1. CONTACT 117 Nw 80th Ave
Margate, FL 33063
E-mail: kristinvetere@gmail.com
Phone: 954-242-7026
QUALIFICATIONS Responsible for the management, hiring and training of staff for three multi-specialty start-
up practices in Broward/Palm Beach County. Proven record of facilitating support services
for family medicine, urgent care, orthopedic, neurology, MRI, lab, chiropractic and physical
therapy specialties and managing a fast-paced office environment. Strong organizational
and communication skills with the ability to concurrently direct multiple business affairs.
A multitude of versatile skills that would transfer into any administrative setting to create
and maintain high levels of efficiency and productivity. Advanced understanding of patient
needs with diligent attention to detail resulting in superior customer service and high
levels of patient satisfaction.
WORK
EXPERIENCE
Total MD 02/01/2014 — Present
Practice Administrator
Administrator of three offices; oversee the daily operations of the three multi-specialty
practices. Identifies problems and develops recommendations for resolution. Serves as the
overall business manager and liaison to the physicians.
Direct experience in all operational aspects of a multi-specialty clinic consisting of MRI,
Lab, Family Medicine, Orthopedic Medicine, Neurology, Orthopedic Surgery, Chiropractic
and Physical Therapy specialties.
Directed billing department of 25 employees to increase revenue for the organization
by 35%
Brought billing department back in-house instead of outsourcing; hiring staff and
building department
Reduced staff errors by 40% and implemented new checks and balance systems to
ensure continued efficiency.
Monitor staff performance and facilitate effective teamwork.
Train existing staff members preparing them for supervisory roles and then moving
them into those roles
Responsible for hiring, performance counseling, and staffing with Practice
Manager/Office Coordinator and Human Resources.
Identified ways to operate practices more efficiently allowing the practices to
increase volume by 50%.
Oversee staff orientation and training and ongoing assessments to ensure that the
staff utilize the system and follow the policies and guidelines for PGA and IASIS. This
includes EMR, Practice Management systems, use of equipment and other
technologies as assigned.
Prepares reports as requested by revenue cycle management or CFO
Responsible for the development of strategic plans for assigned physician practices
working with CFO, physicians in the practice and Director of Business Development
Manages and reviews scheduling templates of each physician to ensure efficient use
of physician’s time and productivity. Creates new templates for physicians as
requested.
Approve Final Ordering Process for the practice. All purchasing lists and par levels
are set by purchasing.
Reviews call schedules to ensure contract obligations are met by physicians
As part of financial review, ensures cost of procedures are being reimbursed and
Kristin Vetere
Kristin Vetere 1

2. Aquino Chiropractic Center 12/22/1986 — 02/01/2014 merged
with Total MD
billed appropriately, office visits are being billed at appropriate levels, etc.
Coordinates onboarding activities related to new physician startups and acquisitions
Conducts monthly staff meetings
Evaluates staffing requirements for practice volumes and productivity. Manages the
daily costs of the practices.
Ensures clinic(s) are DHS survey ready and maintains regulatory requirements
Demonstrates effective use of time management, conflict/problem resolution, and
delegation skills.
Ensures confidentiality of patients’ records. Abides by HIPAA laws regarding sharing
of personal medical information.
Demonstrates professional and customer service focused behavior at all times,
including effective communication, responsibility, and appearance.
Office Manager
Responsible for the running and operation of the clinic assisted in building the
practice from a dozen patients a day to an average of 40-60 patient visits daily.
Performed all billing and collection services.
Worked with attorney's offices providing all necessary documentation related to
patient accounts
Medical records custodian.
Front desk receptionist duties including appointment scheduling, data entry,
computer upgrades.
Worked on multiple EMR systems performing electronic billing.
Proficient in all types of insurance verification
Applied and maintained insurance network affiliations.
Trained all new employees.
EDUCATION Completed 30 credits toward
associates degree in Business
Administration
1990 — 1994
Broward Community College, Coconut Creek, Florida
REFERENCES References available upon request.
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