1. IAN J FINLAY
Fareham, Hampshire, PO15 7JP
Tel: 01489 571663 (Home), Tel: 07788 295 072 (Mobile)
E-mail: Finlayian1@hotmail.co.uk
LinkedIn:
PROFILE SUMMARY
Proactive management professional experienced in the delivery of high quality standards across the commercial retail
and oil refinery sectors. Confident communicator and negotiator committed to nurturing effective working partnerships
with individuals at all levels and across cultures. Organised leader and collaborative team-player able to quickly grasp
new concepts, introduce improvements that reduce costs, manage site contracts, procurement, health and safety
compliance, budget control and identify market gaps to develop new business. Strong people manager with a ‘can do’
attitude dedicated to team management, meeting challenging deadlines, key performance indicators and service level
agreements. Took strategic decisions and delivered viable solutions that made a real difference to business.
KEY ACHIEVEMENTS
• Gained an opportunity to work, as a Site Contract Manager, in the oil refinery sector, for a catalyst
contractor, at Fawley Refinery. Quickly learnt the requirements of the Refinery and the high standards expected by
the client. Gained the respect of all direct reports through leadership, organisation and a self determination to be
successful.
• Established and delivered bespoke, cleaning contracts, for the Marks and Spencer’s (M&S), southern,
retail chain. Increased the number of stores, with cleaning contracts from 100 to 260, over three years. Integrated
Cleaning Management was awarded M&S contracts in the North of the UK, based upon the reputation gained from
the southern contracts.
• Managed the M&S contract with no retail experience. Quickly identified and wrote reports that highlighted
problem areas, following the contract takeover from ‘Initial’. Managed internal audits that necessitated
improvements across the majority of stores. Provided an action plan to solution management focal points.
Accelerated problem fixes and implemented training that resulted in 59 stores receiving ‘green’ audit status.
• Promoted after nine months. to Senior Services Manager, for Ocean Clean Group, in 2005. Focused on
costs, chemical controls, overheads and wastage across the business. Recognised with the employee of the year
award 2006. Acquired a large, lucrative Condor Ferries, commercial cleaning contract for six vessels, twice a year.
• Proposed innovative improvements to reduce Pirelli’s costs. Introduced new machine specifications to
limit wastage and machine downtime and reduce scrap by 50%. Active member of the Pirelli Total Preventative
Maintenance group and Total Quality Management team. Implemented major improvements and overcame hostile
attitudes, to deliver change and cost reductions. Recipient of a Managing Director’s award.
CAREER SKILLS SUMMARY
Management and Leadership
• 11 years management experience across the retail and oil refinery sectors. Five years commercial
regional management delivering management services at Marks and Spencer. Four years delivering site contract
management, at Fawley Refinery.
• Key industry skills acquired includes: accountability for: health and safety environmental adherence and
compliance; Iso9001/14001 compliance; integrated management systems; loss prevention systems; procurement;
bottom up budgeting and controls; business operations; service level agreements; audit readiness; best practice
and quality standards; cost control and contract maintenance.
• Client relationship management includes: regular liaison to provide effective resource management; client
planning for turnaround activities; client site meetings for health and safety, workload and contract issues; client
quotations, procedures TRA’s and COSHH assessments; audit procedures and performance.
• People Management experience to date includes: on site team task and performance; direct responsibility
for two Area Managers and indirect for up to 400+ cleaning personnel. Has managed a large number of client
contracts across the South of England. Led a large team of 70 accounts and 600 employees that included a mobile
backup team for remedial operations.
• Developed training matrices that maintained business growth and improved foundations. Listened to
employees issues, took ownership and implemented actions from meetings and discussions. Has increased own
respect and standing within teams, through fairness, organisation and a determination to be successful.
• Established own management leadership style by holding regular job and performance reviews to deliver
continuous improvement. Held training sessions and coached employees and welcomed innovation.

2. Maintained boundaries, flexibility and adaptability to change.
Communications and Interpersonal
• Confident and concise, verbal and written communicator able to engage, negotiate and influence
customers, team members and management at all levels. Effective presenter able to adapt styles to suit varying
audiences.
• Established and nurtured positive, cooperative and effective working relationships and strong customer
service. Open minded and resourceful; Looks for new opportunities to improve efficiency. Consistently seeks new
ideas.
• Maintained a positive and professional approach through all interactions with client framework, training
and coaching employees, presenting to senior management and tendering and negotiating bespoke cleaning
contracts with key stakeholders. Able to work closely with individuals at all levels and adapt easily across diverse
cultures.
• Decisive leader able to identify and address poor performance and motivate and manage discipline in
teams at all levels. Able to take the difficult decisions when required to protect the business. Delivered high quality
output and standards. Achieved this through building trust, effective planning, organisation and prioritisation.
• Exceptional attention to detail and accuracy through stock management, processes and retail standards,
health and safety documentation, audit preparation, profit and loss and complaint management. Willing to challenge
poor process and procedures, at regional and company level, to improve performance.
• Collaborative, highly motivated and proactive decision maker and team-player. Managed teams of 100
indirect employees. Led group meetings, held regular reviews, conducted appraisals and maintained employee
morale.
• Met deadlines and tackled issues through ownership, support and sharing information. Calm, diplomatic
and tactful under pressure. Took the initiative and improved self-confidence by proactively solving problems at store
and regional management levels.
CAREER HISTORY
Jet-Vac Systems, Fawley Refinery, 2012-2016, Site Contract Manager.
Provided safe, efficient and cost effective, single-source and turnkey solutions, for all aspects of industrial cleaning and
waste management.
Key responsibilities included: health and safety compliance; integrated management systems; loss prevention; team
management; cost controls; training matrices; buildings management; continuous improvements; equipment security.
TCFM, 2012, Facilities Management.
Took on a six month temporary role following redundancy.
Key responsibility included: managing the facilities package across 16 Sainsbury stores. Main focal interface with both
store management and TCFM employees.
Integrated Cleaning Management Ltd (ICM), 2007-2012, Regional Manager Marks and Spencer (M&S) Division.
After 14 months was promoted to Regional Manager for ICM Ltd reporting to the M&S Account Manager Director.
Key responsibilities included: ‘takeover and delivery’ of the ‘Initial’ contract; growth of cleaning contracts; team
management; internal audits; health and safety training; quality standards; key performance indicators.
Ocean Clean Group, 2005-2007, Cleaning Contract Services Manager.
First management opportunity within a commercial cleaning organisation. This covered a large geographical area,
across the South of England. Promoted to Senior Services Manager within nine months.
Key responsibilities included: operating as an ambassador for the company to grow and manage the business;
maintaining the existing customer base; marketing campaigns, costs; overheads, waste management and pest controls.
Early Career, 1983-2005, Manufacturing and Cleaning.
17 years in manufacturing operations, at Pirelli Cables, 6 months in a commercial cleaning franchise. Established own
cleaning company ‘Finlay and Rous’ and spent 2 years for a fibre optic and audio cable manufacturing company.
Key responsibilities for: business growth; team management for 100 employees; training; leadership, production targets
and deadlines; health and safety compliance and standards; statistical process control and market research.
QUALIFICATIONS, EDUCATION AND TRAINING.
Highfield Level 3 Award(Merit) Supervising Food Safety in Catering
ACAS Management and Home Office Immigration Training
Health and Safety Training Certification
Total Preventative Maintenance (TPM) and Total Quality Manufacturing(TQM) Training

3. Train the Trainers and Team Leader Certification
REFERENCES AVAILABLE ON REQUEST