1. Robert A. Coppage
3044 Runabout Drive. Nashville, TN 37217 615.339.4720 robertacoppage@gmail.com
Objective:
To continue my career with an organization that will utilize my supervision and management skills to benefit
mutual growth and success
Experience:
October 2013-Present
Xerox HR Solutions
Technical Analyst /Team Coach
➢ Conducted Health and Defined Contribution benefit administration for H.C.A. with over 269,000
employees
➢ Responsible for case management and development of a team of 35 agents
➢ Determination to get things done; persistently making things happen and looking for efficiency to
improve productivity.
➢ Coached/in charge of development of team in regards to overall customer service and call quality and
handling
➢ Defined Contributions (401k) plan administrator for H.C.A.
➢ Focus on team development to increase company metrics and one call resolution
➢ Managed all open cases and followed up until cases were resolved
March 2006-September 2013
FedEx Office
Senior Center Manager
➢ Managed 24 hour operation with over $1.8 million in annual sales
➢ Managed 2 assistant managers and a staff of 25 people
➢ Achieved 142% to sales plan in FY12
➢ Achieved 147% to sales plan in FY11
➢ Accountable for all day to day Operations, Purchasing, Inventory control, Scheduled agents for multiple
location and events
➢ Recruited and handled talent acquisition for 3 locations
➢ Negotiated and closed Corporate account agreements
2004-2005
Lowe's Home Improvement
Sales Specialist/Project Manager
➢ Was Responsible for merchandise, organizing, ordering, and supervising inventory for flooring and
home décor
➢ Communication/dispatching schedules, ordering info, delivery logistics and customer manufactory
relations. Specialized in product knowledge and trained all department employees
➢ Consulted with customers and educated on products and services
➢ Lead floor reset team and handled merchandising for home décor and floor department

2. Robert A. Coppage
Page 2
1997-2004
GoodTymes, Inc/Coppage Corp.
President/Operations
➢ Designed, developed, operated and launched two successful nightclub/restaurant business models in
two different markets which brought in over $1.5 million dollars in annual sales
➢ Increased sales by 48% in second year of operation due to promotions, advertising, renovations and
direct marketing campaigns
➢ Managed and maintained company records, financials, payroll, and utilized profit and loss, balanced
sheets to adjust cost and maximize profits
1994-1997
H.H. Gregg
Bowling Green, KY
Home Theatre Consultant/Sales Manager
➢ Instructed departmental sales and product training in the Home theater department
➢ Oversaw and executed company lead initiatives and sales strategies
➢ Supervised 6 customer service associates and handled customer care issues for a located which netted
$135 million in annual sales
➢ Responsible for supervising cash control operations, inventory and operational control processes
Education:
1994-1998
Western Kentucky University
Bowling Green, KY
➢ Communication B.A.
➢ Business Management
Skills:
Microsoft (10+ years), Adobe (10+ years), Oracle (10+ years), Citrix (5 years), Inventory Management
(10+years), Management (10+ years), Human Resources (10+ years), Recruiting (10+ years), Analysis (6
years),Development (10+ years), Information Technology (7 years), Training (3 years), Process
Improvement (10+years), Efficient (10+ years), Quickbooks Pro (5 years)
Honors and Activities:
➢ Vice Chairman Chamber of Commerce Bowling Green, KY 1999-2001
➢ Student Government at Western Kentucky University
➢ President, Future Business Leaders of America
➢ Kentucky Governor’s Youth Merit Award
➢ Boy Scouts of America, Eagle Scout
Links:
https://www.linkedin.com/in/robert-coppage-7bab2156

3. References:
➢ Randall McCarty Lowe’s Home Orlando, FL 407.625.5489
➢ Andy Alvarez Fedex Office Orlando, FL 407.625.5166
➢ Kelly Talamantez FedEx Office Jacksonville, FL 904.465.5817
➢ Donald Hunt Salon Panacha Bowling Green, KY 270.303.7492