1. HELEN ONIBONOJE
628 Atascosa Avenue • Forth Worth, TX 76120
Cell: 817 - 663 – 3216 • yellena2003@gmail.com
QUALITY ASSURANCE / HEALTHCARE PROFESSIONAL
HEALTH BENEFITS SPECIALIST ~ MANAGED CARE SPECIALIST
 Top performing professionalskilled in HealthcareAdministrativeServices/Leadershipready tosupport
patients, practitioners,and healthcare organization/ insurance administrators.
 Goal-oriented witha strong workethic and a deep determination to research and resolve issues with
customer accounts,documents and records, and general procedures.
 Continually optimize processes and eliminate redundancies in daily operations by troubleshooting issues;
readily learn new company organizational systems to meet and surpass performance goals.
 Healthcare Professionalwith excellent communication and patient services talents; complete daily
pharmacy operations to meet regulatory compliance and quality assurance guidelines.
 Motivated and committed team contributor with skills in pharmacy services, patient services, health
benefits administration, managed care program support, and quality assurance program coordination.
PROFESSIONAL EXPERIENCE
10/2013 to Present Healthcare Professional
Aetna, Irving TX
 Responsibility include verification of plan members information, accurate identification of
prescribed medications and calculations per prescriber specification
3/2007 to 10/2013– Pharmacy and Quality Assurance Professional
MEDCOHEALTHSOLUTION,FortWorth,TX
 Provideexcellent customer service while completing daily processes and procedures for resolving
customer service issues.
 Communicate with clients regarding accountsand to achieve company goals for managed care program.
 Won the Quality Assurance BlackBelt award fordelivering highest tier achievement.
 Awarded the Special Achievement Certificate forExcellence in Managed Care Performance.
1/2005to 3/2007 – PharmacyProfessional
AMERISOURCE BERGEN,GrandPrairie,TX
 Delivered track record of strong performance while coordinating with customers to implement healthcare
procedures and manage customer accounts.
 Monitored and resolved customer concernsby applying excellent communication and negotiation talents.
 Providedonsite training to customers and assisted with managing Controlled Substance records
coordination.
EDUCATION, CERTIFICATION, & AFFILIATIONS
Healthcare/ Science /Degree
PHARMATEK / DALLAS/TEXAS