1. KIMBERLY M. KUCHARSKI
72 Catalpa Road Rochester, New York 14617 Residential (585) 467-4267 Business (585) 423-3318
PROFILE:
Results orientated with exposure to client relationships, customer service, sales, business development and strategic planning.
Dedicated to increasing customer retention and satisfaction rates.
EDUCATION:
ROCHESTER INSTITUTE OF TECHNOLOGY, Rochester, New York
Bachelor of Science: Business Management, 2007
Management Information Systems Certificate, 2002
MONROE COMMUNITY COLLEGE, Rochester, New York
Associates Degree in Applied Science: Travel and Tourism, 1993
EXPERIENCE:
EOS CCA, Rochester, NY Jan 2015-March 2015
Healthcare Collector
• Handle incoming and outgoing calls from patients.
• Answer questions and resolve issues and concerns with the caller.
• Able to answer patients’ questions concerning their debts; negotiate a payment in full or an acceptable repayment
arrangement, in an attempt to collect the debt owed to our clients.
Xerox Corporation, Rochester, NY Oct 2000 - Present
Tax Analyst Sept 2006 – Present
• Ensure the timely filing of Personal Property taxes for 15 states.
• Pay annual tax bills & review assessments submitted from various jurisdictions that lease Xerox owned equipment.
• Assist in litigations/appeals involving depreciation values, assessments and other areas where taxes may be disputed.
• Work with Tax Assessors and Tax Collectors in answering questions and/or concerns.
• Reviews and maintains calendar of reporting deadlines and compliance requirements for personal property.
• Compiles, reconciles and analyzes the data to be used in preparation of returns for personal property tax; prepares required
returns and related attachments utilizing software and other methodologies as required by taxing authorities
• Reviews and prepares personal property tax bills for payment.
• Analyzes personal property assessment notices and determines candidates for appeal.
• Researches and resolves personal property tax billing issues and errors with taxing authorities.
• Prepares and files state returns and related support information necessary to maintain compliance with state standards.
• Communicates with external payees and internal departments to complete and document all due diligence requirements and
coordinate the processing of tax returns & payments.
• Prepares daily reports from our National Cash Disbursement System on a daily transaction register to reconcile all previous
payment entries.
• Identifies payment errors through the internal cash flow system (Oracle, National Cash, OAP) and corrects any
discrepancies.
• Verifies correct vendor and address information to ensure timely and accurate payment to jurisdictions.
Commission Specialist Jan 2002 – Sept 2006
• Responsible for overseeing and administering employee compensation programs. Establishes a company's pay structure,
approves bonuses and commissions, and administers executive compensation programs.
• Assisted Commissions analyst in preparing monthly commission reporting and maintenance through Crystal reporting
system.
• Administer compensation programs.
• Develop and maintain a company's pay structure.
• Approve bonuses, commissions and salaries.
• Prepare job descriptions.
• Research complaints about pay discrimination and salary discrepancies.
• Set merit pay guidelines and bonus pay criteria.
• Determine commission rates for corporate sales staffs.
Customer Business Representative Oct 2000 – Jan 2002
• Edited and input sales orders into computer system, outreached to customers directly, and assisted in coordinating
equipment deliveries.

2. • Headed the 25XX trade-in program designed by Service Department to generate revenue by creating an opportunity for
customers to upgrade existing copiers.
Grinnell Travel, Rochester NY
Travel Agent May 1996 – Oct 2000
• Planned travel itineraries, air schedules, escorts and independent tours, cruises, rail and car rental arrangements.
• Attended travel seminars and lectures providing clients with ongoing, up to date travel information.
Certifications and Technical Skills
• Lean Six Sigma, Green Belt Certified
• Oracle, Microsoft Office( Excel, Word. PowerPoint), National Cash, OAP & Crystal reporting. Access (Beginner)
• Notary Public, State of New York
Qualified in Monroe County