Kathryn Kristof has over 20 years of experience in customer service, administrative support, and sales roles. She has held positions as a service advisor, customer service representative, loan processor, and software training lead. Her experience spans several industries including automotive repair, manufacturing, finance, and trucking. She is proficient in Microsoft Office applications and various customer relationship management and loan origination systems.

1. Kathryn Kristof 512-922-4097
Austin, Texas katkristof@aol.com
www.linkedin.com/kathrynkristof
An extensive history in customer service, administrative support and sales. Resourceful and self-confident; can get the job
done, and do it well.
• Provided sales support to customers to insure
they understood the product and terms of sale
• Able to work efficiently with all levels of
colleagues and diverse environments
Professional Experience
• Proficient in Microsoft Office Word, Excel,
Outlook and One Note
• Navision, Sales Force, DBA, OneNote, Microsoft
Outlook, FiServe and ShopKey
Freightliner of Austin, Austin, TX 2015 to Current
Service Advisor
• Arranged for repair and parts replacement of defective items.
• Answered customer inquiries in person, by telephone and email.
• Prepared estimates and close out repair orders.
• Cashier
Hodyon, Inc., to Fallbrook Technologies, Cedar Park Texas 2009 to 2015
Lead Customer Service Representative
• Arranged for repair and parts replacement of defective items covered by warranty.
• Trained and managed 4 co-workers in the leasing process.
• Assisted customers with purchase of the Dynasys Auxiliary Power Unit. Assisted customers with parts inquiries,
sales orders, processing, customer service, shipping and warranty.
• Answered customer's inquiries by telephone, e-mail and in-person. Resolved customer complaints and requests
for refunds.
• Provided customers with product statistics, catalogs and information concerning prices, part numbers, shipping
time, dealer information and costs.
• Updated and created work procedures, obtained credit records from credit reporting agencies.
• Handled complex parts and service orders and resolved conflicts with hostile customers.
• Assisted customers in completing lease applications and processing leases.
• Instrumental in creating and streamlining the parts ordering, leasing and warranty processes.
• Consistently exceeded monthly leasing goals, resulting in a commission program for the team.
Pit Road Automotive, Cedar Park, TX 2007 to 2009
Automotive Service Writer/Advisor
• Examined vehicle and discussed with customers the nature and extent of damage or malfunction.
• Provided customer service by telephone, email and in person.
• Coordinated, advised, sold and scheduled automotive repair and maintenance services to customers.
• Prepared estimates and final invoicing upon completion of job and assured customer satisfaction.
• Worked with vendors to order parts and assure repairs were completed in a timely manner.
• Resolved customer complaints and issues regarding equipment, supplies and services.
• Ordered parts and supplies as needed to complete jobs, maintained inventory.
• Increased overall sales and promoted growth in the company thru referrals.
• Cashier
Arbor Autoworks 2004 to 2007
Automotive Service Writer/Advisor
Kristof pg. 1

2. • Examined vehicle and discussed with customers the nature and extent of damage or malfunction.
• Provided customer service by telephone, email and in person.
• Coordinated, advised, sold and scheduled automotive repair and maintenance services to customers.
• Prepared estimates and final invoicing upon completion of job and assured customer satisfaction.
• Worked with vendors to order parts and assure repairs were completed in a timely manner.
• Resolved customer complaints and issues regarding equipment, supplies and services.
• Ordered parts and supplies as needed to complete jobs, maintained inventory.
• Increased overall sales and promoted growth in the company.
• Planned sales and service programs to promote new markets improve competitive position and provide fast,
efficient customer service. Increased sales and prompted growth in the company.
• Instrumental in obtaining a spot on KVUE Weather Report, resulting in free advertisement for the company.
• Cashier.
Conseco Finance Corporation, Austin, TX 2002 to 2004
Loan Processor
• Obtained CAIVRS (Credit Alert Voice Response System), LDP (Limited Denial of Participation), and obtained all
necessary documents. Verified employment and obtained credit report.
• Maintained loan file stacking order and submitted loan files to underwriters.
• Ordered title, survey (if necessary), appraisal and wiring instructions.
• Completed all necessary forms and reviewed them for accuracy, updated loan origination system with current
status.
• Ordered flood certifications, submitted loan packages to Closing.
• Reviewed residential loan application files to verify that application data was complete and met establishment
investor criteria, including type and amount of mortgage, borrower assets, liabilities, and length of employment.
• Verified accuracy of all information provided informed supervisor and underwriter of discrepancies and resolved
any issues.
• Reviewed loan file for completeness against Quality Checklist.
• Informed applicants of all approvals and denials and consistently met funding goals each month.
Empire Funding Corporation, Austin, TX 1993 to 2002
Software Training Lead (1996 to 2002)
• Automated Empire loan origination branch offices using FISERVE software.
• Created training materials and program.
• Arranged training for 10 Empire branch offices. Traveled to various locations installing, implementing and training
employees.
• Provided software telephone support.
Customer Service Manager (1993 to 1996)
• Managed staff of 9 customer service representatives for loan servicing company.
• Calculated and verified financial data for use of the investor accounting department and management.
• Calculated and processed loan payoffs, daily payments, conducted account research, assisted customers on the
phone, by email and fax.
• Supported the Collection, Accounting and Investor Accounting Departments in meeting monthly goals.
• Aided the IT and Investor Accounting Departments with computer conversions during loan sales/purchases.
• Filed and prepared releases of property liens.
• Supported the Collection Department in meeting their monthly goals.
Tyler Business College, Tyler, TX
Business Administration, Office Automation & Technology
Accomplishments:
2009 Employee of the 4th
Quarter
2010 Award for excellent customer service for creating script to be used for Dynasys sales
2011 Employee of the 2nd
Quarter
2011 Award for working with Cascade Sierra Solutions (obtaining government grants for our customers)
Kristof pg. 2

3. 2011 Employee of the Year Award from Hodyon
2012 Award for demonstrating outstanding trade show coordination skills at the Great American Trucking Show
Kristof pg. 3