careerfolio John B Dotson 63 Mount Vernon Circle Dunwoody, GA  30338 404-202-3791 (cell) jackdotson @ mac .com
Summary I am a competent, dynamic, highly motivated and professional Manager in Operations and Training with extensive exp...
<ul><li>Professional Experience </li></ul><ul><li>Public Storage Retail Operations </li></ul><ul><li>Field Operations Mana...
<ul><li>Professional Experience   </li></ul><ul><li>Independent Contract Trainer/Consultant, Atlanta, GA </li></ul><ul><li...
<ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><...
<ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><...
<ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><...
Professional Experience The Schwinn Bicycle Company, Chicago, IL Store Manager  – Detroit MI 1980 – 1987 Manager of 1 of 3...
<ul><li>Education </li></ul><ul><li>Lawrence Tech University – Business Administration </li></ul><ul><ul><ul><li>Southfiel...
<ul><li>Specific Course Certifications from Brainbench </li></ul><ul><li>Human Resources </li></ul><ul><li>Training Develo...
<ul><li>Professional Affiliations </li></ul><ul><li>American Society of Training Development </li></ul><ul><li>American Ma...
References http://www. linkedin .com/in/ jackdotsoncareerfolio
Keyword Summary Continious Process Improvement, Strategic Planning, People Development, Coaching and Mentoring, Staffing a...
Relocation Florida, FL, 305, 786, 754, 954
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John Dotson

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Operations & Training Manager Resume

