3. Kelly Jean Smith
429 Sturtevant Hill Road
Readfield, Maine 04355
samyiamie@yahoo.com
Mobile (207) 522-3870
To just have a job, is to, just being average.
Just to be average, is to,being unexceptional.
Strive.
PROFESSIONAL EXPERIENCE
State of Maine, Department of Substance Abuse and Mental Health, DHHS, Augusta, Maine
Office Assistant II; June 2014– January 2016
• Processed the States Critical Incident reports, for completeness and Critical level.
• Simplified procedures, formatted new Web Based report forms,
• Composed confidential, updated letters for State Compliant Agencies regarding policy chance, compliance matters and
client information.
• Directed, scheduled and prepared for bi-weekly Critical Incident Committee Meetings.
• Reported committee findings for each incident report and prepared follow-up correspondence to the Agencies.
• Created a new procedure for the tracking of the Wait List clients, generated comparison tables to track clients wait periods.
• Weekly client wait list reports submitted to Agencies, to update the day of wait period,
• Scheduled hotel accommodations, travel plans.
• Prepared EIS; Agency Service Encounter Data Reports for Field Service Managers, regarding Agency invoicing.
• Created respectful relationships within the Agencies personnel, provided assistance for procedural accuracy and guidance
for client reporting.
SELF EMPLOYED Mount Vernon, Maine
May 2007– December 2013
Percheron Peak Equine Stables, LLC.
• Equine Boarding stables, training andriding lessons.
• Individual boarder inventory, accounting, marketing, organizing and scheduling events.
• Personality compliance, problem solving, barn strategies, record keeping i.e.; emergency medical action.
• Administering, medical preparation of supplies, barn supply usage, scheduling vet and Farrier visits and personal stand in.
• Daily barn chores, stall clean up, clean feeder containers and water buckets, proper feed and hay rations, health conscience
and safe grounds.
• Enforced rules for safety, and to be performed daily safety checks throughout the grounds, i.e. fence repair and installation,
barn hazards rectified, stall repair, wild animal control.
• Maintaining and updating lawful enforcement.
• Clean Canvas
• Interior and Exterior painting.
• Interior Design consulting
• Retired Interior Designer, consulting and aiding in the process and initiation design up grades.
• Homemade Inspirations.
• Hand crafted and sold Holiday decorations, lighthouses, waterfalls, castles, horseshoe dream catchers, rhythm beads and
rhythm strings.
• Invented a new product to the Equine market.
• Patient for Corner Feeder Covers
4. BANK OF AMERICA, Brunswick, Maine
Account Manager; July 2006– May 2007
• Customer Care Advocate Specialist.
• Inbound customer credit inquiries.
• Money transfers, account inquires and account satisfaction.
PEPSI BOTTLING GROUP, Augusta, Maine
Administrator; April 2005– July 2006
• Location Process Owner for Augusta (Emergency Hot Shot Service)
• Respond and recovery reporting, (LPO).
• Account payable and receivables.
• Redemption/Credit payments made daily.
• Created Restocking & Maintenance cost sheets.
• Maintained vehicle condition reports, logs and on line database for the warehouse.
• Tracked costs of goods and inventoried product.
• Issue of force pays, stop pays, credits, debits and voided payments.
• Assigned and tracked all security badges for visitors and contractors.
• Dispatch redemption pick-ups daily.
• Complete special projects.
• Assist with sales and warehouse issues.
• Position coverage, Cashiering of truck funds, payroll and warehouse inventory.
• Solving customer issues and completed research work.
CAPITOL COMPUTERS, Augusta, Maine
Service Coordinator; November 2004– March 2005
• Answered incoming calls, greeted customers, opened new customer accounts.
• Researched pricing for part orders, allocated parts and costs to accounts.
• Created return authorization material forms for the return shipment of core parts.
• Placed warranty claims and posted closed claims time sensitive manner.
• Worked closely with technicians and vendors on completion of repairs.
• Scheduled on site appointments for repairs of commercial and personal computers.
• Ensuring technicians pay rate, on site fees and parts were accounted for on each account.
• Invoicing the correct warranties, parts, time and labor codes for each account.
UNITED HEALTHCARE, Inc., Austin, Texas
Middle Market Administrator; July 2000- February 2002
• Prepared quotes and proposals for group health insurance.
• Requisitioned for census profiles.
• Kept detailed logs and files on all group(s)activity.
• Composed and distributed declination letters.
• Structured enrollment meetings to ensure elected coverage packages were properly organized.
• Followed up research questions and data inquiries to the appropriate departments.
• Updated my industry knowledge with training programs, studied company upgrades for seminars.
5. COMMERICAL INDEMNITY INSURANCE / EVERGREEN MGMT / STATEWIDE INS.
Executive Secretary; January 1998- July 2000
• Maintained Vice President’s travel arrangements and calendar schedule.
• Implemented detailed bond policies procedures.
• Opened new claims and sub-claims on current accounts.
• Maintained reports for CIIC, Evergreen, N-Star (MSI) and Statewide General.
• Created and revised log sheets for production improvements for each subsidiary.
• Conducted client audits and special projects when required, contributed knowledge to create a new Program.
AT&T LOCAL SERVICES, Houston, Texas
Sales Coordinator/Human Resources Coordinator/Office Coordinator; June 1997– Nov. 1998
• Tracked commissions, draws, bonuses and advances to ensure correct payments of compensation.
• Processed and tracked requests for recoverable draws and advances.
• Corresponded daily with the corporate office to ensure up-dates and corrections were made.
• Held training classes for personnel on compensation changes and new company procedures
• Posted and created all requests for new hires and notifications of terminations.
• Created all new hire paperworkand terminations, retrieval of all company property in terminations.
• Coordinated with building security for scheduled AT&T security ID badges.
• Organized all video, audio conference calls, travel requests, business cards orders, supplies and luncheons.
• Ordered, distributed and canceled pagers & cellular phones.
• Prepared employee of the month plaques, for ovation awards.
• Served as Office Spock or“contact” for external/internal business information.
EDUCATION
Sheffield School of Interior Design Edward Little High School
Austin, TX Auburn, Maine
Certified-July 1999 High School Diploma-May 1986
QUALIFICATIONS, PROFESSIONAL EXPERIENCE
• Interior Design, decorating, remodeling, Business and Marketing Google Chrome, Explorer
• Management / Supervisory Experience Word Perfect 6.0; 2013
• Superior Customer Relations and Phone Technique Microsoft Works
• Extensive Interpersonal Communications Skills Windows XP, 8
• Mailing Systems Microsoft Office
• Office Equipment Access Database
• Training and Quality Control Experience Power Point
• Accounts Payable and Receivable, Invoicing Excel 97; 2013
• Professional Team Player Adobe Pro
• Flexible, Organized, Detailed Outlook
• Dispatch Qualified Data Entry
• Typing,10 Key Create Documents, templates
• Internet Savvy Inventory
• (MRS) Manual Rating System
