Melissa Whalen is seeking a senior administrative assistant position. She has over 20 years of experience providing administrative support including managing calendars and schedules, organizing events, processing expenses, and assisting with computer needs. Her most recent role was as a senior administrative assistant where she supported a director and 80 employees, coordinated events, designed presentations, reorganized filing systems, and provided training.

1. MELISSA WHALEN
(713) 203-2059 • Mwhalen_houston1@comcast.net
OBJECTIVE
Senior Administrative Assistant
Qualifications / Technical Skills
• Expense Reports • Event Planning • Scheduling
• Client Interaction • Calendar Management • File Maintenance
• Travel Management • Community Relations • Training
• Windows 7 And XP • SharePoint • WorkForce
• Word, Excel, PowerPoint • Outlook • Visio and SAP
PROFESSIONAL EXPERIENCE
Various temp and seasonal positions – Houston, TX November 2014 - Present
NAPE Expo – Summit Support – Greeted and registered attendees, printed name badges,
collected monies as needed, guided them to where event was being held.
Texas High School Coaching Association – Greeted and direct coaches to exhibits and to the locations
of seminars.
Success Partners – Assisted in gift shop for WorldVentures Regional Training Event. Greeted
customers, restocked shelves, ensured areas were clean for customers.
FC Business Intelligence Ltd. – Greeted and registered attendees, printed name badges,
collected monies as needed for registration.
Greater Houston Convention & Visitors Bureau – Greeted guests to Houston for NCAA,
recommended restaurants, made reservations, Liaison for shift changes.
Dynamo Game Support (5 Star Event Staffing) – Greeted patrons at gate ensured they did not
bring in any unauthorized items to game, backup security at souvenir store, at closing of night
safeguard exiting attendees by not letting them exit establishment with alcohol.
Toys R US – Katy, TX Seasonal Sales Team Member – Greeted guests, collected monies (cash,
check or credit card charges) due for purchases, cleared isles at nights closing to assure store to
be neat for next business day.
PERCHERON ENERGY (OGM Land) – Simonton, TX March/April - 2014
Land Administrator – Provided support for Landmen, creating leases and preparing checks for
mineral rights to be paid to customers.
TRANSCANADA US PIPELINES - COMMERCIAL SERVICES – Houston, TX 2000 - 2013
(Formerly EL PASO CORPORATION – Houston, TX)
Senior Administrative Assistant – Provided support for Director, as well as management team and 80
employees. Included responsibility for Director’s calendar and communications, managing scheduling
priorities, scheduling travels and managing expense reports (American Express & Visa), ordering of
office supplies. Created and formatted Power Point presentations, as well as assisted with general
computer needs in Windows XP, Windows 7 and Visio.

2. TRANSCANADA US PIPELINES (continued…)
• Coordinated 8-10 events and meetings yearly, on and off site, for up to 80 people. Interacted with
venues and caterers. All meetings were within budget, went smoothly and received positive
feedback from participants and the Director.
• Designed PowerPoint presentations for Director, managers and employees, which were in
compliance with company marketing standards. Resulted in impactful presentations which
consistently received positive feedback.
• Organized internal department moves for new-hires and internal transfers resulting in minimal
loss of productive time for the employee.
• Re-structured and organized department filing of over 5,000 files that had not been organized in
12 years. Purging some and sending others for off-site storage to meet FERC (Federal Energy
Regulatory Commission) requirements to avoid fines. Dramatically increased productivity by
facilitating access to needed information.
• Prioritized conflicting demands of Director and managers, consistently meeting all expectations.
• Facilitated discussion to resolve conflict between two co-workers, resulting in a smoothly
functioning team.
• Initiated and conducted one-on-one training and support of 60 employees for new Windows 7 roll-
out. Eliminated the need to engage outside trainer to answer questions.
• Coordinated first ever department participation in fundraising efforts (Juvenile Diabetes Walk-a-
thon and March of Dimes Walk), engaging 40% participation which not only raised funds for
charity, but increased employee morale.
PG&E GAS TRANSMISSION – Houston, TX 1998 - 2000
Secretary – Provided full administrative support for Vice President, Director and four Managers.
Drafted contracts, prepare purchase requisitions, expense reports and travel arrangements. Provided
administrative support to all employees involved with Y2K preparation project. Maintained records of
all employees in offices. Responsible for office supply inventory and handling requests of office
supplies. Arranged travel/pool car and conference room reservations.
GLOBAL INDUSTRIES, LTD. – Houston, TX 1996 - 1998
Business Development / Marketing Support Services Assistant – Supported Marketing Services
Manager and Domestic Marketing Manager with administrative needs and database upkeep.
Monitored all subscription renewals and cancellations, maintained video and photo and slide library of
barges, and coordinated various training classes (managerial and computer training). Accountable
for inventory, distribution of corporate gifts and literature.
EDUCATION / PROFESSIONAL DEVELOPMENT
Diploma, Dulles High School, Sugar Land, Texas
Houston Community College, Houston, Texas – 33 Hours