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John Dotson

  1. 1. careerfolio John B Dotson 63 Mount Vernon Circle Dunwoody, GA 30338 404-202-3791 (cell) jackdotson @ mac .com
  2. 2. Summary I am a competent, dynamic, highly motivated and professional Manager in Operations and Training with extensive experience working in the Service & Retail Industry. I have strong skills in managing and developing employees, budgeting and expense control, customer service excellence and training for workplace performance improvement. I am results oriented and have driven significant growth and improvement in all areas of operations and training metrics.
  3. 3. <ul><li>Professional Experience </li></ul><ul><li>Public Storage Retail Operations </li></ul><ul><li>Field Operations Manager/South East 2006 – June, 2009 </li></ul><ul><li>Sales & Operations of Retail Sales and Truck Rentals in the South East supporting 400 locations in FL, GA, MD, NC, SC, VA & DC. Co-ordinate plans with Storage Field Operations to increase sales through Field & District Sales Training, Product Knowledge Training, Retail Product Display/Pricing and correct operational procedures. Ensure efficient Retail Product replenishment levels at all supporting properties working with Retail Operations Support in Glendale, CA. Work with Budget & Penske Truck Operations </li></ul><ul><ul><ul><li> Designed new Training Scripts for Selling Merchandise & Truck Rentals </li></ul></ul></ul><ul><ul><ul><li> Worked with Training Department on Sales Training Tools for Managers On-Line Training </li></ul></ul></ul><ul><ul><ul><li> Trained Sales Tips/Best Practices at Regional Meetings, District Meetings & Store Visits </li></ul></ul></ul><ul><ul><ul><li> Worked with District Managers re-laying Retail Displays at existing and new locations </li></ul></ul></ul><ul><ul><ul><li> Work with Property Manager Trainers & and D.M.’s to ensure their sales skills </li></ul></ul></ul>
  4. 4. <ul><li>Professional Experience </li></ul><ul><li>Independent Contract Trainer/Consultant, Atlanta, GA </li></ul><ul><li>Independent Contract Trainer 2005 – 2006 </li></ul><ul><li>Certified Contract Trainer & Consultant for Fred Pryor, Career Track and Ziglar Performance Group leading and facilitating public and “On-Site” training seminars in various management and computer topics. </li></ul><ul><ul><ul><li> 100% Customer Satisfaction Ratings for every topic trained in Management Skills – no complaints </li></ul></ul></ul><ul><ul><ul><li> 99.5% Customer Satisfaction Ratings for all Computer topics trained. </li></ul></ul></ul><ul><ul><ul><li> Certified in 12 Management topics for training including Assertive Training for Leaders, Management Skills for New Managers, Coaching & Mentoring Skills, Managing Multiple Priorities, Performance Management, Effective Presentation Skills and Train the Trainer. </li></ul></ul></ul><ul><ul><ul><li> Certified to train Microsoft Office Programs including Word, Excel, Outlook & PowerPoint (Beginning & Intermediate) </li></ul></ul></ul>
  5. 5. <ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><li>A Subsidiary of Huffy Corporation (Sold May 2004) </li></ul><ul><li>Product assembly, repair, display and merchandising for all Huffy Products (bicycles, sporting equipment and lawn & garden tools) with 2,000 Technicians and 4,000 Merchandisers Nationwide servicing all major retail accounts that carry Huffy Products including Wal-mart, Target, K-Mart/Sears, Home Depot, Lowe’s & Toy’s R Us. </li></ul><ul><li>Manager of Training 1999 – 2005 </li></ul><ul><li>Full accountability for managing the training & development function for NASCO Services, developing management and technical training I also supported Human Resources in efficient recruiting methods for technicians, merchandisers and managers. </li></ul><ul><ul><ul><li> Automated Training Certification Process for Field Employees using Interactive Voice Response testing </li></ul></ul></ul><ul><ul><ul><li> Reduced training material costs 15% and improved material delivery time and compliance moving to “Print On Demand” nationally utilizing the services of 1,100 Kinko’s </li></ul></ul></ul><ul><ul><ul><li> Enabled a 25% reduction in Field Employee Training Time using “Self-Directed” and “Blended Learning” </li></ul></ul></ul><ul><ul><ul><li> Increased employee productivity 15% through “Just In Time” training material delivery </li></ul></ul></ul><ul><ul><ul><li> Named “Most Effective Platform Trainer” by the President in deliver and facilitation skills as well as training these skills to field trainers and managers. </li></ul></ul></ul>
  6. 6. <ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><li>A Subsidiary of Huffy Corporation (Sold May 2004) </li></ul><ul><li>Product assembly, repair, display and merchandising for all Huffy Products (bicycles, sporting equipment and lawn & garden tools) with 2,000 Technicians and 4,000 Merchandisers Nationwide servicing all major retail accounts that carry Huffy Products including Wal-mart, Target, K-Mart/Sears, Home Depot, Lowe’s & Toy’s R Us. </li></ul><ul><li>Regional Operations Manager – Western Division 1994 – 1999 </li></ul><ul><li>Responsible for all field management and front line employees for retail services managing 4 – 6 District Managers and 25 – 35 Area Managers. </li></ul><ul><ul><ul><li> Executed new business service test with Lowe’s on Outdoor Product Repair. This led to a national program with the entire chain. </li></ul></ul></ul><ul><ul><ul><li> Introduced field automation and e-learning tools driving improved field management productivity </li></ul></ul></ul><ul><ul><ul><li> Increased sales in Region 10% annually for 5 consecutive years </li></ul></ul></ul><ul><ul><ul><li> Reduced field employee turnover in region by 5% </li></ul></ul></ul><ul><ul><ul><li> Reduced Region Workers Compensation and Product Liability expense 15% in 5 years </li></ul></ul></ul>
  7. 7. <ul><li>Nasco Services 1987 - 2005 </li></ul><ul><li>Formerly – Huffy Service Solutions, Inc., Dayton Ohio </li></ul><ul><li>A Subsidiary of Huffy Corporation (Sold May 2004) </li></ul><ul><li>Product assembly, repair, display and merchandising for all Huffy Products (bicycles, sporting equipment and lawn & garden tools) with 2,000 Technicians and 4,000 Merchandisers Nationwide servicing all major retail accounts that carry Huffy Products including Wal-mart, Target, K-Mart/Sears, Home Depot, Lowe’s & Toy’s R Us. </li></ul><ul><li>District Manager – South Central District 1991 – 1994 </li></ul><ul><ul><ul><li> District Manager of the year in 1993 based on operational results including sales and expense goal </li></ul></ul></ul><ul><ul><ul><li> District Manager of the year in 1992 based on operational results including sales and expense goal </li></ul></ul></ul><ul><li>District Manager – Southwest & Midwest District 1990 – 1991 </li></ul><ul><li>Area Manager – Michigan 1987 – 1989 </li></ul><ul><li>Responsible for managing a team of 35 – 50 field service technicians and merchandisers for product assembly, repair and display installations for various retail stores in Michigan. Full P. & L. accountability, recruiting, staffing, training and account management. </li></ul>
  8. 8. Professional Experience The Schwinn Bicycle Company, Chicago, IL Store Manager – Detroit MI 1980 – 1987 Manager of 1 of 3 Franchised Schwinn Bike Stores in Detroit, MI while attending college at night earning my degree. I had full responsibility for staffing, merchandising, buying, employee training and budgeting. I worked with an average staff of 5 -10 employees based on seasonality and also was fully a fully certified bicycle assembler & repair technician.
  9. 9. <ul><li>Education </li></ul><ul><li>Lawrence Tech University – Business Administration </li></ul><ul><ul><ul><li>Southfield, MI www. ltu . edu </li></ul></ul></ul>
  10. 10. <ul><li>Specific Course Certifications from Brainbench </li></ul><ul><li>Human Resources </li></ul><ul><li>Training Development </li></ul><ul><li>Training Delivery and Evaluation </li></ul><ul><li>Managing People </li></ul><ul><li>Presentation Skills </li></ul><ul><li>Listening Skills </li></ul><ul><li>Diversity Awareness </li></ul><ul><li>Business Writing </li></ul><ul><li>Sexual Harassment Awareness </li></ul>
  11. 11. <ul><li>Professional Affiliations </li></ul><ul><li>American Society of Training Development </li></ul><ul><li>American Management Association </li></ul>
  12. 12. References http://www. linkedin .com/in/ jackdotsoncareerfolio
  13. 13. Keyword Summary Continious Process Improvement, Strategic Planning, People Development, Coaching and Mentoring, Staffing and Recruiting, Budgeting, Profit and Loss Analysis, Training Development, Facilitation Skills, Training Seminars, Sales Training, Product Training, Training Scheduling, Training ROI, Training Evaluation, Financial Management, Retail Operations
  14. 14. Relocation Florida, FL, 305, 786, 754, 954

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