation
 Administrative quality contact in absence of manager
Financial Services Supervisor 2007-2012
Carilion Giles Community Hospital, Pearisburg, VA
 Promoted quality service through teamwork and professional communication with the Medical Staff,
Senior Leadership, hospital departments, and internal and external customers
 Responsible for FTE management, performance evaluations and payroll
 Actively involved in the annual budget process

2.  Managed petty cash fund and non-patient payments, including monthly journal entries and deposits
 Processed accounts payable and employee expense vouchers
 Chairperson for the HP&P Committee
 Member of the Move Team that designed and implemented successful move to a new facility
 Served as a liaison for the billing and payroll departments
Department Secretary, Rehab Services 2005-2007
Carilion Giles Memorial Hospital, Pearisburg, VA
 Created and maintained Rehab Services patient database, which included patient exams and reporting
functions for patient visits, workers compensation, no show patients and turnaround times
 Direct telephone communication with internal hospital departments and external customers,
physicians’ offices and patients
 Received, coordinated, compiled data, prepared agendas and minutes for the HP&P Committee,
PSHQC, and the Pharmacy and Therapeutics Committee (P&T)
 Provided support to therapists as needed
Department Secretary, Imaging Services 2001-2005
Carilion Giles Memorial Hospital, Pearisburg, VA
 Created and maintained Imaging Services patient database, which included patient exams, film
release tracking and reporting functions
 Direct telephone communication with internal hospital departments and external customers,
physicians’ offices and patients
 Received, coordinated, compiled data, prepared agendas and minutes for the HP&P Committee,
PSHQC, and the Pharmacy and Therapeutics Committee (P&T)
 Provided support to Radiological Technicians as needed
Customer Service Representative for Parke-Davis Pharmaceutical Division 1990-2001
Warner Lambert, Morris Plains, NJ (Merged with Pfizer in 2000)
 Supported a sales force of approximately 3,000 representatives and fifty marketing directors at the
corporate level
 Timely coordinated pharmaceutical launches, large mailings, convention orders, assemblies and
managed customer complaints
 Maintained databases for pharmaceuticals, promotional materials, touch-tone ordering tables, and
sales representatives’ allocations
 Direct telephone communication with internal and external customers
 Managed Business Reply Card programs, consumer and professional requests, including handling of
monies, checks and deposits
 Prepared export documentation for shipments to foreign affiliates
KEY COMPETENCIES
 Visionary leader with the ability to implement change with innovative approaches
 Ability to manage multiple projects at once, with a sense of urgency and accuracy
 Extensive use of Microsoft Excel, Word, PowerPoint, Access and Exchange
 Operation of multi-line telephone system
 Knowledge of Lean Six Sigma and DMAIC framework
 Quick and enthusiastic learner
 Health care exposure through quality initiatives and programs
HONORS / AWARDS
 Virginia Rural Health Best Practice Award for Discharge Planning Team
 Development of Patient Safety Awareness Week that is now a model for the system
 2010 Sigma Beta Delta

3. References available request