1. Keith Jaeger
3471 E. Campbell Road, Gilbert, AZ 85234
Keith.Jaeger@Yahoo.com Phone: (480) 708-0964
Objective
Seeking a position that both challenge and utilize my seasoned skill sets in management, problem solving,
customer satisfaction, financial review, budget creation /execution, along with team building and development.
Profile
Highly successful, self-motivated professional with exceptional problem solving capabilities. Ability to think
clearly under high stress situations and maintain a professional composure. Experience leading both peers and
subordinates to accomplish a common goal. Demonstrated ability to maintain a productive employee base without losing
sight of company goals. Exceptional at developing positive customer relations to establish long-term business
relationships. Adaptable to numerous situations with great ability to learn anything rapidly and in detail. Outstanding
organizational skills and record maintenance. Adept at performing multiple roles, both in the work place and outside, with
no degradation of performance.
Notable Achievements
- 24 years of management experience
- Progressed from entry level technician through management
- Technician of the Year Award (1988)
- Manager of the Year Award (1991, 1992, 1993, 1994, 1995, 1996, 1997, 2004, 2005, 2007, 2008, ended recognition
program)
Professional Experience
May 2014 – July 2016 Naumann Hobbs Material Handling Phoenix, AZ
Corporate Service Manager
Promoted to Corporate Service manager with assigned responsibilities and accountability for the performance
and success of service departments in eight branches in three different states and Mexico. Responsible for the
combined annual revenues of over $25M in service related volume. During this time combined service revenues
increased 6%-8% annually. Through efficiencies gross profits increased 7%-10% combined. All with
incremental reductions in expenses to maintain an optimal profit margin at the bottom line. Building a
relationship with the service managers and technician base, earning the trust and confidence to accomplish these
goals through team work.
January 2004 – May 2014 Naumann Hobbs Material Handling Phoenix, AZ
Service Manager
Reassigned to the Phoenix branch as a Field Service Manager to assist in increasing department profits.
Succeeded by increasing annual sales to $8 Million, resulting in a 4% profit increase over previous manager.
Added the responsibility of Phoenix General Service Manager in 2007, leading the field service, shop service
and battery departments. Responsibilities included maintaining an organized workspace, maintaining
accountability of all company equipment as well as customer equipment in for repairs as well as personnel
management. Continued to learn as much as possible in regards to the company processes and became the “Go-
to Guy” for issues and questions. Assisted numerous other departments with vital decisions and received
multiple awards of recognition for outstanding performance and achieving or exceeding financial goals for my
departments. Responsibilities increased again in 2009 to manage the Flagstaff branch service department.
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2. July 1994 – January 2004 Naumann Hobbs Material Handling Tucson, AZ
Operations Manager
Promoted to Southern Arizona Operations Manager in 1994 after noticeably increasing service branch profits.
Promotion included previous responsibilities, but with the addition of 2 other departments for both branches.
Time management and organizational skills proved vital to maintaining positive company growth with the
added responsibilities. Proved ability to adapt and learn by moving to computerized service record database
system. Effectively managed approximately 50 employees as well as above $11 Million in annual sales for ten
years until reassigned to Phoenix Field Service manager in January 2004. Created and started a division of our
company with resident technician program in Hermosillo Mexico to better service customer base.
September 1990 – July 1994 Naumann Hobbs Material Handling Tucson, AZ
Service Manager
Transferred from Phoenix to become Service Manager for the Tucson, Arizona branch. Enacted necessary
changes that resulted in the increase in branch sales and profitability within three months of transfer. Shortly
after (1991) was promoted to Service Manager of Southern Arizona, adding the Nogales branch to
responsibilities. Daily duties included ensuring the well being of employees to maintain a positive work
environment conclusive to efficient work ethics. Effective customer relations skills were a must to maintain a
continued customer base and ensure customer expansion.
June 1979 – September 1990 Naumann Hobbs Material Handling Phoenix, AZ
Service Technician/Supervisor
Started as trainee technician, moved up to highest level of technician within seven years, surpassing peers to
become youngest supervisor in the company. Worked as a shop technician and field technician during this time.
Supervised numerous coworkers in the used equipment department throughout the years. Daily duties included,
but were not limited to, repairing and servicing material handling equipment both in the shop and the field,
supervising subordinate technicians and serving as a subject matter expert within the technician field.
Performed duties as shop supervisor before relocating to Tucson as Service Manager. Numerous busy days
where time management skills were an invaluable asset to completing work. Organizational skills helped create
an efficient work space to maximize productivity. Ability to effectively communicate assisted in training newer
employees in a technical aspect as well as company policies.
Personal Experience/Accomplishments
Completed Zane Grey 50-Mile Trail Run (2007)
Assistant Scout Master Troop 282 (2004-2007)
Advanced SCUBA Certified
Assistant Mechanic / Co-Driver – Kovach Motorsports Off Road Race Team
References
Available Upon Request
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